Richard Chiou - Resume (12-22-15)
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Richard W. Chiou has over 15 years of experience in procurement and contract administration in both the public and private sectors. He is currently a Principal Contract Administrator at Los Angeles County Metropolitan Transportation Authority where he oversees contract negotiations and administration. Previously he held contract management roles at Southern California Edison and Metrolink. He has a Bachelor's degree in International Business and holds certifications as a Certified Professional in Supply Management, Certified Purchasing Manager, and Accredited Purchasing Practitioner.
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Richard Chiou - Resume (12-22-15)
- 1. RICHARD W. CHIOU, CPSM, C.P.M., A.P.P. Telephone: (626) 513-5803 E-mail: [email protected] www.linkedin.com/in/RichardWChiou SUMMARY OF QUALIFICATIONS: • Knowledge of and experience with standard purchasing practices and policies, principles of financial analysis, activity-based costing, contract terms and condition, negotiation, and supply chain methodology. • Procurement experiences in both private (electrical, automotive, entertainment, and media) and public sectors (municipal, utilities, and public transportation). Over 15 years of experiences interacting with state, local and federal regulatory agencies. • Outstanding skills in establishing positive working relationships with suppliers and customers from all levels of personnel, leading cross-functional project teams, as well as resolving conflicts and applying proper influence and ethics to motivate stakeholders to reach common goal while providing exceptional service to internal and external customers. • Quick learning skills – able to understand business requirements, prioritize, and effectively manage multiple tasks/projects in short period of time. • Excellent oral and written communication skills – experiences in giving oral presentations and negotiating support requirements. • Ability to employ category management, project management, and change management techniques to effectively deliver strategic sourcing initiative objectives that contribute towards organizational goals. • Ability to assess and manage risk, accurately analyze information, consider multiple variables, and make strategic decisions regarding complex and competitive program scope, impact, policy, development, and implementation to ensure organizational success. • Independent self-starter and able to organize resources to accomplish ambiguous tasks. • Ability to effectively manage stress and engage in continuous learning • Capable of taking initiative to develop effective approaches and accountability for results. • Conducted negotiations with suppliers that resulted in significant cost savings (over 5 million dollars) for the employers. • Ability to apply project management principles, including project scoping and planning, project team mobilization, and driving projects to completion with sensitivity to competing business needs and resources. • Ability to conduct benchmarking and measure category performance along many different dimensions such as cost, quality, risk, and other operating processes, as well as staying current with relevant technology and innovation. • Strong computer skills – proficient in most PC software and applications, including MS Office Suite (Word, Excel, PowerPoint, Access, Visio, Outlook, and Project), Lotus Notes, web design, Crystal Reports, Abode Photoshop, Novell Groupwise, Bank of America Card Administrator Program, InfoSpan 2.4, Lawson, and Fast Track as well as user experiences in major financial systems such as SAP, Oracle, and JDEdwards OneWorld. • Ability to implement, maintain, and support a safety conscious work environment by following safety protocols and safe work practices. • Plan, organize, and monitor the work of a contract administration unit. • Perform complex professional services and heavy construction contract administration work. • Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, and budgets. • Analyze situations, identify problems, and recommend solutions. • Skillful in exercising judgment and creativity in making decisions. Richard W. Chiou 12/22/15Page 1
- 2. WORK HISTORY: LOS ANGELES COUNTY METROPOLITAN TRANSPORTATION AUTHORITY (Los Angeles, CA) 12/15-Present Position: Principal Contract Administrator – Transportation Agency Duties: • Category experience in the following areas: Professional Services (Engineering, IT, Government Relations, Environmental, HR), Facility Maintenance Services, Consulting Services (ADA Compliance, Fare Feasibility Studies), TAP Program, Contracted Bus Services, Surveillance Systems, Medical Clinic Services, and Translation Services. • Oversees subordinate staff in the negotiation, daily administration, and review of contracts for professional, support, and technical engineering projects and systems to ensure conformance with Metro procedures, specifications, and applicable regulations. • Supervises subordinate staff. • Oversees, reviews and comments on Request for Proposals (RFPs) packages and approves final packages for advertising, printing, and distribution. • Initiates action to resolve problems with consultants and other professional service firms; provides guidance in negotiating claims; reviews, monitors, and