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SAP S/4HANA Disaster Recovery Confidence
December 8, 2015
Carl Dubler: carl.dubler@sap.com
Dirk Oppenkowski: dop@suse.com
Public
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 2Public
Agenda
Introduction
SAP HANA System Replication Overview
SAP HANA HA/DR scenarios
Q & A
Introduction
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 4Public
SUSE Linux Enterprise + SAP HANA
SAP HANA was developed on SUSE
7,000+ SAP HANA customers on SUSE
SAP HANA Enterprise Cloud runs on SUSE
SAP IT runs SAP HANA on SUSE
17 out of 17 SAP HANA benchmarks on SUSE
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 5Public
SUSE Linux: Technology Leadership
SAP uses SUSE Linux as development platform for UNIX/LINUX
Co-developed Netweaver 7.30 Cluster certification
#1 provider for SAP HANA Scale-up HA/DR
Currently in Ramp-up for SAP HANA Scale-out HA/DR
20,000+ SAP customers rely on SUSE Linux
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 6Public
SAP HANA, our great simplifier for enterprise applications
Including Carl’s non-official opinion on his journey to understanding!
SAP
HANA
SAP Business
Warehouse
powered by
SAP HANA
SAP Business
Suite powered
by SAP HANA
SAP S/4HANA
Finance
 Real-time analysis
 Real-time reporting
 Real-time business
 OLAP and OLTP together
 SAP HANA Enterprise
Cloud for SAP Business
Suite on SAP HANA
 In-memory
platform
 Instant financial insight
 No aggregates
 Single source of truth
 Simplified data model
 New user experience
 Advanced processing
 Choice of deployment
2011 20132012 2014 2015
“In-memory
OLAP?”
“Makes sense”
“OK. If you need
every bit of speed.”
“Re-architected.
I get it now.”
ERP “digital core”
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 7Public
SAP S/4HANA
SERVICE
SAP S/4HANA
HUMAN RESOURCES
SAP S/4HANA
MANUFACTURING
SAP S/4HANA
SUPPLY CHAIN
SAP S/4HANA
MARKETING
SAP S/4HANA
FINANCE
SAP S/4HANA
SALES
SAP S/4HANA
SOURCING &
PROCUREMENT
SAP S/4HANA
ASSET
MANAGEMENT
SAP S/4HANA
RESEARCH &
DEVELOPMENT
Enterprise Management
TheDigitalCore
TheDigitalCore
SAP S/4HANA Enterprise Management: The Digital Core
Streamlined
Procure to Pay
Accelerated Plan
to Product
Optimized Order
to Cash
Enhanced
Request to
Service
Core Finance
Core Human
Resources
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 8Public
Customer Success Story
Engage a single vendor for
database and IT applications
Standardize IT server
landscape to reduce cost and
complexity of its IT operations
Increase flexibility of its SAP
ERP solution by migrating from
Itanium-based servers to
Industry-standard Intel Xeon
servers
Geberit is a leading manufacturer of sanitary products, employing
approximately 6,000 people worldwide. The company has 16 production
facilities in Europe, China and the USA, and sells its products in 41 countries.
Infrastructure costs reduced
by 50%
Performance improvements
between 22% and 60%
72% reduced data volume
Integrated support between
SAP and SUSE reduces
administration effort
SUSE Linux Enterprise
Server for SAP
SUSE Linux High Availability
solution for SAP HANA
Migrated all SAP systems
from Oracle to SAP HANA
VMWare VSphere
HP BL680c servers
Fritz & Macziol
implementation partner
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 9Public
Greenply Industries Ltd.
Spinoff of decorative business
necessitated new SAP ERP
Platform
Existing AIX/DB2 infrastructure
too expensive and slow
Integrate supply chain with
manufacturing to adjust
production with demand in
real-time
Greenply Industries is India’s largest interior infrastructure company with four
state-of-the-art manufacturing facilities for plywood and MDF. Greenply has 45
branches across India and a distribution chain that spans more than 300 cities,
1,550 distributors and 10,000 retailers.
