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Sarah Winkert Resume pdf docx.pdf
- 1. Sarah Winkert 816-914-6865 [email protected] 612 meadow ln. Raymore, MO. 64083 Education: Diploma – Raymore Peculiar High School (2006) University Of Central Missouri: Dale Carnegie Business Course Experience: Freightquote: Billing/Collections/Account Coordinator (Feb 2015-Present) Maintain contact with assigned accounts to provide delinquency updates and answer billing questions Assist brokers with billing questions and provide collection efforts for their customers Develop relationships with a large number of businesses and their various departments Act as a liaison and help to come up with solutions to maintain good business relationships Maintain an account contact goal while striving to keep accounts under 10% delinquency Assist Sales team with overflow and provide service operations and sales support when brokers are out of the office Assist manager with teaching new hires and coordinating side by side time with tenured brokers Sprint - Business Account Manager (April 2012-April 2013) Manage and maintain over 800 National Business accounts within the BISO department Achieve monthly sales quota, develop strong rapport and customer relationships Work with business premier care/tech support teams to handle issue resolution Make and receive calls and email inquiries on upgrade, solution selling, and technical/billing issues Assigned special, high-level account escalations from Supervisor Vince Hernandez for resolution Analyze business trends and run detailed usage and billing reports for business accounts Sprint – Sales/Lead Consultant/Assistant Store Manager (January 2008-April 2012) Managed numerous employees and their weekly schedules Maintained store sales and customer service quotas Maintained compliance with audit procedures Coached and trained sales associates for quota based performance Interviewed candidates for all open sales, management, and tech positions within the store Tracked sales metrics and ran reports to manage overall store and employee performance Organized and operated weekly team meetings Other Experiences: Member of the Employee Activity Committee at Freightquote. In this program we plan employee events and activities to improve the culture and environment of the work place. We also are involved with community relations, fundraisers, and networking within our company.
- 2. References: Co-Worker, Cle Ross: 913-980-4273 Director, Trajan Tupa: 816-949-6529 Manager, Freightquote: Russell Burks 816-949-6635 Director (HR), Julie Schaller: 816-949-6200 Co Worker, Sprint: Matt Lies: 913-744-8481 Manager, Sprint, Shawn Alpert: 913-266-6693