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Rinascimento Digitale
Alfresco Day
Roma
John Newton
Founder and CTO, Alfresco
@johnnewton
It all started 25 years ago…
Challenges
Documentum Team – March 1991
Long-term Productivity Growth in Europe
Challenges
PercentageGrowthinProductivity
Source: OECD
-2.5
-2.0
-1.5
-1.0
-0.5
0.0
0.5
1.0
1.5
2.0
2.5
3.0
2001-2007
2007-2009
2009-2012
Italy
Italian Banking Sector lumbered with Bad Loans
Challenges
Italy
Public Expenditure as %GDP
Challenges
Italy
Now what are
we going to do?!
Everyone is talking about Digital
Digital
This is a Board Level Discussion
Gartner’s Nexus is creating the Digital Enterprise
Digital
Gartner Nexus
PWC 6th Annual Digital IQ Survey, 2014
Digital
Business
Cloud
Social
Big DataMobile
New Digital Government
Digital
Responsiveness to Citizens
Openness and Transparency
Support of Commerce
Shared Services
Mobile
Access
Customer-
and
Location-
centric
services
Smart and
Predictive
Data
Paper-less
Processing
New Digital Banking
Digital
Top
Employees
Customer
Satisfaction
Value
Growth
Profitability
Suppliers
Production
& Logistics
Purchasing
R&D
Network
Source: Scania AB – Vehicle Manufacturer
Commercial
Operations
Network
Sales &
Marketing
Services
Internet
of Things
Maintenance
Coordination
New Digital Manufacturing
Digital
Objectives of Digital
13
Digital
EMPLOYEES, PARTNERS & VALUE CHAIN
Integrate
PEOPLE, BUSINESS & THINGS
New Organizational Designs Around
SPECIALIZATION
Agility over
Blurred lines between
PHYSICAL & DIGITAL
“Digital will disrupt almost every industry”
Content & Process drives the Flow of Information
through the Digital Enterprise
Digital
14
CUSTOMERENTERPRISE
Data information
& insights
New digitally enhanced
products and services
PROCESS
COLLABORATION
CONTENT
CONTENT
That sounds
positively divine!
New Ways of Working1
New Expectations of
Easy, Mobile,
Collaborative
of world’s
workforce will
be mobile in 2015
37%
Legacy ECM
Systems Left
Behind
Source: IDC
New Generation of
Digital Natives
75%
of the global
workforce in 2020
will be Millennials
Source: BPW Foundation
TREND
Poor user adoption
• Cumbersome
• Non-intuitive
• No B2B sharing
• No remote access
The New Digital World Demands a Different ECM Model
Trends
Content management
will be personalized with
foldering and process
needs tailored by each
individual user.
Content MobilityContext Aware
Analytics
Social Layering
Cloud
Easy Content Management
I know I wouldn’t
use that stuff!
Extended Enterprise
TREND
2
Inter-Connected Web of
2-way information
sharing
Legacy ECM
Systems Left Behind
Business not bound by
the Firewall
Architected at a time
when users and
content stayed behind
the firewall
Resellers
Customers
Agencies Contractors
Suppliers
Employees
On-Premises
Employees, Partners
and Customers
Process
Content
Digital Enterprise
The Digital Enterprise as an Open API
Customer Info
Logistics Info
Support
Project Support
CUSTOMERSSUPPLIERS
API
API
Apps
Mobile
Syndicate
Submissions
Trends
Explosion in Digital Content3
More Bigger, Rich and
Deeper Content
Legacy ECM
Systems Left
Behind
More Context is
Essential
Ill-equipped to handle
new and traditional
types of content and
context
Source: IDC
Growth in digital
content from
2010 to 2020
50X
Source: IDC
44%
of time workers can’t
find the info needed
to do their jobs
?
