Serve customer thru facebook
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This document discusses using social media, particularly Facebook, to better serve customers and generate sales leads. It notes that 42% of customers use Facebook for customer service support already and that Facebook generates 24% of sales leads. The key points are to create a Facebook page with helpful customer information and tips, invite existing customers to follow the page, and regularly post useful updates in order to better educate and support customers, reduce call center volumes, and develop future tech-savvy customers.
Serve customer thru facebook
- 1. Serve Customer thru Facebook Srinivason - India
- 2. Being an organization, with Pan India Presence and merchandise a Life-Line Product in a dynamic market for a Highly demanding Customers :- It is necessary for us to stay in Touch with our “Customers” ● Facebook ● Twitter ● Skype ● Orkut
- 3. ● Let we meet the customer at their “Catchment Area “ ● Soci-Net is powerful “Catchment Place” where they talk, meet together, share their View, Refer his friends. ● Our Thought Process says ‘ if we educate our Customer, they will quickly learn and do rest of the things of their own” - This is certainly a “Customer Awareness Model”
- 4. About 42% of the Customer on Facebook to for Customer Service Support
- 5. Sales Lead Generated by SociNet Facebook Generate 24% of Sales
- 6. Modus Operandi ● Creating Facebook ID ● Our FB Page will have detailed information on our Pocket Internet Setting , Call Center Contact Numbers, TRAI Guidelines, Options much more. ● On daily basis, we will keep on posting Useful Links / Information's for the customer to find it as Tips for the day or Tit Bits. ● Initially we will invite Postpaid customers and based on the response we will get Prepaid Subs. ● Strict Administration will be deployed ( from
- 7. Advantages 1. Most Important : This will help us to reduce the “Calls Per Sub” to Call Center. ( 68% of the calls to Call Center are with GPRS / Data Support) 1. Daily we will post the Information's on Mobile / Health / Tech / etc, based on the response from the customer we will nurture the Knowledge Management 1. This program will help the Mobile Operator to Create & Groom a Future Tech Savvy Customer .