plans the acquisition of equipment and materials and selecting construction contractors. • Provides business advisement to Project Management on upcoming and current solicitations and contracts. • Provides guidance with other RFPs and Invitation for Bids (IFB) team members to answer questions and correct errors and/or inconsistencies. • Attends progress meetings to review contract issues, set payment schedules, and make adjustments to contract administration. • Assists in developing claim strategies designed to minimize damage assessment and effect on schedules. • Briefs management on assigned projects and give oral presentations as applicable. • Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all subordinate employees. • Contributes to ensuring that the EEO policies and programs of Metro are carried out. SOUTHERN CALIFORNIA EDISON (Rosemead, CA) 07/15-12/15 Position: Contract Manager – Electric Utilities Duties: • Category experience in the following areas: Professional Services (Engineering, IT, Marketing/Branding), Graphics Production, Audio/Visual Production and Services, Customer Service, Cash Management Process, Promotional Items, Catering Services, Uniforms, Laundry Services, Industrial Products/Equipment, Data Breach Services, and Travel Services. • Responsible for representing the Company as a primary contact in transactions involving the purchase, lease, or licensing of: materials, supplies, services, technology, and/or equipment. Utilize tools such as Request for Information (RFI), Request for Quote (RFQ), and Request for Proposal (RFP). • Ensured company and suppliers meet contractual obligations. • Worked directly with various suppliers at all levels to maintain effective supplier relationships. • Managed the development, monitoring, and implementation of supplier performance goals related to cost, quality and service-related functions Richard W. Chiou 12/22/15Page 2
- 3. • Determined the appropriate buying strategy to maximize the potential value to be received from the supplier. • Researched and understood existing market conditions and the relationship to the materials/services being provided. • Managed the competitive solicitation, supplier selection, development of contracts, contract language, and associated terms and conditions to ensure appropriate risk mitigation. • Developed and implemented supply chain strategies and business processes to meet Company, department, and organizational unit goals and objectives. SOUTHERN CALIFORNIA EDISON (Rosemead, CA) 03/11-07/15 Position: Procurement Agent – Electric Utilities Duties: • Category experience in the following areas: Professional Services (Engineering, IT, Marketing/Branding), Graphics Production, Audio/Visual Production and Services, Customer Service, Cash Management Process, Promotional Items, Catering Services, Uniforms, Laundry Services, Industrial Products/Equipment, Data Breach Services, and Travel Services. • Responsible for representing the Company as a primary contact in transactions involving the purchase, lease, or licensing of: materials, supplies, services, technology, and/or equipment, utilizing RFx. • Interfaced and collaborated with clients, peers, department personnel, and all levels of management to develop solutions and ensure stakeholder buy-in. • Participated in and directed the development, negotiation, and procurement of complex purchase orders, change orders, requests for proposals, service level agreements/metrics and contracts. • Negotiated amendments to contracts/agreements as required. Interpreted contract provisions and resolved disputes. • Conducted technical and commercial evaluations, created cost-saving analysis, performed supplier site visits, and made recommendations for contract awards to ensure achievement of the best value to the Company. • Executed Master Service/Material/Consultant Agreements with suppliers. • Established and maintained positive working relationship with vendors, suppliers, and contractors as well as corporate managers, supervisory, and non-supervisory personnel. • Participated in strategic sourcing studies, forecasts, and cost projections on business and operational strategy. • Adhered to strict Supplier Diversity rules, regulations, and goals. Actively participate in outreach events to develop business opportunities with Diversified Business Enterprises (DBE). • Responded to CPUC data requests, and staying informed of state, local and federal regulatory policies and actions that impact procurement. • Negotiated contract terms and conditions to maximize the benefits for SCEs customers. • Led large cross functional stakeholder teams during the various phases of procurement program design, development and implementation. • Worked closely with functional departments from planning, operations, risk, credit, law and finance with primary responsibility to ensure contract terms and conditions are captured to support the Company’s objectives. • Led and managed multiple complex projects simultaneously and act as the primary point-of- contact with internal and external stakeholders. • Identified, developed, and implemented Continuous Improvement initiatives with the objective of increasing efficiencies and reducing costs. Richard W. Chiou 12/22/15Page 3