TREND
A New Scale of Information
Trends
Enterprise
Document Library
Loans &
Policies
Claims & Case
Processing
Transaction &
Logistics Records
Research &
Analysis
Real-time
Video
Internet of
Things
Medical & Personnel
Records
Government
Records & Archives
Discovery &
Litigation
New IT Infrastructure4
Technology Waves of
Cloud and Virtualization
Legacy ECM
Systems Left
Behind
Flexible Deployment –
OnPrem or in Cloud
Outdated
architectures don’t
support cloud or
mobile
Bolt-on acquisitions
lack seamless
Source: IDC Source: IDC
69%
of enterprises
use cloud computing
TREND
Where Content Lives
61%
13%
Legacy ECM Just Doesn’t Hack It
24
Trends
Legacy ECM System
Modern, Responsive Website
are unconnected
Processes don’t use
live reference data
Lack of Agility and User
Acceptance
No REST
APIs
Inflexible
Architecture
and On-prem
Bound
Can’t connect to
users’ channel of
choice
Can’t handle peak loads
Lack of
Scalability
Missing or
Manual
Integration
Poor UI, Design, Build
and Configurability
Big Monolithic Stacks are crumbling under the strain
Digital
IBM Oracle Microsoft SAP EMC
Cloud Social
Big
Data
Mobile
Sowing dis-content
Complexity / Cost
One size doesn’t fit all
Not Future Proof
Trends
Portrait of Pope Julius II
Credit: Rafael
IBM told me
that their
systems would
be infallible! 
Accelerate user adoption
Freedom to innovate
SIMPLE
SMART
OPEN
Drive digital transformation
Connect people, content, and processes to accelerate digital transformation
Content Process
Smart Process Applications
Strategy
Distribute
Insights
Collaborate
Process
Customer Lifecycle
Product Lifecycle
Project Lifecycle
Employee Lifecycle
CUSTOMERSSUPPLIERS
ContractsProposalsSales Mat. Onboard Service Case
Mfg PlanSpecDesign Procurement Rollout
PlanningProposalInception Implement Postmortem
OnboardHireRecruit Train Review
A Digital Platform to enable apps that drive the flow of Information through
interconnected applications – Configured, Not Customized
Digital Smart Process App Architecture
29
Smart Process Apps
Simple Application Model Framework
Productivity Services
Data Control Architecture
Loosely-coupled Digital Services
SearchContent Process
Integratio
n
Analytics Case
Strategy
Alfresco Smart Process Apps
30
Strategy
CASE
ID
Case
Model
Process
UX / UI
Configurable Standalone
Application Templates
Contract Management
…On-boarding App
... 3rd Party Partner Apps
Digital Solutions
Strategy
Document
Library
Image
Management
File Sync &
Share
Search &
Retrieval
Business
Process
Management
Records
Management
Case
Management
Media
Management
Information
Publishing
Loosely-Coupled, Microservice
Digital Flow Architecture
Strategy
32
Identity
SearchContent
Storage
Process
Integratio
n
Analytics
Hybrid
Digital Services
Transform Sync
Standard RESTful APIs
Flexible Activiti Processes with Flexible Deployment
Strategy
Firewall
Activiti
Process
Engines
Administrator User Apps
Activiti
Process
Engines
User Apps User Apps
Tenant Tenant
Index and Search Architecture
Strategy
Full-Text Query
Metadata Query
Facets & Buckets
Security Filters
Results Processing
Credit: Ryan Tobora
ThinkBig, Teradata
http://thinkbig.teradata.com/solrcl
oud-terminology/
Text Extraction
Metadata Injection
& Path Processing
Shingles
ACL Processing
Results ProcessTerm-hit Highlighting
Smart Process Containers Simplify Digital Process
Strategy
Categories
Inbox
App
Component
Query
Content
Process
Lifecycle
View
Bus Entity
+ Metadata
Actions
Roles
Discussions
CASE
ID
Context
Team
Permissions
Analytics
No Limits –
Investing in Scale, Distribution and New IT
Strategy
36
Identity &
Security
Distributed
On-Premise
Cloud
Data Control Architecture
Billions of Documents
Cloud Native
Micro Services & Shared Nothing
BM4 Test Execution Environment –
1.2 Billion Docs / 4.2 Million per Hour
Strategy
UI Test x 20 m3.2xlarge
Simulate 500 Users
• Selenium / Firefox
• 1 hour constant load
• 10 sec think time
UI Test UI Test
Alfresco Alfresco Alfresco x 10 c3.2xlarge
Alfresco with Share and
Repo
Solr x 20 c3.8xlargeSolr Solr
Aurora x 1 db.r3.4xlarge
ELB
Sharded Solr Cloud
sites folders files transactions dbSize GB
10,804 1,168,206 1,168,206,000 15,475,064 3,185
AWS
Import/Export
(in place)
AWS
To change the data center equation
3-6 Months
Questionable Scale
Little Redundancy
Lots of $$$
< 30 mins
10x Faster
Elastic, Fault-Tolerant
Open, Cost Effective
ECM ECM ECM
Search Search Search
FS FS FS
Hardware Hardware Hardware
Load Balancer
DR Plan
HSM HSM HSM
ECM ECM ECM
ELB
Alfresco Alfresco Alfresco
Solr Solr Solr
S3
EC2 EC2 EC2
AZ1 AZ2 AZ3
Aurora
EBS
I spent last 6
days setting up
that data center!
