Salesforce platform
- 1. Salesforce platform Sri Lanka Salesforce Developer User Group By Ruwantha Lankathilaka 1
- 2. About me • I’m Ruwantha Lankathilaka • Salesforce developer since 2013 • Assistant organizer of Sri Lanka Salesforce Developer User Group. • PHP Developer. 2
- 3. Content 1. What is Salesforce a. Evolution of SFDC b. Customer success platform c. How big companies success with SFDC d. SFDC service channels 2. What can Salesforce do a. As Admin b. As Developer 3. Why we should use Salesforce 4. What is the future of Salesforce 3
- 4. What is Salesforce Salesforce.com (SFDC) is an American cloud computing company headquartered in San Francisco, California. Though its revenue comes from a customer relationship management , Salesforce also capitalizes on commercial applications of social networking through acquisition. 4
- 5. Evolution of Salesforce Salesforce's first office was a one-bedroom apartment in Telegraph 5
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- 8. Customer Success Platform Sales Cloud The world's #1 customer relationship management (CRM) and sales force automation solution Analytics Cloud Business intelligence(BI) software to explore data, get answers instantly and take actions fast. Service Cloud The world's #1 customer service application. Our cloud-based solution for service, support and case management. . 8
- 9. Customer Success Platform cont... Community Cloud Online self-service communities that connect customers, partners and employees directly to the information they need Marketing Cloud Create personalised, cross-channel marketing campaigns across email, mobile, social, web and more App Cloud The #1 cloud application development platform. 9
- 10. Customer Success Platform cont.. IOT Cloud Harness the power of the Internet of Things. Connect data from every device, sensor, website, and interaction with Salesforce to get an even more complete view of your customers. 10
- 11. SFDC service channels Salesforce has multiple service channels Salesforce.com Out of the box CRM (Saas) Force.com Force.com is a platform as a service (PaaS) that allows developers to create multi tenant (single instance of software runs on a server and serves multiple tenants) add-on applications that integrate into the main Salesforce.com application 11
- 12. SFDC service channels cont... Work.com Social performance management platform that helps managers and employees improve work performance through continuous coaching, real-time feedback, and recognition.It is marketed as a solution for sales performance, customer service, marketing, and as a service that can be employed by human resource departments Data.com Online business directory of companies and business professionals that is built, maintained and accessed by a worldwide community of over a million subscribers 12
- 13. SFDC service channels cont... Desk.com Cloud-based helpdesk system for interacting with customers and solving customer issues Do.com Site.com 13
- 14. How big companies success with SFDC 14
- 15. What can Salesforce do? Virtually anything But we will see them on following perspectives. As a administrator, Create applications by declarative development Connect with external systems As a developer 15
- 16. What can do as Administrator Build applications by declarative development 16
- 17. What can do as Administrator cont... Integration with other systems 17
- 18. What can do as Administrator cont... ● Install new applications from the appexchange ● All standard application activities (CURD) ● Outbound messages email, workflow ● Object relationships ● Develop mobile apps 18
- 19. What can do as developer ● Create custom application beyond the declarative development ● Custom integrations ● Use all the administrative powers ● Use all inbuilt developer options ○ Sharing ○ SLDS 19
- 20. Why we should we use Salesforce? ● Salesforce is growing faster than any other 20
- 21. Why we should we use Salesforce? cont... 21
- 22. Why we should we use Salesforce? cont... ● Best jobs 2017 On world largest job site 22
- 23. What is the future of Salesforce ● World most innovative company sixth year in a row by Forbes magazine. ● Bring AI to the platform ● Brings more options by every salesforce releases ○ Spring (February to May) ○ Summer(June to September) ○ Winter(October to January) 23
- 24. What is the future of Salesforce cont... 24
- 25. What is the future of Salesforce cont... 25
- 26. What is your excuse not to try Salesforce 26
- 28. Thank you 28
Editor's Notes
- #3: Need to add headshots
- #6: The company was founded in 1999 by former Oracle executive Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez as a company specializing in software as a service (SaaS)
- #7: Explain the main countries Profit growth Acquasistions Apexchange content
- #19: More examples without videos need to find
- #23: Calculate and show the salary value in LKR
- #26: featuring Saleforce.com co-founder, Parker Harris Big brands
- #27: Everyone can do this