- 4. • Identified and made strategic recommendations and decisions in support of SCEs corporate objectives. SOUTHERN CALIFORNIA REGIONAL RAIL AUTHORITY – METROLINK (Los Angeles, CA) 09/07-03/11 Position: Contract Administrator – Commuter Rail System Duties: • Category experience in the following areas: Professional Services (Engineering, Construction, IT, Marketing, and Financial), Passenger Services Call Center, Marketing Services (Advertising, Promotions, Creative Development, Research, Agency Management), IT Hardware, IT Consulting Services (Web Application Support and Programming), Rolling Stock Equipment and Materials, Engineering and Technical Support Services, Ticket Vending Machine, Human Resources Consultant Services, Fuel Procurement, Accounting and Auditing Services, Transportation Services. • Negotiated, developed, and managed compliance to contract/program budget, schedule, and quality standards. • Assembled and provided functional direction to a team in order to achieve scheduled procurements in accordance with user requirements, Authority's rules and regulations, and all applicable constraints. • Managed and oversaw all related Invitation for Bids (IFB) and Request for Proposals (RFP) in area of responsibility and engaged project managers to draft up work requirements and technical specifications. • Evaluated scope, resource allocation, and timeline, as appropriate, with suppliers, officers, legal counsel, and department/division management. • Coordinated insurance requirements with Risk Management. • Conducted pre-bid and pre-proposal conferences/meetings. • Worked with using department (technical experts), supervisor, and counsel to ensure thorough and accurate responses to all requests for clarifications via addenda. • Assembled and chaired teams for proposal evaluation, consisting of a cross functional team and stakeholders throughout the Authority, including a representative from a member agency. • Conducted interviews, discussions and negotiations within the zone of consideration regarding price, clarification of scope, scheduling, etc. • Prepared price and/or cost analysis when applicable. • Determined if bids are responsive and responsible, including background checks, references, debarment lists, etc. • Compiled scores and performed negotiations, Best and Final Offer (BAFO) as necessary. • Prepared and presented resolution for consideration by the Board of Director; prepared staff summary (Board reports) and briefed management to prepare for questions from board members or public comment. • Prepared Notice of Award, Notice to Proceed, and conformed contracts. • Worked with legal counsel and management to respond appropriately to protests filed. • Conducted debriefings to unsuccessful proposers. • Assisted Project Manager in resolving problems associated with approval of invoices and coordinated timely and proper payment to vendors. • Administered and monitored contracts; ensured they conform to applicable local, State, and Federal laws, rules, and regulations as well as Authority procedures. Richard W. Chiou 12/22/15Page 4
- 5. • Prepared contract amendments; reviewed change orders; led the resolution of disputes and claims pertaining to contract language. • Conducted total contract management; worked with Project Managers and Accounts Payable to close out contracts timely and ensure performance bonds are returned upon final audit and close out. • Contacted vendors who are not in compliance and initiated corrective action; set deadlines for compliance/resolution and terminated contracts as necessary. • Identified methods to improve efficiencies and reduce costs in support of the Authority’s vision. CITY OF SANTA MONICA (Santa Monica, CA) 02/00 ~ 09/07 Position: Senior Buyer - City Government Duties: • Utilized various procurement tools, such as Invitation for Bid (IFB), Request for Proposal (RFP), Request for Information (RFI), and Request for Quotation (RFQ) to procure a wide variety of materials, supplies, services, and equipment for the city, including vehicles (fire trucks, police interceptors, buses, trash trucks, sweepers, dump trucks), parts, computers hardware/software equipment & supplies, Water/Wastewater equipment and services, furniture, fuel (natural gas, liquefied natural gas, bio-diesel, diesel, unleaded, propane), safety gear/equipment, paper goods, telecommunications, professional/consulting services, promotional items, janitorial products, chemicals, etc. • Assisted Purchasing Agent in communicating and implementing City policies, rules, and applicable laws. • Prepared and presented Staff Reports and complex technical information to a wide audience (in non-technical language) before the City Manager, City Council, and citizens. • Negotiated and managed energy and capacity contracts for natural gas, bio-diesel, diesel, liquefied natural gas, and unleaded gasoline. • Communicated Purchasing policies and procedure through e-mails and intranet postings to promote better customer service with on-going assessment for improvement. • Supervised the redistribution and disposal of surplus property. • Contributed and served as part of the City’s Emergency Operations Center (EOC) logistical task team. • Worked closely with the Warehouse Superintendent to ensure acquisition of quality bulk supplies and equipment. • Researched and qualified new vendors and supply resources. • Created, reviewed, and evaluated bids and specifications. • Implemented and administrated the