SaaS Business Intelligence
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A SaaS BI solution should be simple to set up and use, with a focus on prebuilt analytic applications rather than just tools. It should provide an integrated platform with connectors, cleansing, storage and analysis capabilities as a shared multi-tenant service. Customer success is important, with high renewal rates and upsells achieved through transparency.
SaaS Business Intelligence
- 1. What to look for in a SaaS Business Intelligence solution: Copyright © 2008 LucidEra – All rights reserved
- 2. 1) Simplicity Simplicity is the ultimate sophistication. - Leonardo da Vinci Copyright © 2008 LucidEra – All rights reserved “ ”
- 3. On-Demand BI Simplicity Simple to set up Days not months or years Simple to use Measurable Simple to buy Subscription license Copyright © 2008 LucidEra – All rights reserved LucidEra really simplifies the overhead required of IT when rolling out a BI solution. “ ” LucidEra AppExchange customer review
- 4. Simplicity of Setup Copyright © 2007 LucidEra – All rights reserved vs.
- 5. 2) Focus Copyright © 2008 LucidEra – All rights reserved Analytic applications must do more than provide information. They must guide the decision-making process, leading to actions that improve business performance. “ ” Henry Morris, Senior VP, Worldwide Software and Services Research IDC Pipeline Closed Deals Invoices Shipments Orders Booked SFA Accounting
- 6. On-Demand BI Focus Look for prebuilt analytic apps, not just BI tools What is an analytic app? Process support Separation of function Time oriented, integrated data from multiple sources Copyright © 2008 LucidEra – All rights reserved We use LucidEra to manage the performance of our sales team, track overall sales effectiveness, and ensure that we’re focusing on the right revenue generation activities. “ ” LucidEra AppExchange customer review
- 7. 3) Platform Power Copyright © 2008 LucidEra – All rights reserved In the same way that before you had to buy an operating system and database and an application server, you will be able to get that all delivered to you, as a multi-tenant shared service. “ ” Marc Benioff, CEO and Founder Salesforce.com
- 8. Historically BI “Heavy Lifting” Hasn’t Been Easy! Copyright © 2007 LucidEra – All rights reserved Connectors Cleansing Integration Storage Analysis You own the system – you own the problem! $1Million+
- 9. 4) Customer Success Copyright © 2008 LucidEra – All rights reserved The top performing SaaS companies typically achieve annual renewals on a customer count basis above 90%, and over 100% renewals on a dollar value basis due to up-sells into this installed base. “ ” Byron Deeter, Bessemer Venture Partners “ Bessemer’s Top 10 Laws for Being “SaaS-y””
- 10. Customer Success Must be Transparent Copyright © 2007 LucidEra – All rights reserved
Editor's Notes
- #2: So what should you look for as you consider SaaS business intelligence?