Digital Smart Process App Architecture
40
Smart Process Apps
Simple Application Model Framework
Productivity Services
Data Control Architecture
Loosely-coupled Digital Services
SearchContent Process
Integratio
n
Analytics Case
Strategy
Alfresco Delivers a Digital Integration Platform
Strategy
41
Responsive and Mobile
Apps and Websites
Real-time
Agile Processes
Modern
REST APIs
Hybrid
Connections
and Flexible
Integration
User Engagement
Cost-effective and elastic
Scale Out
Architecture
Simple, Open
Source Tools
and
Integration
Simple UI
and End-user
Process
Designers
Search
Analytics
Intelligence
Process
Innovation and R&D at the
Speed of Open Source and Cloud
DON’T GET LEFT BEHIND
@alfresc
o
GRAZIE MILLE!
@johnnewton
@Alfresco

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Rinascimento Digitale - A Digital Renaissance

  • 2. John Newton Founder and CTO, Alfresco @johnnewton
  • 3. It all started 25 years ago… Challenges Documentum Team – March 1991
  • 4. Long-term Productivity Growth in Europe Challenges PercentageGrowthinProductivity Source: OECD -2.5 -2.0 -1.5 -1.0 -0.5 0.0 0.5 1.0 1.5 2.0 2.5 3.0 2001-2007 2007-2009 2009-2012 Italy
  • 5. Italian Banking Sector lumbered with Bad Loans Challenges Italy
  • 6. Public Expenditure as %GDP Challenges Italy
  • 7. Now what are we going to do?!
  • 8. Everyone is talking about Digital Digital This is a Board Level Discussion
  • 9. Gartner’s Nexus is creating the Digital Enterprise Digital Gartner Nexus PWC 6th Annual Digital IQ Survey, 2014 Digital Business Cloud Social Big DataMobile
  • 10. New Digital Government Digital Responsiveness to Citizens Openness and Transparency Support of Commerce Shared Services
  • 12. Top Employees Customer Satisfaction Value Growth Profitability Suppliers Production & Logistics Purchasing R&D Network Source: Scania AB – Vehicle Manufacturer Commercial Operations Network Sales & Marketing Services Internet of Things Maintenance Coordination New Digital Manufacturing Digital
  • 13. Objectives of Digital 13 Digital EMPLOYEES, PARTNERS & VALUE CHAIN Integrate PEOPLE, BUSINESS & THINGS New Organizational Designs Around SPECIALIZATION Agility over Blurred lines between PHYSICAL & DIGITAL “Digital will disrupt almost every industry”
  • 14. Content & Process drives the Flow of Information through the Digital Enterprise Digital 14 CUSTOMERENTERPRISE Data information & insights New digitally enhanced products and services PROCESS COLLABORATION CONTENT CONTENT
  • 16. New Ways of Working1 New Expectations of Easy, Mobile, Collaborative of world’s workforce will be mobile in 2015 37% Legacy ECM Systems Left Behind Source: IDC New Generation of Digital Natives 75% of the global workforce in 2020 will be Millennials Source: BPW Foundation TREND Poor user adoption • Cumbersome • Non-intuitive • No B2B sharing • No remote access
  • 17. The New Digital World Demands a Different ECM Model Trends Content management will be personalized with foldering and process needs tailored by each individual user. Content MobilityContext Aware Analytics Social Layering Cloud Easy Content Management
  • 18. I know I wouldn’t use that stuff!
