#inbound
INBOUND MARKETING:!
How to Prove Your ROI!
Live Webinar:!
July 25th, 12pm ET/ 9am PST!
!
Speakers:!
Mike Volpe, HubSpot!
David B. Thomas, salesforce.com!
!
!
Ask your questions now at #inbound
#inbound
MEET YOUR EXPERTS:!
Mike Volpe!
CMO @ HubSpot!
@mvolpe!
David B. Thomas!
Senior Director of Content and
Community @ salesforce.com!
@davidbthomas !
!
#inbound
AGENDA!
!
1.  What is inbound marketing?!
2.  Where do you start?!
3.  How do you do it?!
4.  How can you track and measure the ROI of
inbound marketing?!
!
#inbound
#1 WHAT IS
INBOUND
MARKETING?!
#inbound
Watch Full Recorded webinar:!
!
!
!
#inbound
HUMANS HAVE CHANGED!
#inbound
1990 2000 2010
Hours
Worked
9-5 8-6+ Whenever
Office 4 walls Open Cubicles iPhone
Internet None
Email & Web
Research
Everything
in the Cloud
Learn about
products
Tradeshows,
Ads, Print
Publications,
Sales Reps
Tradeshows &
Google
Social Media,
Google,
Freemium
Buying
process
Sales Rep in
Office & Golf
Course
Sales Rep on
Phone / Web
No Sales Rep
HUMANS HAVE CHANGED!
#inbound
CHANGES IN CONSUMER ATTENTION!
86% !
skip TV ads!
91% !
unsubscribe!
200m!Say DO NOT
CALL!
44% !of direct mail is
never opened!
#inbound
1% OF COLD CALLS
WORK. 

THE OTHER 99%
HATE YOUR GUTS.



