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- 1. Kiera Neal 240 SouthHarrison Street Apt. 403, East Orange, NJ 07018 • 202.431.7478 • [email protected] Summary of Skills Characteristics: High Multicultural Awareness • Versatile Work-Style • High-End Fashion Competence • High adaptability Active learner • Strong work ethic • Boundless initiative • Superb Leadership • Customer Service Skills: PeopleSoft • SPSS Savvy • Microsoft Suite • Kantar Media • SRDS • Taleo • LinkedIn • Avature Work: Media Audit • Memorandum • Feature Writing • Executive Bio • Fact Sheet • Media Alert • Social Media SEO Release • Press Release • Crisis Comm Plan • PSA • Speech Writing • Lookbooks Education Bachelor of Science, Mass Communication, Towson University • Towson, MD • May 2014 Concentrations: Dual-Tracking Public Relations & Advertising Minor: International Relations Cumulative GPA: 3.4 • Dean's List (2013-2014) Relevant Experience MACY’S • New York, NY • December 2014 – Present Human Resource Administrator ● Promoted to HR Administrator at Macy’s Herald Square for which I served as a cosmetic liason. ● Promoted from Seasonal Administrative Team Support Member to PT AST Member to FT AST Lead within a 12- month period for exemplary leadership, flexibility, professionalism and job exceeding expectations. ● Serving as Interim AST Supervisor of the District of Columbia’s flagship store, I trained, delegated, planned & prioritized, and created schedules for the AST team to ensure the store is able to continue with imperative functions, initiatives and goals that Q4 holiday demands. ● Conducted all administrative duties for senior executives. (ei. meeting organization & preparation, calendar update & maintenance, travel arrangement, expense payment, contact updates, event & executive liaison) ● Lead in all human resource duties and initiatives. (ei. Style at work, onboarding/transfers, hiring & termination, hiring events, engagement/events, vacation/LOA, etc.) Government of the District of Columbia: The Office of Unified Communication • Washington, DC • Summer/Fall 2014 Public Relations & Community Outreach Intern ✦ Served as a member of the District Leadership Program, a highly-selective initiative that temporarily employs current outstanding college students to work within the district government ✦ Developed a strategic PR plan to promote Smart 911 program and OUC brand recognition in the District, focusing on new partnerships, target audiences, and programming integration with stakeholders. ✦ Utilized software applications and emerging social media platforms to conduct research, support Smart 911 registration and further agency brand and marketing initiatives. ✦ Maintained both internal and external communication mediums, utilizing all aspects of social media, monitoring and scheduling posts on the agency’s Twitter, Facebook, and web pages, and increased Twitter followers by 30%. ✦ Updated employee notifications mediums, including the agency’s intranet site, digital messaging system, and employee bulletin boards to sustain and support two-way internal communication. ✦ Oversaw a group of nine interns (ages 15 – 19) in the organization of community outreach activities to promote agency initiatives, including 911 education programs. ✦ Provided human resources support by formulating and filing AWOL, Medical Leave, & FEMLA packages to maintain chronologies and other records. Bakers Shoe Store • Hyattsville, MD • October 2011 – February 2012 Sales Supervisor ✦ Lead and trained associates in store best practices, customer relations, and exceeding sales and client goals. ✦ Conducted constant impromptu communication with customers consisting of greetings, informing of current sales and promotions, and assisting in the discovery of the perfect shoe-accessory combinations as a fashion expert and stylist. ✦ Contacted other local Baker's stores for merchandise on behalf of customers to continue to build cliental. ✦ Conducted all visual merchandising to give the customer exactly what they desire in a timely and efficient fashion as they enjoy a welcoming and modern environment. Extracurricular Activities & Accomplishments Assistant Facilitator for the SEED Foundation Annual Alumni Retreat and Graduate Panels S.E.E.D Foundation Brand Ambassador MACYS Special Events Volunteer (Holiday Window Unveiling, Black History Event, Clinique District Event Model, etc.) Children International Volunteer United Planning Organization Outreach Intern