SamaraGarnett_Resume2016_Edited

SamaraGarnett_Resume2016_Edited

• 1.
  Samara Garnett, BSTM,MBA 303 N Ross Lane, Medford, Or 97501 (541)499-8451 [email protected] OBJECTIVE To obtain a position dedicated to the welfare of all people. I am focused on problem-solving and improving the lives of others with compassion and empathy. I am very excited about the possibility to work with a team of professionals with the same goals as myself, committed to making sure our community has the support they need to be cared for and protected. EDUCATION DeVry University • MBA, June 2016 • BS Technical Management, June 2014 • Mental Health First Aid • CPR/First Aid EXPERIENCE Harry and David, Leadership- Trainer  September, 2016- Current DEA/OBL (data entry/blaster) Trainer • Train groups of associates how to navigate and use the computer system so they are able to do the job as either DEA/OBL associate • Utilize time after the training classes as an “ask me”; when associates complete training they go to the call center and may come across questions so they raise their hands • Trainers will work as DEA/OBL on days they are not training • DEA group are only able to take orders that come by mail, fax, business • OBL group are able to do DEA as well as the OBL; OBL associates receive excel spreadsheets and have to format the spreadsheet properly to be accepted by the computer system (blaster program) • Attentive to the smallest detail is a must • Coach associates so they will know where they are making errors, behavioral, etc. • Effective communication with associates, other trainers/team leaders, upper management • Able to remember the answers to questions, or direct to the procedures of the particular order • Aid in making sure that all associates are successful Options- Hazel Center, On Call  August 2016- Current • Teaching life skills • Identify behavioral issues • Managing symptoms • Accessing community resources • Provide clinical documentation 1
• 2.
  • Assist residentsto reach their full potential Jackson County Mental Health, Health & Human Services - Crisis/Respite  April 2015 – July 2016 • Assist in finding resources and determine appropriate client needs with housing, medical treatment, psychiatric treatment, transportation, employment, financial needs, and activities of daily living • Assist clients with learning and utilizing coping skills to be productive members of society • Establish and maintain a trusting relationship with client through regular contact • Maintain accurate documentation on individual client activities, treatment, and progress • Assist clients with self-esteem, self-care, and the ability to problem-solve with little to no help from staff. • Identify behavioral problems in individual client and aid in modification • Medication management • Meal preparation • Develop special programs and engage in activities or outings, either on an individual basis, or in a group setting • General office duties such as filing, record keeping (both paper and electronic), answering phone, and responding to email • Develop and maintain an effective working relationship with peers and county staff, public officials, general public, or any other agency • Maintained the supply order for the two programs in direct correspondence with administration • Adhere to all departmental policies and procedures • Regular and reliable attendance within a 24/7 program, flexible with availability including being flexible to overtime needs Best Western Plus Hotel - Front Desk  February, 2015 – April, 2015 • Handled multi-line phone • Made reservations for future, as well as walk-in guests • Kept a record of all current and past guests with proper filing • Data entry • Navigated and entered info in the Matrix system used as the front desk • Ability to multi-task in a fast-paced, detail-oriented environment, while maintaining a positive attitude • Processed cash, debit, and credit payments Harry and David - Order Blaster/DEA November, 2014 – December, 2014 (seasonal) • Data Entry, filing • Critical thinking in a fast-paced environment, with high-level of required communication required between the team and leader • Fast-paced • Microsoft Excel used for every order 2
• 3.
  Asante Rogue RegionalMedical Center - Staffing Office  April, 2014 – October 2014 • Handled a multi-line phone • Arranged centralized units with the proper matrix of staff according to census • Documented all information - sick calls, staffing, any and all changes made by the units • Critical thinking required to assess high-need situations and staff appropriately • Communicate with staff at all levels • Understanding of policy and procedure required; enforcement, as needed • Data Entry Addus Healthcare - Home Care Aid  February, 2009 – May, 2014 • Provide in-home care, including, but not limited to: general housekeeping, cognitive support, daily living assistance, medication reminders and tracking, doctor appointment scheduling and tracking, bill pay reminders • Alzheimer’s, Dementia, Terminal Brain Injury, Mental Health and Hospice Care • Keep paperwork up to date and current pertaining to individual client • Travel to client with perfect driving record • Positive and open communication with all clients and office Columbia Ridge Assisted Living Facility - 2nd Lead Med Tech  October, 2009 – November, 2010 • Recorded detailed daily occurrences of individual residents • Recorded medications dispensed according to individual residents on a daily basis • Led a team daily on the dual level facility in a fast-paced environment • Communicated closely with physicians and pharmacies on a regular basis • Kept positive and open communication with all residents and staff • Acquired registered nursing assistant certification through the state of WA • CPR/First Aid certified • Diabetes training including Capillary Blood Glucose reading and insulin injection techniques • Alzheimer’s, Dementia, Terminal Brain Injury and hospice residents Morgan and Chase Publishing - Administrative Assistant  February, 2007 – September, 2008 • Worked closely with the President and Vice President for several departments • Maintained multi-phone lines, screened calls when needed, made outgoing calls to customers, and handled incoming/outgoing emails • Maintained and made updates/changes to the website • Proofread all books before sent to the printer SKILLS PROFILE • Microsoft Office (Outlook, Word, PowerPoint, Excel) • Able to work efficiently as a leader or team player • Able to adapt easily; able to diffuse a situation before, during, and after it escalates • Time management skills 3