Ria2010 - keynote - Evolution des RIA d'Entreprise
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The document discusses the evolution of rich internet applications (RIAs) in enterprises. It covers topics such as the limitations of traditional enterprise applications, IT investments, a new application model centered around customer experience, examples of RIA projects at Adobe and other companies, and the increasing importance of mobile applications. The document is a presentation from Adobe on how their tools and platforms can help companies create engaging multi-screen experiences across desktops, mobile devices and browsers.
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Ria2010 - keynote - Evolution des RIA d'Entreprise
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- 21. Les enjeux de la gestion de l’Expérience Client Client, Partenaire … Contexte + Expérience Mobile Social Web Email Courrier Document En personne CUSTOMER EXPERIENCE MANAGEMENT LIGNE DE METIER Ventes Marketing Support Client Distribution Vente en Ligne Centres d’Appel CRM, SFA, ERP, ECM, PLM, SCM, … Marque+ Business Entreprise © 2010 Adobe Systems Incorporated. All Rights Reserved. Adobe Con dential.
- 22. Adobe Customer Experience Management Platform EXPERIENCE UTILISATEUR MULTI-ECRAN – CONTEXTE PERSISTANT- PLATFORME FLASH & HTML PROCESSUS SOCIAL & APPLICATIONS & ANALYSE/ COLLABORATION CONTENUS OPTIMISATION A B C LOGIQUE METIER et SYSTEME TRANSACTIONNEL (ERP, CRM, ECM, PLM, SCM, ECM) © 2010 Adobe Systems Incorporated. All Rights Reserved. Adobe Con dential.
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