Social Responsibility And The Service Desk, Lisa Burt
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The document outlines Northumbrian Water's commitment to social responsibility, highlighting various community engagement initiatives and volunteer opportunities. It discusses the importance of developing both quick wins and long-term goals, and emphasizes the positive impact on team dynamics and service quality. Additionally, it encourages effective communication and stakeholder involvement in social responsibility efforts.
Social Responsibility And The Service Desk, Lisa Burt
- 1. SOCIAL RESPONSIBILITY AND THE SERVICE DESK Lisa Burt 9th October 2014 10/10/2014
- 2. CONTENTSCONTENTS 1 Introduction To Social Responsibility At Northumbrian Water 2 Identifying and implementing the quick wins 3 Developing the longer term goals 4 What is the impact? 5 Thank you - questions 2
- 4. • Our Vision Responsible business in the community • Investment in our communities • Participation in our communities • Educating our communities about their environment • Supporting healthy communities • Supporting developing communities through WaterAid 4 INTRODUCTION TO SOCIAL RESPONSIBILITY AT NWL
- 5. 5 INTRODUCTION TO SOCIAL RESPONSIBILITY AT NWL
- 6. • Just An Hour • Tap into - water for health • Cheque it our – employee sponsorship scheme • Payroll giving • Sponsorship • Education • Community Foundations • Partnership working • Charitable support • Castleview Academy • Supporting our communities 6 INTRODUCTION TO SOCIAL RESPONSIBILITY AT NWL
- 7. JUST AN HOUR Just an hour Volunteering
- 9. • Engage & involve your team members – What ideas do they have – What charities would they like to support – Get creative • Low cost – Dress down/dress up days – Bake sales – Tuck shops – competitions 9 IDENTIFYING & IMPLEMENTING THE QUICK WINS
- 11. • Does your organisation have a social responsibility strategy? • Develop a vision and strategy for Service Desk • Plan for bigger events to ensure service is not impacted • Know your costs, ensure these are budgeted for in budgets • Communicate with stakeholders and your communities • Market what you are doing – What you have done – What are the benefits – Quotes from those involved or benefited 11 DEVELOPING THE LONGER TERM GOALS
- 13. • Provides great opportunities for team work and collaboration • Improves morale • Improves service • Opportunities to develop new skills • Opportunity to talent spot . • Opportunity to raise profile of the service desk • Minimise potential for adverse impact 13 WHAT IS THE IMPACT?
- 14. THANK YOU
Editor's Notes
- #8: Participation in our communities