Catering for the modern day
knowledge worker:
Skills and capabilities that facilitate
collaborative knowledge work

KM Australia 2011 Asia Pacific Congress




                                          Rob Wilkins
Never forget the end game.....
But never ignore the trends....
•   Knowledge workers have to deal with an incredible volume of
    information each day, from multiple disparate sources.
•   Being better informed is helpful, but creates a set of challenges too.
•   The real challenge isn't overload per se, but the difficulty of extracting
    relevant knowledge from the information deluge.
•   Information needs to be "managed and made productive" (great phrase)
•   Making better use of valuable information will result in better business
    value being delivered.
•   When you can offer work anywhere in the country, it attracts incredibly
    well qualified people. Any organization that does this has an advantage
    over those that do not.
•   Distributed work enables a nation’s talent and expertise to be tapped as
    never before. Once people’s expertise and talent can be better matched
    to where it has value, there are enormous benefits.
•   It builds national competitiveness and social well-being to a massive
    degree.
Decide for yourself.
For me it is about networked learning.




           “Instead of the individual having to
            evaluate and process every bit of
         information, she/he creates a personal
          network of trusted nodes: people and
         content, enhanced by technology. The
         act of knowledge is offloaded onto the
                      network itself.”
             George Siemens, Knowing Knowledge
Decide for yourself.
For me it is about networked learning.




 Distributed work enables a nation’s talent and expertise to be tapped as
 never before. Once people’s expertise and talent can be better matched
 to where it has value, there are enormous benefits. It can build national
 competitiveness and social well-being to a massive degree.

 Australia’s multicultural nature is one of its greatest strengths. In a
 connected world this enables us to bring together our talents, and link to
 global expertise and clients.
The key is trust...
“Instead of the individual having to evaluate and process every bit of
  information, she/he creates a personal network of  trusted
  nodes: people and content, enhanced by technology. The act of
          knowledge is offloaded onto the network itself.”
The key is trust...
“The tension between connection and collaboration (and how to balance
it) (and the role of content) is one of the most important issues in
supporting networks in Enterprise 2.0 organizations
We are moving into a reputation
economy....
The reputation economy is an environment where brands are built based
on how they are perceived online and the promise they deliver offline.
                                                         unless you can be as
                                                         flexible as your
                                                         environment then
                                                         you are subject to
                                                         the environment
Participation is gauged differently...
The key... is to understand the
modern day knowledge worker in
their terms               LinkedIn
   Twitter




    Facebook             Foursquare
Don’t call it learning....
The accelerating rate of change in business forces everyone in every
organization to make a choice: learn while you work or become obsolete.

Nonetheless, never use the word "learning" with a senior executive.

Today’s knowledge work environment screams out for a never-ending
process of applying learning while working, not apart from it, predicated on:

•learning what you need to know, when you need to know it
•reinforcing the lesson by applying that knowledge immediately
•knowing where to find relevant information in lieu of memorizing it
•learning from your peers and on your own rather than from instructors
following a set curriculum.
Work is now learning and learning is
now work.....
Understand what people need to
know.....
Your new curriculum delivered by
your learners....
Your new curriculum delivered by
your learners....
Your new curriculum delivered by
your learners....
•   search and 'find' skills for finding the right information when it's needed
•   critical thinking skills to extract meaning and significance
•   creative thinking skills to generate new ideas
•   analytical skills for solving problems and making decisions
•   networking skills to identify and build relationships with others who are
    potential sources of knowledge and expertise, within and outside the
    organization
•   people skills to build trust and productive relationships that are
    mutually beneficial for information sharing
•   reason and argument to extract meaning and significance
•   the ability to validate data and the underlying assumptions on which
    information and knowledge is based.
Finally....
What will be important moving forward?
Networks: An understanding of how networks work, how to build and
care for our personal networks and the ability to bring the resources and
knowledge of networks to bear in our daily work.

Sharing: Comfortably, instinctively sharing our knowledge, efforts,
thoughts and needs with our networks.

