SDDMilan Intro

SDDMilan Intro

• 1.
  Service Design DrinksMilan #1 November 19th, 2015 – 7:30pm @ Appartamento Lago – Via Brera 30 Milan
• 2.
  Welcome everybody!@sddmilan Service DesignDrinks Milan #sddmilan #appartamentolago
• 3.
  Service Design >>>is the design of services. People | Communication | Infrastructure | Interaction * Service-based economy * Process * Tools & Methods *Service designer role “Service designers visualize, formulate and choreograph solutions that are not yet available” Birgit Mager, Design Dictionary (2008)
• 4.
  Service Design Drinksare open and informal meetings to bring Milan Service Design community together. Service Design Drinks Milano connects everyone interested in Service Design, User Experience, Customer Experience and Design Thinking, to share experiences, expand knowledge and create new opportunities. #communitybuilding #SDawareness #casestudysharing #keepgrowing
• 5.
  Luca Molinari Product Managerat Slow Wood @luca_a_molinari Alessandra Canella Design Strategist at Continuum @hello_lale Marihum Pernia Strategist at Slow Wood @marihum_ Claudia Pollina UX Designer at Vodafone @ccpollina Sara Jane Gonzalez Business Designer at DESMA @saritajgc
• 6.
  Your turn! Usethis format we gave you at the entrance to introduce yourself. It’s important to know you and build our SD network together. Stick it to the wall we show you. My name is My Twitter handle: My favourite service is I would be interested in getting to know new people for I study at I work as at / Draw your selfie My name is My favourite service is I study at I work as at / Draw your selfie My name is My Twitter handle: My favourite service is I would be interested in getting to know new people for I study at I work as at / Draw your selfie My name is My favourite service is I study at I work as at / Draw your selfie
• 7.
  Today we aregoing to talk about the evolution of urban mobility.
• 9.
  Mattia Casagrande CEO ofSmile&Bike smileandbike.com @smileandbike WHAT? a young and successful bike rental enterprise dedicated to both business and private customers Stefano Bianchini Design Strategist at Continuum continuuminnovation.com @_Continuum WHAT? a car on-demand service delivered by Audi in San Francisco
• 10.
  After the case-studiespresentations we will answer all your questions. Asked here in person or to our TW and PE account.
• 11.
  My note isabout: My Twitter handle: case-study 01 case-study 02 SDD other My note is about: My Twitter handle: case-study 01 case-study 02 SDD other My note is about: My Twitter handle: case-study 01 case-study 02 SDD other My note is about: My Twitter handle: case-study 01 case-study 02 SDD other Use this format if you want to leave a note (what you liked, what you didn’t, any other case-study might be interesting to check, ...) for the case-studies presenters or for the SDD team. Stick it to the wall we show you.
• 13.
  We hope itwas cool.WAS IT? See you the next time! WASN’T IT? Tell us how to improve and see you the next time too!
• 14.
  @sddmilan Service Design Drinks Milan #sddmilan