The Eastern University Sri Lanka library initiated a new Research Support Service (RSS) to address issues with low research output and quality. RSS provides workshops on literature searching, academic writing, and statistical software to support students and faculty in their research activities. Initial workshops saw a poor response, but strategic promotion led to over 60 applications. Workshops were successful and feedback showed increased awareness, confidence, and library consultation among participants. The study recommends continuing and expanding RSS to improve research and help the university increase its ranking.