99.999% Availability for
SAP Applications
SAP HANA license costs
offset by cost-competitive
infrastructure
Business users have real-
time visibility into supply-
chain and can leverage 8-
10 years of historical data
Full backup takes 15
minutes compared to 10
hours
SUSE Linux Enterprise
Server for SAP
SUSE Linux High Availability
solution for SAP HANA
SUSE Manager
SAP HANA for ERP
VMWare VSphere
Cisco UCS server
SAP HANA System Replication Overview
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 11Public
SAP HANA Business Continutity
HW SAP
Business Continuity
HA
per Datacenter
Disaster recovery
between Datacenter
SAP HANA Host Auto
Failover
(scale out with standby)
SAP HANA System Replication SAP HANA System Replication
SAP HANA Storage Replication
SAP
HW
SAP
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 12Public
Automate SAP HANA System Replication
SAP HANA System
Replication
“sr_takeover” is a
Manual process
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 13Public
Automate SAP HANA System Replication
SUSE High
Availability Solution
Automates the
“sr_takeover”
SAP HANA System
Replication
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 14Public
Automate SAP HANA System Replication
Service Level Agreement
improves
SAP HANA System
Replication
SUSE High
Availability Solution
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 15Public
Reliable, Scalable and Secure Operating System
SUSE Linux Enterprise Server
High Availability
SAP Netweaver & SAP HANA
Faster Installation
SAP Installation Wizard
Page Cache
Management
Antivirus
ClamAV
Specific Update Channel
24x7 PRIORITY SUPPORT for SAP
24x7 PRIORITY SUPPORT for SAP
PRIORITYSUPPORTforSAP
PRIORITYSUPPORTforSAP
18 Month Grace Period
Long-Term Service Pack Support
Simplify Linux for SAP Workloads
SUSE Linux Enterprise Server for SAP Applications 11
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 16Public
SAP HANA System Replication
Powered by SUSE High Availability Solution
resource failover
active / active
node 1 node 2
N M
A B
N M
A B
HANA
Database
HANA
memory-preload
A B
System
Replication
HANA PR1
primary
HANA PR1
secondary
Performance optimized
 Secondary system completely used for the preparation of a possible take-over
 Resources used for data pre-load on Secondary
 Take-overs and Performance Ramp shortened maximally
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 17Public
From Concept to Implementation
SUSE High Availability Solution for SAP HANA
SAP HANA
Primary
SAP HANA
Secondary
vIP
SAPHana
Master/Slave Resource
Master Slave
SAPHanaTopology
Clone Resource
Clone Clone
suse01 suse02
Cluster Communication
Fencing
SAP HANA HA/DR scenarios
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 19Public
Allowed Scenarios
Scale-Up performance-optimized - syncron (=>)
A => B
Scale-Up in a chain or multi tier - asyncron (->)
A => B -> C
Scale-Up in a cost-optimized scenario (+)
A => B + Q
Scale Up in a mixed scenario
A => B -> C + Q
Now all with multi tenancy (%) - here cost optimized
%A => %B + %Q
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 20Public
Performance-Optimized
Single-tier System Replication and memory preload
Pacemaker
System Replication
node 1 node 2
SAP HANA
PR1 primary
SAP HANA
PR1 secondary
System
PR1
vIP
System
PR1
Performance optimized (A → B)
Secondary system completely used for the preparation of a possible take-over
Resources used for data pre-load on Secondary
Take-over performance much faster than a cold start
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 21Public
Cost-Optimized
Single-tier System Replication and DEV / QAS
System
PR1
System
DEV
Cost optimized (A → B + Q)
Operating non-prod systems on Secondary
During take-over the non-prod operation has to be ended
Take-over performance similar to cold start-up
Needs another disk stack for non-prod usage load
Pacemaker
System Replication
node 1 node 2
SAP HANA
PR1 primary
SAP HANA
DEV / PR1 secondary
System
PR1
vIP
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 22Public
Multi Tier System Replication – Cascading Systems
Starting with version 0.149
Datacenter Datacenter
asyncsync
Production Local standby
with data preload
Remote standby system
with or without preload
(mixed usage with non-prod.)
