Shank, theresa disc

Shank, theresa disc

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  DISCOVER YOURSELF ANDOTHER’S BEHAVIORAL STYLE Presented by: Theresa Shank, Dean of Continuing Education Hagerstown Community College Presentation developed by : Paul Kostreski, HCC Adjunct Faculty Consulting TecKnowledgies
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  Adaptive Skills UsingDISC OBJECTIVES Objectives Reduce Reduce Stress Increase Increase Effectiveness PPT 2 CONSULTING TECKNOWLEDGIES
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  DIFFERENT STYLES “It issurely true that no two people are exactly the alike. It is equally true that in certain ways all people are the same.” E.J. Phares Consulting TecKnowledgies PPT 3
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  THREE THINGS ABOUTME What are three things you would tell people that are important for them to know about working with you? 1. 2. 3. PPT 4 Consulting TecKnowledgies
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  . . DISC BEHAVIORS MORE A S Assertiveness is the degree to S which you need to control E yourself, others and your R environment. T RESPONSIVENESS LESS MORE V E Responsiveness is the degree N to which you are willing to E display your emotions. S S LESS PPT5 Consulting TecKnowledgies
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  DISCOVERING DISC Faster Paced Active Questioning Accepting Goal/ People/ Task Relationships Thoughtful Slower Paced PPT 6 Consulting TecKnowledgies
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  DISC MODEL Extrovert Active Fast Paced D Assertive I Dynamic Influence/ Dominant Interactive Questioning Accepting Logic Focused People Focused Objective Empathizing Skeptical Receptive Challenging Agreeable C Introvert S Conscientiousness/ Thoughtful Steadiness Moderate Paced Compliant Calm Methodical Careful PPT 7 Consulting TecKnowledgies
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  Conscientiousness/Compliant Dominant/Dominance Cautious Tends to take charge Reserved Wants to make the rules May prefer to work solo Restless/lacks patience May grow impatient Decisive Dislikes change Loud Is competitive Steadiness/Steady Influence/Interactive Friendly Outgoing Appears easygoing Enthusiastic Tactful Persuasive Is sensitive to others needs Sense of Humor Demonstrates patience Casual Recruits others for project
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  HOW TO COMMUNICATEWITH A “D” • Stick to the facts • Watch for selective listening • Use the power of the written word • Ask for a solution to the problem • Set a goal and ask for results PPT 9 Consulting TecKnowledgies
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  HOW TO COMMUNICATEWITH AN “I” • Listen- they love to talk • Ask them to lunch • Check in frequently- follow up on details • Watch the time • Clarify what was decided • Allow creativity PPT 10 Consulting TecKnowledgies
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  HOW TO COMMUNICATEWITH A “S” • Chat • Ask for input • Keep lines open- they avoid confrontations • Pay attention- look for verbal and non-verbal clues • Ask for their support PPT 11 Consulting TecKnowledgies
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  HOW TO COMMUNICATEWITH A “C” • Don’t do lunch, meet one-on-one • Get right to business • Be precise • Focus on issues • Provide details and data PPT 12 Consulting TecKnowledgies
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  EXERCISE In small groups: • Discuss your behavioral style and how different styles relate to each other
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  EXERCISE Action plan fordifferent styles
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  IMPLEMENTATION PLAN How willuse today’s information? PPT 13 Consulting TecKnowledgies
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  DISC FORMATS • DISCPreview: Ten word groups for profile, good for Lunch-n-Learns, 60 to 90 minute learning sessions. • DISC Classic Paper Versions: Used for 4 to 8 hour classes. Takes up to 2 hours to complete in a class. • DISC Online: Easiest to use, takes 15 to 20 minutes to complete before learning session, excellent documentation, can be viewed before learning session or given out at session. • DISC assessments: Available in Leaders, Management, Sales and Team View versions. PPT 14
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  QUESTIONS OR NEEDINFORMATION Theresa Shank Hagerstown Community College 240-500-2476 [email protected] PPT 15 Consulting TecKnowledgies