  • 19. Extended Enterprise TREND 2 Inter-Connected Web of 2-way information sharing Legacy ECM Systems Left Behind Business not bound by the Firewall Architected at a time when users and content stayed behind the firewall Resellers Customers Agencies Contractors Suppliers Employees On-Premises Employees, Partners and Customers Process Content
  • 20. Digital Enterprise The Digital Enterprise as an Open API Customer Info Logistics Info Support Project Support CUSTOMERSSUPPLIERS API API Apps Mobile Syndicate Submissions Trends
  • 21. Explosion in Digital Content3 More Bigger, Rich and Deeper Content Legacy ECM Systems Left Behind More Context is Essential Ill-equipped to handle new and traditional types of content and context Source: IDC Growth in digital content from 2010 to 2020 50X Source: IDC 44% of time workers can’t find the info needed to do their jobs ? TREND
  • 22. A New Scale of Information Trends Enterprise Document Library Loans & Policies Claims & Case Processing Transaction & Logistics Records Research & Analysis Real-time Video Internet of Things Medical & Personnel Records Government Records & Archives Discovery & Litigation
  • 23. New IT Infrastructure4 Technology Waves of Cloud and Virtualization Legacy ECM Systems Left Behind Flexible Deployment – OnPrem or in Cloud Outdated architectures don’t support cloud or mobile Bolt-on acquisitions lack seamless Source: IDC Source: IDC 69% of enterprises use cloud computing TREND Where Content Lives 61% 13%
  • 24. Legacy ECM Just Doesn’t Hack It 24 Trends Legacy ECM System Modern, Responsive Website are unconnected Processes don’t use live reference data Lack of Agility and User Acceptance No REST APIs Inflexible Architecture and On-prem Bound Can’t connect to users’ channel of choice Can’t handle peak loads Lack of Scalability Missing or Manual Integration Poor UI, Design, Build and Configurability
  • 25. Big Monolithic Stacks are crumbling under the strain Digital IBM Oracle Microsoft SAP EMC Cloud Social Big Data Mobile Sowing dis-content Complexity / Cost One size doesn’t fit all Not Future Proof
  • 26. Trends Portrait of Pope Julius II Credit: Rafael IBM told me that their systems would be infallible! 
  • 27. Accelerate user adoption Freedom to innovate SIMPLE SMART OPEN Drive digital transformation Connect people, content, and processes to accelerate digital transformation Content Process
  • 28. Smart Process Applications Strategy Distribute Insights Collaborate Process Customer Lifecycle Product Lifecycle Project Lifecycle Employee Lifecycle CUSTOMERSSUPPLIERS ContractsProposalsSales Mat. Onboard Service Case Mfg PlanSpecDesign Procurement Rollout PlanningProposalInception Implement Postmortem OnboardHireRecruit Train Review A Digital Platform to enable apps that drive the flow of Information through interconnected applications – Configured, Not Customized
  • 29. Digital Smart Process App Architecture 29 Smart Process Apps Simple Application Model Framework Productivity Services Data Control Architecture Loosely-coupled Digital Services SearchContent Process Integratio n Analytics Case Strategy
  • 30. Alfresco Smart Process Apps 30 Strategy CASE ID Case Model Process UX / UI Configurable Standalone Application Templates Contract Management …On-boarding App ... 3rd Party Partner Apps
  • 31. Digital Solutions Strategy Document Library Image Management File Sync & Share Search & Retrieval Business Process Management Records Management Case Management Media Management Information Publishing