Available since SAP HANA SPS7
(Three cascading systems)
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 23Public
Multi-tier System Replication
Chain Topology ( A → B → C )
asyncsync
Cluster
P S
A B C
Default Setup - Chain
Cluster
async
P
A B C
only async now
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 24Public
Multi-tier System Replication
Chain Topology ( A → B → C )
asyncsync
Cluster
PS
A B C
asyncsync
Cluster
P S
A B C
Default Setup - Chain
Cluster
async
P
A B C
only async now
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 25Public
Multi-tier System Replication
Chain Topology ( A → B → C )
asyncsync
Cluster
PS
A B C
asyncsync
Cluster
P S
A B C
Default Setup - Chain
Cluster
async
P
A B C
only async now
Not allowed from SAP This would be a star
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 26Public
async
Cluster
P
A B C
Only async
Multi-tier System Replication
Chain Topology ( A → B → C )
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 27Public
async
Cluster
P
A B C
ADMIN:
Break Replication complete
async
Cluster
P
A B C
Only async
Multi-tier System Replication
Chain Topology ( A → B → C )
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 28Public
async
sync
PS
A B
C Again a chain
async
Cluster
P
A B C
ADMIN:
Break Replication complete
async
Cluster
P
A B C
Only async
starting with version 0.149
Multi-tier System Replication
Chain Topology ( A → B → C )
ADMIN:
Create new SystemReplication
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 29Public
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 30Public
SUSE SAPHanaSR in 3 Facts
Reduces complexity
- provides a wizard for easy configuration with just SID,
instance number and IP address
- automates the sr-takeover and IP failover ("bind")
Reduces risk
- includes always a consistent picture of the SAP HANA
topology
- provides a choice for automatic registrations and site
takeover preference
Increases reliability
- provides short takeover times in special for table preload
scenarios
- includes the monitoring of the system replication status to
increase data consistency
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 31Public
Outlook: HANA in a SUSE Linux Enterprise HA Extension Cluster
HANA Multi Node – System Replication / Scale-OUT
SUSE is still scoping and researching this cluster concept.
site 1 site 2
N M
A B
N M
A B
HANA
Database
HANA
memory-preloadA B
System
Replication
HANA PR1
primary
HANA PR1
syncmem
resource failover
active / active
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 32Public
Four Steps to Install and Configure
Install SAP HANA
Configure SAP HANA System Replication
Install and initialize SUSE Cluster
Configure SR Automation using HAWK wizard
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 33Public
SAPHanaSR HAWK Wizard
© 2015 SAP SE or an SAP affiliate company. All rights reserved. 34Public
What is the Delivery?
SUSE Linux Enterprise Server for SAP Applications
The package SAPHanaSR
 the two resource agents
 SAPHanaTopology
 SAPHana
 HAWK setup Wizard (as technical preview)
The package SAPHanaSR-doc
 the important SetupGuide
© 2015 SAP SE or an SAP affiliate company. All rights reserved.
Thank you
Dirk Oppenkowski, SUSE
SAP Alliance Director
dop@suse.com
Carl Dubler, SAP
Director, Product Marketing
carl.dubler@sap.com

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SAP S/4 HANA Disaster Recovery Confidence

  • 1. SAP S/4HANA Disaster Recovery Confidence December 8, 2015 Carl Dubler: [email protected] Dirk Oppenkowski: [email protected] Public
  • 2. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 2Public Agenda Introduction SAP HANA System Replication Overview SAP HANA HA/DR scenarios Q & A
  • 4. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 4Public SUSE Linux Enterprise + SAP HANA SAP HANA was developed on SUSE 7,000+ SAP HANA customers on SUSE SAP HANA Enterprise Cloud runs on SUSE SAP IT runs SAP HANA on SUSE 17 out of 17 SAP HANA benchmarks on SUSE
  • 5. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 5Public SUSE Linux: Technology Leadership SAP uses SUSE Linux as development platform for UNIX/LINUX Co-developed Netweaver 7.30 Cluster certification #1 provider for SAP HANA Scale-up HA/DR Currently in Ramp-up for SAP HANA Scale-out HA/DR 20,000+ SAP customers rely on SUSE Linux
  • 6. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 6Public SAP HANA, our great simplifier for enterprise applications Including Carl’s non-official opinion on his journey to understanding! SAP HANA SAP Business Warehouse powered by SAP HANA SAP Business Suite powered by SAP HANA SAP S/4HANA Finance  Real-time analysis  Real-time reporting  Real-time business  OLAP and OLTP together  SAP HANA Enterprise Cloud for SAP Business Suite on SAP HANA  In-memory platform  Instant financial insight  No aggregates  Single source of truth  Simplified data model  New user experience  Advanced processing  Choice of deployment 2011 20132012 2014 2015 “In-memory OLAP?” “Makes sense” “OK. If you need every bit of speed.” “Re-architected. I get it now.” ERP “digital core”
