SharePoint Portal Ux
- 1. SharePoint Portal UX Maturity Model Classifying your Experience [email protected] | 855.587.9900 | www.northridge.com www.northridge.com | Proprietary & Confidential
- 2. Agenda Introductions and Overview About Northridge User Experience and SharePoint Classifying Your SharePoint Portal Maturity Classifying Your Experience Case Study Examples Q&A www.northridge.com | Proprietary & Confidential 2
- 3. Who is Northridge? Northridge is a nationally-recognized leader in delivering collaboration solutions to mid-market and enterprise clients throughout North America. By combining vast expertise in the areas of business consulting, user experience, and collaboration technology, Northridge delivers comprehensive collaboration solutions for the Enterprise and Internet that are highly functional, beautifully creative, and aligned with our clients' strategic business initiatives. We have a Strong Foundation and we experience Continued Growth • 10+ years in business, 100+ full-time consultants serving clients across North America We own and operate a Global Development Center in Argentina • Extends our ability to deliver high-quality, cost effective services and solutions We are a Microsoft Gold Certified & Managed Partner • Less than 1% of all Microsoft Gold Certified Partners are Managed Partners www.northridge.com | Proprietary & Confidential 3
- 4. Our SharePoint Capabilities Northridge has deep capabilities in the following areas which are leveraged when planning and delivering solutions with our clients through our True North Methodology™. Strategy & Planning Managed Services User Experience Launch Management & Training Application Development Infrastructure Optimization Implementation & Governance Quality Assurance & Testing www.northridge.com | Proprietary & Confidential 4
- 5. Representative Clients www.northridge.com | Proprietary & Confidential 5
- 6. User Experience and SharePoint www.northridge.com | Proprietary & Confidential 6
- 7. What is SharePoint The Collaboration Platform for the Enterprise and Internet SITES Websites & Portals COMPOSITES • Intranet, Extranet, & Internet Sites Business Applications • Collaboration & Productivity Solutions • Program & Project • On-premise, Cloud-based, & Hybrid Models Management • Cross Browser, Offline, Mobile, MS Office Integration • Custom Business Application Development • Read / Write Integration w/ Line of Business (LOB) data • Visual Studio Support COMMUNITIES • Data Exposed Through Web Social Networking Services & APIs • Communities, My Sites, Blogs & Wikis • Tagging, Tag Clouds, Ratings, Activity Feeds, Social Bookmarking • Profiles & Expertise INSIGHTS • Organizational Browsers Business Insight & Analysis • Dashboards & Scorecards • BI Reports • Incorporation of LOB Data from CONTENT Data Warehouse • Web Analytics Web & Enterprise Content • PowerPoint, Excel Services, • Web Content Management SEARCH Visio Services • Enterprise Document, Records, Enterprise Search Audio/Video Management • Search Structured & Unstructured Content • Workflows & Routing, Metadata Taxonomies and Folksonomies • Search Content w/in SharePoint, File Shares, Websites, Email Folders, Databases, • Document Imaging & Capture LOB Systems (FAST Search) • Social Relevance & Phonetic Search www.northridge.com | Proprietary & Confidential 7
- 8. What is User Experience Lexical Definition User Experience (UX) is about how a person feels about using a system. It highlights the experiential, affective, meaningful and valuable aspects of human-computer interaction and product ownership, but it also includes a person’s perceptions of the practical aspects such as utility, ease of use and efficiency of the system. User experience is subjective in nature, because it is about an individual’s feelings and thoughts about the system. User experience is dynamic, because it changes over time as the circumstances change. www.northridge.com | Proprietary & Confidential 8
- 9. Defining UX Designing for Usability Users Visual Information Interactive Design Design Design www.northridge.com | Proprietary & Confidential 9
- 10. Defining UX Visual Design Users Visual Information Interactive Design Design Design • Branding • Creative Design • Content Presentation www.northridge.com | Proprietary & Confidential 10
- 11. Defining UX Information Design Users Visual Information Interactive Design Design Design • Branding • Taxonomy • Creative Design • Content Relationships • Content • Search Presentation • Content Aggregation and Rollup • Page Layout and Flow www.northridge.com | Proprietary & Confidential 11
- 12. Defining UX Interactive Design Users Visual Information Interactive Design Design Design • Branding • Content Relationships • Navigation (menus) • Creative Design • Taxonomy • Video & Rich Media • Content • Search • Ratings, Tagging & Presentation • Content Aggregation and Comments (Social) Rollup • Advertisements • Page Layout and Flow • Calls to Action • Messaging • Access & Authentication • Personalization www.northridge.com | Proprietary & Confidential • Customization 12
- 13. Why UX and SharePoint? An Investment in UX is an Investment in SharePoint Increase User Adoption Empower Improve Employees Productivity Brand Drive User Reinforcement Behavior Delight Your End Users www.northridge.com | Proprietary & Confidential 13