Focus and flow: Using our attention in different ways at the right times
and designing workflows which take and put back into our online
networks at the right moments.
Ron wilkins

Ron wilkins

  • 1.
    Catering for themodern day knowledge worker: Skills and capabilities that facilitate collaborative knowledge work KM Australia 2011 Asia Pacific Congress Rob Wilkins
  • 2.
    Never forget theend game.....
  • 3.
    But never ignorethe trends.... • Knowledge workers have to deal with an incredible volume of information each day, from multiple disparate sources. • Being better informed is helpful, but creates a set of challenges too. • The real challenge isn't overload per se, but the difficulty of extracting relevant knowledge from the information deluge. • Information needs to be "managed and made productive" (great phrase) • Making better use of valuable information will result in better business value being delivered. • When you can offer work anywhere in the country, it attracts incredibly well qualified people. Any organization that does this has an advantage over those that do not. • Distributed work enables a nation’s talent and expertise to be tapped as never before. Once people’s expertise and talent can be better matched to where it has value, there are enormous benefits. • It builds national competitiveness and social well-being to a massive degree.
  • 4.
    Decide for yourself. Forme it is about networked learning. “Instead of the individual having to evaluate and process every bit of information, she/he creates a personal network of trusted nodes: people and content, enhanced by technology. The act of knowledge is offloaded onto the network itself.” George Siemens, Knowing Knowledge
  • 5.
    Decide for yourself. Forme it is about networked learning. Distributed work enables a nation’s talent and expertise to be tapped as never before. Once people’s expertise and talent can be better matched to where it has value, there are enormous benefits. It can build national competitiveness and social well-being to a massive degree. Australia’s multicultural nature is one of its greatest strengths. In a connected world this enables us to bring together our talents, and link to global expertise and clients.
  • 6.
    The key istrust... “Instead of the individual having to evaluate and process every bit of information, she/he creates a personal network of trusted nodes: people and content, enhanced by technology. The act of knowledge is offloaded onto the network itself.”
  • 7.
    The key istrust... “The tension between connection and collaboration (and how to balance it) (and the role of content) is one of the most important issues in supporting networks in Enterprise 2.0 organizations
  • 8.
    We are movinginto a reputation economy.... The reputation economy is an environment where brands are built based on how they are perceived online and the promise they deliver offline. unless you can be as flexible as your environment then you are subject to the environment
  • 9.
  • 10.
    The key... isto understand the modern day knowledge worker in their terms LinkedIn Twitter Facebook Foursquare
  • 11.
    Don’t call itlearning.... The accelerating rate of change in business forces everyone in every organization to make a choice: learn while you work or become obsolete. Nonetheless, never use the word "learning" with a senior executive. Today’s knowledge work environment screams out for a never-ending process of applying learning while working, not apart from it, predicated on: •learning what you need to know, when you need to know it •reinforcing the lesson by applying that knowledge immediately •knowing where to find relevant information in lieu of memorizing it •learning from your peers and on your own rather than from instructors following a set curriculum.
  • 12.
    Work is nowlearning and learning is now work.....
  • 13.
    Understand what peopleneed to know.....
  • 14.
    Your new curriculumdelivered by your learners....
  • 15.
    Your new curriculumdelivered by your learners....
  • 16.
    Your new curriculumdelivered by your learners.... • search and 'find' skills for finding the right information when it's needed • critical thinking skills to extract meaning and significance • creative thinking skills to generate new ideas • analytical skills for solving problems and making decisions • networking skills to identify and build relationships with others who are potential sources of knowledge and expertise, within and outside the organization • people skills to build trust and productive relationships that are mutually beneficial for information sharing • reason and argument to extract meaning and significance • the ability to validate data and the underlying assumptions on which information and knowledge is based.
  • 17.
    Finally.... What will beimportant moving forward? Networks: An understanding of how networks work, how to build and care for our personal networks and the ability to bring the resources and knowledge of networks to bear in our daily work. Sharing: Comfortably, instinctively sharing our knowledge, efforts, thoughts and needs with our networks. Focus and flow: Using our attention in different ways at the right times and designing workflows which take and put back into our online networks at the right moments.