  • 7. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 7Public SAP S/4HANA SERVICE SAP S/4HANA HUMAN RESOURCES SAP S/4HANA MANUFACTURING SAP S/4HANA SUPPLY CHAIN SAP S/4HANA MARKETING SAP S/4HANA FINANCE SAP S/4HANA SALES SAP S/4HANA SOURCING & PROCUREMENT SAP S/4HANA ASSET MANAGEMENT SAP S/4HANA RESEARCH & DEVELOPMENT Enterprise Management TheDigitalCore TheDigitalCore SAP S/4HANA Enterprise Management: The Digital Core Streamlined Procure to Pay Accelerated Plan to Product Optimized Order to Cash Enhanced Request to Service Core Finance Core Human Resources
  • 8. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 8Public Customer Success Story Engage a single vendor for database and IT applications Standardize IT server landscape to reduce cost and complexity of its IT operations Increase flexibility of its SAP ERP solution by migrating from Itanium-based servers to Industry-standard Intel Xeon servers Geberit is a leading manufacturer of sanitary products, employing approximately 6,000 people worldwide. The company has 16 production facilities in Europe, China and the USA, and sells its products in 41 countries. Infrastructure costs reduced by 50% Performance improvements between 22% and 60% 72% reduced data volume Integrated support between SAP and SUSE reduces administration effort SUSE Linux Enterprise Server for SAP SUSE Linux High Availability solution for SAP HANA Migrated all SAP systems from Oracle to SAP HANA VMWare VSphere HP BL680c servers Fritz & Macziol implementation partner
  • 9. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 9Public Greenply Industries Ltd. Spinoff of decorative business necessitated new SAP ERP Platform Existing AIX/DB2 infrastructure too expensive and slow Integrate supply chain with manufacturing to adjust production with demand in real-time Greenply Industries is India’s largest interior infrastructure company with four state-of-the-art manufacturing facilities for plywood and MDF. Greenply has 45 branches across India and a distribution chain that spans more than 300 cities, 1,550 distributors and 10,000 retailers. 99.999% Availability for SAP Applications SAP HANA license costs offset by cost-competitive infrastructure Business users have real- time visibility into supply- chain and can leverage 8- 10 years of historical data Full backup takes 15 minutes compared to 10 hours SUSE Linux Enterprise Server for SAP SUSE Linux High Availability solution for SAP HANA SUSE Manager SAP HANA for ERP VMWare VSphere Cisco UCS server
  • 10. SAP HANA System Replication Overview
  • 11. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 11Public SAP HANA Business Continutity HW SAP Business Continuity HA per Datacenter Disaster recovery between Datacenter SAP HANA Host Auto Failover (scale out with standby) SAP HANA System Replication SAP HANA System Replication SAP HANA Storage Replication SAP HW SAP
  • 12. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 12Public Automate SAP HANA System Replication SAP HANA System Replication “sr_takeover” is a Manual process
  • 13. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 13Public Automate SAP HANA System Replication SUSE High Availability Solution Automates the “sr_takeover” SAP HANA System Replication
  • 14. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 14Public Automate SAP HANA System Replication Service Level Agreement improves SAP HANA System Replication SUSE High Availability Solution
  • 15. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 15Public Reliable, Scalable and Secure Operating System SUSE Linux Enterprise Server High Availability SAP Netweaver & SAP HANA Faster Installation SAP Installation Wizard Page Cache Management Antivirus ClamAV Specific Update Channel 24x7 PRIORITY SUPPORT for SAP 24x7 PRIORITY SUPPORT for SAP PRIORITYSUPPORTforSAP PRIORITYSUPPORTforSAP 18 Month Grace Period Long-Term Service Pack Support Simplify Linux for SAP Workloads SUSE Linux Enterprise Server for SAP Applications 11
  • 16. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 16Public SAP HANA System Replication Powered by SUSE High Availability Solution resource failover active / active node 1 node 2 N M A B N M A B HANA Database HANA memory-preload A B System Replication HANA PR1 primary HANA PR1 secondary Performance optimized  Secondary system completely used for the preparation of a possible take-over  Resources used for data pre-load on Secondary  Take-overs and Performance Ramp shortened maximally
  • 17. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 17Public From Concept to Implementation SUSE High Availability Solution for SAP HANA SAP HANA Primary SAP HANA Secondary vIP SAPHana Master/Slave Resource Master Slave SAPHanaTopology Clone Resource Clone Clone suse01 suse02 Cluster Communication Fencing
  • 18. SAP HANA HA/DR scenarios