City's Purchasing Card program. • Prepared formal bids from start (specification) to finish (staff reports). • Attended and represented the City at various conferences, tradeshows, and workshops. • Assumed purchasing agent duties in her absence. HAVAS INTERACTIVE (Torrance, CA) 11/98 ~ 02/00 Position: Buyer - Entertainment/Education Software Duties: • Responsible for purchasing software packaging materials, including CD replication, cartons, stickers, manuals, specialty items, boxes, toys, promotional items, and printing & packaging services. • Expedited purchase orders and projects from start to finish. • Involved in the packaging development of various popular games such as Diablo II, Warcraft, StarCraft, Half Life, and Homeworld. • Member of the Oracle system implementation team. Richard W. Chiou 12/22/15Page 5
- 6. CHINESE TELEVISION NETWORK – CTN CHANNEL (Alhambra, CA) 01/97 ~ 11/98 Position: Marketing Executive – Satellite Television Network/Media Duties: • Responsible for promoting network programs to major cable and satellite companies. • Initiated and implemented marketing campaigns targeting both international and domestic viewers. • Served as copywriter, proofreader, and translator on various ad campaigns. • Coordinated booth display and represented the company at major tradeshows and press conferences. • Conducted numerous presentations and negotiated with major clients such as Pacific Bell, TCI, Time Warner, Century Cable, and Guitar Center. • Organized, planned, and executed the design, schedule, and direction of over 25 catalogues, direct mailing pieces, brochures, newspaper ads, and radio ads. EDUCATION/CERTIFICATES: CALIFORNIA STATE POLYTECHNIC UNIVERSITY, POMONA, CA Bachelor of Science, International Business and Marketing Minor CERTIFIED PROFESSIONAL IN SUPPLY MANAGEMENT (CPSM) – Certificate #6624 CERTIFIED PURCHASING MANAGER (C.P.M.) – Certificate #44390 ACCREDITED PURCHASING PRACTITIONER (A.P.P.) – Certificate #7790 RELATED SKILLS, TRAINING, AND ACHIEVEMENTS: • Served on the financial system implementation committee for Havas Interactive (Oracle) and City of Santa Monica (OneWorld). • Member of the California Association of Purchasing Procurement Officers (CAPPO), Institute of Supply Management (ISM), and National Institute of Governmental Purchasing (NIGP). • Completed Federal Transit Administration (FTA) sponsored procurement guideline courses such as "Orientation to Transit Procurement" and “Contract Negotiations”, offered by the National Transit Institute. • Over seven years of experiences in planning and coordinating annual tradeshows and press conferences, as well as representing the companies during those exhibitions and events. • Worked over seven years in the field of international marketing sales and learned to appreciate the diversity of different cultures and backgrounds. • Fluent reading, speaking, and writing skills in Chinese (Mandarin, Taiwanese, Cantonese); have served as copywriter, proofreader, and translator on various ad campaigns. PROFESSIONAL REFERENCES: Provided Upon Request Richard W. Chiou 12/22/15Page 6
- 7. CHINESE TELEVISION NETWORK – CTN CHANNEL (Alhambra, CA) 01/97 ~ 11/98 Position: Marketing Executive – Satellite Television Network/Media Duties: • Responsible for promoting network programs to major cable and satellite companies. • Initiated and implemented marketing campaigns targeting both international and domestic viewers. • Served as copywriter, proofreader, and translator on various ad campaigns. • Coordinated booth display and represented the company at major tradeshows and press conferences. • Conducted numerous presentations and negotiated with major clients such as Pacific Bell, TCI, Time Warner, Century Cable, and Guitar Center. • Organized, planned, and executed the design, schedule, and direction of over 25 catalogues, direct mailing pieces, brochures, newspaper ads, and radio ads. EDUCATION/CERTIFICATES: CALIFORNIA STATE POLYTECHNIC UNIVERSITY, POMONA, CA Bachelor of Science, International Business and Marketing Minor CERTIFIED PROFESSIONAL IN SUPPLY MANAGEMENT (CPSM) – Certificate #6624 CERTIFIED PURCHASING MANAGER (C.P.M.) – Certificate #44390 ACCREDITED PURCHASING PRACTITIONER (A.P.P.) – Certificate #7790 RELATED SKILLS, TRAINING, AND ACHIEVEMENTS: • Served on the financial system implementation committee for Havas Interactive (Oracle) and City of Santa Monica (OneWorld). • Member of the California Association of Purchasing Procurement Officers (CAPPO), Institute of Supply Management (ISM), and National Institute of Governmental Purchasing (NIGP). • Completed Federal Transit Administration (FTA) sponsored procurement guideline courses such as "Orientation to Transit Procurement" and “Contract Negotiations”, offered by the National Transit Institute. • Over seven years of experiences in planning and coordinating annual tradeshows and press conferences, as well as representing the companies during those exhibitions and events. • Worked over seven years in the field of international marketing sales and learned to appreciate the diversity of different cultures and backgrounds. • Fluent reading, speaking, and writing skills in Chinese (Mandarin, Taiwanese, Cantonese); have served as copywriter, proofreader, and translator on various ad campaigns. PROFESSIONAL REFERENCES: Provided Upon Request Richard W. Chiou 12/22/15Page 6