  • 32. Loosely-Coupled, Microservice Digital Flow Architecture Strategy 32 Identity SearchContent Storage Process Integratio n Analytics Hybrid Digital Services Transform Sync Standard RESTful APIs
  • 33. Flexible Activiti Processes with Flexible Deployment Strategy Firewall Activiti Process Engines Administrator User Apps Activiti Process Engines User Apps User Apps Tenant Tenant
  • 34. Index and Search Architecture Strategy Full-Text Query Metadata Query Facets & Buckets Security Filters Results Processing Credit: Ryan Tobora ThinkBig, Teradata http://thinkbig.teradata.com/solrcl oud-terminology/ Text Extraction Metadata Injection & Path Processing Shingles ACL Processing Results ProcessTerm-hit Highlighting
  • 35. Smart Process Containers Simplify Digital Process Strategy Categories Inbox App Component Query Content Process Lifecycle View Bus Entity + Metadata Actions Roles Discussions CASE ID Context Team Permissions Analytics
  • 36. No Limits – Investing in Scale, Distribution and New IT Strategy 36 Identity & Security Distributed On-Premise Cloud Data Control Architecture Billions of Documents Cloud Native Micro Services & Shared Nothing
  • 37. BM4 Test Execution Environment – 1.2 Billion Docs / 4.2 Million per Hour Strategy UI Test x 20 m3.2xlarge Simulate 500 Users • Selenium / Firefox • 1 hour constant load • 10 sec think time UI Test UI Test Alfresco Alfresco Alfresco x 10 c3.2xlarge Alfresco with Share and Repo Solr x 20 c3.8xlargeSolr Solr Aurora x 1 db.r3.4xlarge ELB Sharded Solr Cloud sites folders files transactions dbSize GB 10,804 1,168,206 1,168,206,000 15,475,064 3,185 AWS Import/Export (in place)
  • 38. AWS To change the data center equation 3-6 Months Questionable Scale Little Redundancy Lots of $$$ < 30 mins 10x Faster Elastic, Fault-Tolerant Open, Cost Effective ECM ECM ECM Search Search Search FS FS FS Hardware Hardware Hardware Load Balancer DR Plan HSM HSM HSM ECM ECM ECM ELB Alfresco Alfresco Alfresco Solr Solr Solr S3 EC2 EC2 EC2 AZ1 AZ2 AZ3 Aurora EBS
  • 39. I spent last 6 days setting up that data center!
  • 40. Digital Smart Process App Architecture 40 Smart Process Apps Simple Application Model Framework Productivity Services Data Control Architecture Loosely-coupled Digital Services SearchContent Process Integratio n Analytics Case Strategy
  • 41. Alfresco Delivers a Digital Integration Platform Strategy 41 Responsive and Mobile Apps and Websites Real-time Agile Processes Modern REST APIs Hybrid Connections and Flexible Integration User Engagement Cost-effective and elastic Scale Out Architecture Simple, Open Source Tools and Integration Simple UI and End-user Process Designers
  • 42. Search Analytics Intelligence Process Innovation and R&D at the Speed of Open Source and Cloud

Editor's Notes

  • #2: Signore e signori. Io di solito parlo di trasformazione digitale. Tuttavia, dal momento che sono a Roma, ho pensato che avrei potuto parlare di digitale da un'altra prospettiva. Perché non un Rinascimento Digitale?
  • #3: Mi chiamo John Newton. Sono il fondatore di Alfresco. Ho lavorato con Content Management per molto, molto tempo. Questo sono io sul piedistallo.
  • #4: Mi sembra come 400 anni fa, che ho iniziato Documentum con il mio co-fondatore Howard Shao. In realtà, è stato solo 25 anni fa. Da allora, ho dimenticato tutto il mio italiano, quindi penso di parlare inglese.