- 14. Poll One How would you classify your “behind-the-firewall” implementation of SharePoint? A. Just another software application that I use daily 1% B. An Intranet 8% C. A portal 13% D. A sophisticated File Share 13% E. Some of the above 38% F. All of the above 23% www.northridge.com | Proprietary & Confidential 14
- 15. Classifying Portal Maturity www.northridge.com | Proprietary & Confidential 15
- 16. What is a Portal? “Today's portals are not just about access; the best ones provide true integration of enterprise information, resources, and tools in a unified user experience. The portal is a dashboard that offers all the enterprise information and applications that employees need to do their jobs.” - Jakob Nielsen's Alertbox, July 18, 2011 www.northridge.com | Proprietary & Confidential 16
- 17. Classifying Your SharePoint Portal Maturity Classification of SharePoint in Your Organization Portal Intranet/Extranet Application Collaboration Site(s) Use of SharePoint in Your Organization Collaboration, Document Business Process Corporate Communications, Management, Social Automation, Reporting, Personalized and Targeted Computing Department Sites Content, Enterprise Search, Enterprise Dashboards www.northridge.com | Proprietary & Confidential 17
- 18. Classifying Your SharePoint Portal Experience www.northridge.com | Proprietary & Confidential 18
- 19. SharePoint UX Maturity Model Factor of Configuration and Customization Quality of User Experience High Medium Medium-Low Configuration and Customization (Effort) Light Involved Heavy www.northridge.com | Proprietary & Confidential 19
- 20. SharePoint Portal UX Maturity Model Marrying UX Maturity with SharePoint Portal Maturity We Can Classify Your UX Needs Based on Your Classification of SharePoint Enterprise High Portal Intranet Medium Collaboration Site Medium-Low UX Should Mature as Your Classification of SharePoint Matures Light Involved Heavy Collaboration, Document Business Process Corporate Communications, Management, Social Automation, Reporting, Personalized and Targeted Computing Department Sites Content, Enterprise Search, Enterprise Dashboards www.northridge.com | Proprietary & Confidential 20
- 21. Classifying Your SharePoint Experience The Optimal Balance of Configuration and Customization Enterprise High Portal Intranet Medium Sophisticated Collaboration Site Medium-Low Advanced Basic Light Involved Heavy Collaboration, Document Business Process Corporate Communications, Management, Social Automation, Reporting, Personalized and Targeted Computing Department Sites Content, Enterprise Search, Enterprise Dashboards www.northridge.com | Proprietary & Confidential 21
- 22. Classifications of SharePoint Portal UX Basic Advanced Sophisticated • Branding • Integration of Custom • Sophisticated Creative • Creative Design Developed Web Parts Design and Branding • Content • More Sophisticated • Publishing Presentation Taxonomy • Content Aggregation • Elementary IA • Higher Level of and Rollup • Site Templates Customized/Configured • Content Management • Initial Taxonomy Information Architecture • Advanced IA • Advanced Site Templates • Advanced Page Layouts • Page Layouts • Calls-to-Action • Custom Site Directories • Custom Navigation and Mega-Menus www.northridge.com | Proprietary & Confidential 22
- 23. Examples Basic UX Established Brand Navigation Consistency Visual Cues Consistent Team Member Web Part Prioritized Task List www.northridge.com | Proprietary & Confidential 23
- 24. Examples Basic UX www.northridge.com | Proprietary & Confidential 24
- 25. Examples Basic UX www.northridge.com | Proprietary & Confidential 25
- 26. Examples Advanced UX Search Navigation Breadcrumb Link List Employee Spotlight Calls-to-action Views into Document Library News List www.northridge.com | Proprietary & Confidential 26
- 27. Examples Personalized Customer Logo Sophisticated Portal UX Displays the latest news from the Public Website (also on SharePoint) Customer Logo Silverlight components that integrate with LOB Application to display customer specific data. Ryan, Jim Alfredo, can you check on my Shipment coming in from Dubai? Alfredo Santos/US-CORP-IT Sure… It looks like it will clear customs today. Integrated Lync Server chat with real-time presence indication. Personalized RSS News feeds based on the User’s “Industry”. Secure access to customer specific documents. Personalized Events feeds based on the User’s “Industry”. www.northridge.com | Proprietary & Confidential 27
- 28. Examples Sophisticated Portal UX www.northridge.com | Proprietary & Confidential 28
- 29. Branding News Carousel Custom Employee Directory and Search Advertisement and Call to Action Personalized Content Social Content www.northridge.com | Proprietary & Confidential 29
- 30. Poll Two What topics would you like to see discussed in a future webinar? A. SharePoint Information Design & Information Architecture Best Practices 38% B. Personalization Capabilities of the SharePoint platform 17% C. Enterprise Social Capabilities of the SharePoint platform 7% D. Dashboard & Reporting (BI) Capabilities of the SharePoint platform 24% E. Leveraging SharePoint as a platform for your Public Website 10% F. SharePoint ECM & Records Management Best Practices 1% www.northridge.com | Proprietary & Confidential 30
- 31. Contact Information: www.northridge.com [email protected] 855.587.9900 www.northridge.com | Proprietary & Confidential 31