  • 19. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 19Public Allowed Scenarios Scale-Up performance-optimized - syncron (=>) A => B Scale-Up in a chain or multi tier - asyncron (->) A => B -> C Scale-Up in a cost-optimized scenario (+) A => B + Q Scale Up in a mixed scenario A => B -> C + Q Now all with multi tenancy (%) - here cost optimized %A => %B + %Q
  • 20. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 20Public Performance-Optimized Single-tier System Replication and memory preload Pacemaker System Replication node 1 node 2 SAP HANA PR1 primary SAP HANA PR1 secondary System PR1 vIP System PR1 Performance optimized (A → B) Secondary system completely used for the preparation of a possible take-over Resources used for data pre-load on Secondary Take-over performance much faster than a cold start
  • 21. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 21Public Cost-Optimized Single-tier System Replication and DEV / QAS System PR1 System DEV Cost optimized (A → B + Q) Operating non-prod systems on Secondary During take-over the non-prod operation has to be ended Take-over performance similar to cold start-up Needs another disk stack for non-prod usage load Pacemaker System Replication node 1 node 2 SAP HANA PR1 primary SAP HANA DEV / PR1 secondary System PR1 vIP
  • 22. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 22Public Multi Tier System Replication – Cascading Systems Starting with version 0.149 Datacenter Datacenter asyncsync Production Local standby with data preload Remote standby system with or without preload (mixed usage with non-prod.) Available since SAP HANA SPS7 (Three cascading systems)
  • 23. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 23Public Multi-tier System Replication Chain Topology ( A → B → C ) asyncsync Cluster P S A B C Default Setup - Chain Cluster async P A B C only async now
  • 24. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 24Public Multi-tier System Replication Chain Topology ( A → B → C ) asyncsync Cluster PS A B C asyncsync Cluster P S A B C Default Setup - Chain Cluster async P A B C only async now
  • 25. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 25Public Multi-tier System Replication Chain Topology ( A → B → C ) asyncsync Cluster PS A B C asyncsync Cluster P S A B C Default Setup - Chain Cluster async P A B C only async now Not allowed from SAP This would be a star
  • 26. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 26Public async Cluster P A B C Only async Multi-tier System Replication Chain Topology ( A → B → C )
  • 27. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 27Public async Cluster P A B C ADMIN: Break Replication complete async Cluster P A B C Only async Multi-tier System Replication Chain Topology ( A → B → C )
  • 28. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 28Public async sync PS A B C Again a chain async Cluster P A B C ADMIN: Break Replication complete async Cluster P A B C Only async starting with version 0.149 Multi-tier System Replication Chain Topology ( A → B → C ) ADMIN: Create new SystemReplication
  • 29. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 29Public
  • 30. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 30Public SUSE SAPHanaSR in 3 Facts Reduces complexity - provides a wizard for easy configuration with just SID, instance number and IP address - automates the sr-takeover and IP failover ("bind") Reduces risk - includes always a consistent picture of the SAP HANA topology - provides a choice for automatic registrations and site takeover preference Increases reliability - provides short takeover times in special for table preload scenarios - includes the monitoring of the system replication status to increase data consistency
  • 31. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 31Public Outlook: HANA in a SUSE Linux Enterprise HA Extension Cluster HANA Multi Node – System Replication / Scale-OUT SUSE is still scoping and researching this cluster concept. site 1 site 2 N M A B N M A B HANA Database HANA memory-preloadA B System Replication HANA PR1 primary HANA PR1 syncmem resource failover active / active
  • 32. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 32Public Four Steps to Install and Configure Install SAP HANA Configure SAP HANA System Replication Install and initialize SUSE Cluster Configure SR Automation using HAWK wizard
  • 33. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 33Public SAPHanaSR HAWK Wizard
  • 34. © 2015 SAP SE or an SAP affiliate company. All rights reserved. 34Public What is the Delivery? SUSE Linux Enterprise Server for SAP Applications The package SAPHanaSR  the two resource agents  SAPHanaTopology  SAPHana  HAWK setup Wizard (as technical preview) The package SAPHanaSR-doc  the important SetupGuide
  • 35. © 2015 SAP SE or an SAP affiliate company. All rights reserved. Thank you Dirk Oppenkowski, SUSE SAP Alliance Director [email protected] Carl Dubler, SAP Director, Product Marketing [email protected]