  • #6: Greater Resilience and creating greater Capitalization despite Market Sell-offs
  • #7: Matteo Renzi’s Left-Right Coalition and Minister for Reform Maria Elena Boschi No more instability? The Italian government has approved a series of business-friendly tax cuts and measures to boost consumer spending that could put Rome in breach of austerity budget rules set by Brussels. - Guardian
  • #15: Enterprise Efficiency Source enhanced operational capabilities within a dynamic ecosystem Drive rapid customer-centric innovation Digitize for agility over efficiency Customer Engagement Digitize end-to-end customer experience Digitize products and services as part of the value ecosystem Create trusted machines
  • #22: IDC Report “The Knowledge Quotient: Unlocking the Hidden Value of Information Using Search & Content Analytics,” 2014 the average worker only finds the information he needs 56% of the time. (44 percent of the time, workers can’t find the information required to do their jobs) Given that workers spend nearly 36% of their time consolidating and looking for information, this dramatically impacts a company’s bottom line.
  • #23: Records Management Government Records AR / AP, Expenses Media Management IoT Patient Health Records Employee / HR Information Insurance Claims Management Litigation Citizen Engagement Banking – Checking, Statements Office Documents Oil Well Data Digital Archives Intelligence Geospatial Surveys Records Management Media Management Digital Archive Digital Library Document Management Image Capture IoT Orchestration Business Process Apps File Management File Sharing Information Publishing
  • #24: Cloud Adoption http://www.forbes.com/sites/louiscolumbus/2014/11/22/cloud-computing-adoption-continues-accelerating-in-the-enterprise/ According to an article from Forbes, reporting on IDG Enterprise Cloud Computing Study 2014, 69 percent of enterprises have at least one application or a portion of its computing infrastructure in the cloud. http://thoughtsoncloud.com/2014/05/future-cloud-computing-5-predictions/ Gartner proposes that 50 percent of enterprises will have hybrid clouds by 2017
  • #25: ----- Meeting Notes (05/06/15 15:20) ----- Ad hoc dynamic Case Management BPMN 2 and Standards
  • #26: 51% Agree “My business and its IT org are being engulfed by a torrent of digital opportunities. We cannot respond in a timely fashion, and this threatens the success of the business.” The Age of Enterprise Dis-Content Limited user adoption Complexity Cost One Size Doesn’t Fit All Differing user constituents and needs Multiple processes Enterprise Content Mastery Vision Future proof strategy Incorporate emerging technologies
  • #31: We also changed how we build applications The last few months we have changed from har wired to configurable apps By bringing together the case model of contracts, the process a user follows, and ui widgets we created a appliation template This allows you to reconfigure the app Biut also it allows us and 3rd parties to build new apps We are invest more in this area of making apps being configurable templates We call them smart apps because we want to make it smarter and easier fir users to solve problems but without comprozibg compliance We are planning to take advantage of content analytics as well as capture and collaborative tools
  • #32: Records Management Government Records AR / AP, Expenses Media Management IoT Patient Health Records Employee / HR Information Insurance Claims Management Litigation Citizen Engagement Banking – Checking, Statements Office Documents Oil Well Data Digital Archives Intelligence Geospatial Surveys Records Management Media Management Digital Archive Digital Library Document Management Image Capture IoT Orchestration Business Process Apps File Management File Sharing Information Publishing
  • #34: VO – PH Address concern to Sales about confusion. How do I sell to an Alfresco customer?
  • #35: Solr Scale Sharding Security Filtering Facets Redundancy
  • #38: Document load rate 1200 per sec 4.3 Million per Hour on 10 nodes! Load rate consistent beyond 1B CPU loads: Database: 70-80% in Bulk Load Alfresco: ~50% Solr: <60% CMIS API Calls (OASIS Standard) Aurora indexes efficient at 3.2TB NAME (=, LIKE) ~ 20ms IN_FOLDER (sorted, limited) ~ 160ms Sub-second login times and good, linear responses for other actions Open Library: ~3s Page Results: <1s Navigate to Site: ~1s Individual search ~1s 500 concurrent ~3s response CPU loads: Database: <10% Alfresco: 25-30% Solr: 25-30%
  • #42: ----- Meeting Notes (05/06/15 15:20) ----- Ad hoc dynamic Case Management BPMN 2 and Standards
  • #43: Recommendation Engines Semantic Analysis Integration Architectures Management of very large installations Publishing and Process Solutions Extended Enterprise Collaboration