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SDM: The Fundamentals of Software Delivery Management
The document discusses the importance of Software Delivery Management (SDM) and DevOps in enhancing efficiency, quality, and velocity in software delivery. It highlights challenges in current practices, such as fragmented tools and lack of visibility, which can lead to wasted resources and diminished customer satisfaction. The proposed solution emphasizes the need for universal insights, connected processes, and collaboration across functions to drive value in software delivery.
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Overview of SDM and importance in software delivery management, including date and title.
Introduction of the speakers from 451 Research, CloudBees, and DevOps.com.
Discussing the importance of DevOps and SDM for digital transformation and key stakeholders.
Identifies areas for improvement in DevOps practices for visibility and organizational impact.
Challenges teams face in understanding customer needs and impacts on user experience and market relevance.
Describes existing disconnected and fragmented software tools and processes.
Emphasizes the need for seamless and connected software delivery processes.
Discusses the necessity of universal insights, connected processes, and collaboration across teams.
Presents CloudBees' approach to integrating software delivery into core business processes.
Information on CloudBees resources for learning more about SDM.
Open floor for questions and answers regarding the presentation and SDM.
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SDM: The Fundamentals of Software Delivery Management
- 1. © 2019 CloudBees,Inc. All Rights Reserved.© 2019 CloudBees, Inc. All Rights Reserved. SDM: The Fundamentals of Software Delivery Management September 19, 2019 The Who, What and Why
- 2. © 2019 CloudBees,Inc. All Rights Reserved. Today’s Speakers 451 Research: Jay Lyman Principal Analyst @ripcitylyman CloudBees: Brian Dawson DevOps Evangelist @brianvdawson DevOps.com: Mitchell Ashley Director of Research Mitchell Ashley CloudBees: Michael Baldani Sr. Product Marketing Manager Michael Baldani
- 3. © 2019 CloudBees,Inc. All Rights Reserved. Webinar Overview Research and experience have proven that breaking down the barriers between Dev and Ops can yield tremendous efficiency, quality and velocity enhancements for software delivery teams. But what’s next? This webinar will cover: • How DevOps and SDM are critical for driving digital transformation. • The key stakeholders beyond development and IT ops. • The role of security and governance. • How to measure DevOps success.
- 4. © 2019 CloudBees,Inc. All Rights Reserved.
- 5. © 2019 CloudBees,Inc. All Rights Reserved.
- 6. © 2019 CloudBees,Inc. All Rights Reserved.
- 7. © 2019 CloudBees,Inc. All Rights Reserved.
- 8. © 2019 CloudBees,Inc. All Rights Reserved.
- 9. © 2019 CloudBees,Inc. All Rights Reserved.© 2019 CloudBees, Inc. All Rights Reserved. CI/CD and DevOps are key to success but... Things aren’t perfect.
- 10. © 2019 CloudBees,Inc. All Rights Reserved. While we are doing phenomenally well in our DevOps practice... … if we’re unable to have better visibility, measure the actual business impact and connect our software development and delivery practice to the rest of the organization… … we will no longer be competitive in the market. ~ DevOps Leader at major Bank
- 11. © 2019 CloudBees,Inc. All Rights Reserved. Frustrations and Frictions OpsEngineering Mgmt.Developers Why am I building this feature? Who asked for it? Who is it for? How is work blocked? Can I reduce waste? Did features pass security and QA before release? CXO/CTO PM Are we delivering what customers need? Where is this feature in development? Support Sales/Marketing What can help me solve my customer’s needs? What is the feature, when was it enabled?
- 12. © 2019 CloudBees,Inc. All Rights Reserved. ...and this has business impacts ● No or limited customer feedback loop ● Developing the wrong features ● Not addressing issues quickly enough User experience Reduction in user satisfaction levels leading to customers moving to competition - often without notice ● Lack of customer feedback loop ● Not delivering relevant features ● Not keeping up with technology Market relevance Lack of market understanding leading to loss of market share as customers move to competition - often without notice ● Limited understanding of contribution to product development ● Non-development tasks taking up time Employee motivation Loss of motivation leading to loss of developer talent as they find greater satisfaction elsewhere ● Lack of understanding of customer needs ● Not solving for customer problems Software delivery Wasting development cycles unnecessarily resulting in the wrong features being developed with minimal impact on business
- 13. What we havetoday... ● Disparate, stand-alone software tools ● No common language, data or process sets Teams (people), tools and process are Disconnected and Fragmented
- 14. What we need... Seamless and connected organism
- 15. © 2019 CloudBees,Inc. All Rights Reserved. Becoming Seamless and Connected Requires... Universal Insights Visibility and insights enable understanding and continuous learning from data across, up-and-down throughout all functions in the organizations. Connected Process Processes orchestrate software delivery and connect functions together to efficiently bring ideas to market with max value and adoption. Common Data All information within and around software delivery activity is captured and stored with a consistent domain model to enable and facilitate connected processes, shared insights and collaboration. All Functions Collaborating All functions and teams within and around the software delivery organization work together to amplify value creation efforts.
- 16. © 2019 CloudBees,Inc. All Rights Reserved. Connected Teams, Tools and Processes to Drive Value Research Design Build Test Deploy Release Observe Support Sales/MktgOpsDevelopmentPM/Design Support/Services UNIVERSAL INSIGHTS COMMON DATA ALL FUNCTIONS COLLABORATING COMMON CONNECTED PROCESS Software Delivery Management QA/SecurityCIO/CPO Identify/Plan
- 17. © 2019 CloudBees,Inc. All Rights Reserved.© 2019 CloudBees, Inc. All Rights Reserved. CloudBees Solution for Software Delivery Management Turn software delivery into a core business process
- 18. CloudBees Solution forSDM Make sense of all the information across teams and tools so you can surface the context needed to build the right thing, excite users and win customers.
- 19. © 2019 CloudBees,Inc. All Rights Reserved.
- 20. © 2019 CloudBees,Inc. All Rights Reserved.
- 21. © 2019 CloudBees,Inc. All Rights Reserved.
- 22. © 2019 CloudBees,Inc. All Rights Reserved.
- 23. © 2019 CloudBees,Inc. All Rights Reserved.
- 24. © 2019 CloudBees,Inc. All Rights Reserved.
- 25. © 2019 CloudBees,Inc. All Rights Reserved. Learn More About Software Delivery Management ● Join the CloudBees Solution for SDM preview program ● Learn more about Software Delivery Management ● Download the free whitepaper about Software Delivery Management ● Read the blog about how CloudBees makes SDM possible
- 26. © 2019 CloudBees,Inc. All Rights Reserved.© 2019 CloudBees, Inc. All Rights Reserved. Q& A