-- @MVOLPE!
#inbound
THE MARKETING PLAYBOOK 

IS BROKEN.!
86% !
skip TV ads!
91% !
unsubscribe

from email!
200M!
on the 

Do Not Call list!
44% !
of direct mail is
never opened!
#inbound
VS.!
Cold Calling !
Cold Emails (SPAM)!
Interruptive Ads!
Marketer - Centric!
SEO!
Blogging!
Social media!
Content!
Value!
Attraction!
Customer - Centric!
INBOUND!TRADITIONAL!
#inbound
INBOUND MARKETING METHODOLOGY!
#inbound
#inbound
#inbound
COST OF A LEAD!
* Of marketers with >$25k budget yearly
Average cost of a lead at a company not using
inbound marketing:!
$41
#inbound
COST OF A LEAD!
* Of marketers with a yearly budget >$25k !
Average cost of a lead at a company not using
inbound marketing:!
$41
Average cost of a lead at a company using
inbound marketing:!
$36
#inbound
#2 WHERE DO
YOU START?!
#inbound
IDENTIFY YOUR BUYER PERSONA !
SUSAN ! ERIC!
#inbound
DETERMINE THEIR NEEDS!
“I need to
generate more
qualified leads.”!
“I need to increase
the reach of my
brand.”!
#inbound
CREATE BUSINESS OBJECTIVES
AROUND YOUR CUSTOMERS!
Help Susan generate more qualified leads. Write
content for her to help her learn more about what a
qualified lead looks like, and where to find them.!
!
Help Eric learn new and effective ways to increase his
branding. Write blog posts for him to teach him
branding best practices. !
#inbound
#3 HOW DO
YOU DO IT?!
#inbound
BUILD MARKETING ASSETS!
Blogs! Interactive!
Tools!
Photos &!
Infographics!
Videos &!
Podcasts!
Presentations!
& eBooks!
#inbound
CREATE A CONTENT ENGINE!
#inbound
STEP 1: START WRITING VALUABLE CONTENT!
#inbound
STEP 2: TURN WRITTEN CONTENT INTO WEBINARS!
#inbound
STEP 3: BLOG ABOUT YOUR CONTENT!
#inbound
STEP 4: PUT A CTA ON YOUR BLOG POSTS!
#inbound
STEP 5: ASK PEOPLE TO SHARE YOU CONTENT!
#inbound
STEP 6: SHARE YOUR CONTENT YOURSELF!
#inbound
#4 HOW CAN
YOU TRACK
AND MEASURE
THE ROI OF
INBOUND
MARKETING?!
#inbound
MEASUREMENT!
#inbound
TRACKING EACH CAMPAGIN!
#inbound
TRACKING EACH CAMPAGIN!
#inbound
TRACKING EACH CAMPAGIN!
#inbound
SERVICE LEVEL AGREEMENT!
Example:!
!
A marketing team agrees to generate a certain value of leads per month for the
sales team. Each lead has a dollar value. This way, the sales team knows exactly
how many leads to expect, and the marketing team can be held accountable in
order to help the business as a whole reach revenue goals. !
Agreement between two teams to help reach a common goal !
#inbound
THE MARKETING SLA!
Lead Type Lead Value
Webinar $.07
eBook $.05
Free Trial $.45
Demo Request $.95
Owner Ollie Leads!
(1-100 Employees)!
Lead Type Lead Value
Webinar $.35
eBook $.45
Free Trial $2.10
Demo Request $2.75
Marketing Mary Leads!
(100-2,000 Employees)!
* Data has been altered from actual
HubSpot data for the purposes of this
presentation!
#inbound
DAILY ACCOUNTABILITY FOR
MARKETING & SALES!
* Data has been altered from actual HubSpot data for the purposes of this presentation!
#inbound
DETERMINING YOUR COST PER
CUSTOMER!
1. Take all the costs from a set timeframe (say a month), including:!
!Advertising!
!Marketing materials!
!Sales reps!
!Overhead!
!
2. Determine how many customers were acquired in that month!
Example:!
!
1.  Total cost for the month of April = $100,000!
2.  Total customers acquired in April = 400!
3.  Cost per customer (CAC) = 100,000/400 = $250. !
Your cost per customer is $250 for April!
#inbound
COST PER CUSTOMER OF A COMPANY
W/ SLA VS. WITHOUT!
$291
$486
$0
$100
$200
$300
$400
$500
$600
W/SLA! W/O SLA!
#inbound
FINAL TAKE AWAYS!


Content Engine!
Track and Measure!
Optimize For !
Round 2!
#inbound
THANK !
YOU!!
#inbound
GET A FREE TRIAL OF HUBSPOT !
Offers.hubspot.com/free-trial!
#inbound
Get a FREE Guided Tour of Salesforce!
bit.ly/SFDCGuidedTour!
#inbound
Stay in
Touch!
#inbound!
https://twitter.com/salesforce!
@mvolpe! @davidbthomas!
https://twitter.com/HubSpot!
http://www.linkedin.com/company/hubspot!
http://www.linkedin.com/company/salesforce
https://www.facebook.com/hubspot!
https://www.facebook.com/salesforce!
Blogs.Salesforce.com !
Blog.hubspot.com!

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Secrets of Successful Inbound Marketing

Editor's Notes

  • #14: VOLPE - Doesn’t fit with the theme, remove??
  • #15: VOLPE - Doesn’t fit with the theme, remove??
  • #24: Once you know your goal, you can begin to create your content engine
  • #25: Landing pagesFormsLead generationContact capture
  • #26: Landing pagesFormsLead generationContact capture
  • #27: 43% of companies say they have acquried a customer from a company blog. 82% of companies who blog daily say they see a positive ROI in blogging, vs. 57% who blog monthly.
  • #28: Help covert people and move them down the funnel
  • #30: 74% of marketers say that Facebook is an important channel for lead generation. 52% of people say they have acquired a customer from FB, 43% from Linkedin and 36% from Twitter.
  • #39: From SOIM 2013
  • #40: From SOIM 2013
  • #41: Once you know your goal, you can begin to create your content engine
  • #45: Q&A for both Lauren and Karen