Sheela_Resume

Sheela_Resume

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  M.K.Sheela Mobile No: 9791122408 E-Mail:[email protected] Seeking assignments in PROJECT MANAGEMENT & INFRASTRUCTURE LEAD with a growth oriented organization Location preference: Chennai SUMMARY: To seek a position to utilize my skills and abilities that offers professional growth while being resourceful, innovative, and flexible. To work in a professional atmosphere that enables to cope up with the emerging as well as the latest technologies and scope for widening spectrum of the knowledge and to establish as a technically proficient one. I am seeking a position where I can develop and excel while giving my best to an employer. OVERVIEW: • Functionally and technically professional with 9 years of experience in the areas of IT Infrastructure operations in Asset Management, Team leader. • Associated with Dell International services, Chennai. • Proficient in managing day to day IT infrastructure operations and resources to fulfill the business requirements. • Adroit in performing Asset management role, along with procurements based on the projects. • Adroit in providing effective efficient resolution to customer queries related to services and improving relationships with customer by anticipating customer current and future requirements thereby ensuring a positive customer experience. • Excellent communication and interpersonal skills with abilities in resolving asset related issues. SKILL HIGHLIGHTS • Asset Management • Service delivery Executive • Administrative Assistant WORK EXPERIENCE Asset management Team Leader in Dell International, Chennai. Mar 2012- Till Date • Handling entire Asset Management for GE Project. • Regions supported ASPAC & APJ. • Monitoring web based Requests in Service Now tool. • Generating asset related reports in service now tool. • Handling Procurement process for GE Project. • Maintaining entire Hardware asset details across region of (GE). • Maintaining asset database. • Tracking the entire details and maintaining the reports. • Handling Issue Trackers • Ensuring in achievement of response & resolution SLA. • Handling escalated vendor issue and resolving any conflicts. • QC – Analyzing and delivering the quality PO’s to vendor
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  Administrative Assistant, NetSense Solutions – Chennai Jan 2011 to Feb 2012 • Interacting with All Net Sense Clients • Taking care of All Assets including Software Assets. • Asset Reconciliation • Sending Monthly Reports on Configuration Details • Conducting Monthly Asset Audits and reporting Variations • Notifying the Contract Expiries • Updating All assets in the Asset Tool periodically Service Delivery Executive , Wipro InfoTech – Chennai Jul 2010 to Dec 2010 • Roles Played in SDE: Interacting with all the customer site managers to get the reports. • Driving SLA matrix in all customer InfoTech sites. • Driving Pending call reports in daily basis. • Maintaining documents of all service delivery transactions. • Projection mails sent to the customer. • Getting appreciations in a consolidated format. • Driving CSAT survey parameters in all sites. • Preparing dashboards in monthly basis on SLA achieved Transactional survey, Productivity, & Call Violations. • Driving deliverable wise feedback (Signed by customer on a scale of 7). • Driving spot award nominations, Training Nominations in monthly basis. • KM contribution uploaded in a Wipro KM portal. • Team Meetings with MOM updates. • Sharing the customer review MOM dashboard with updates to the customer weekly thrice. • Driving MIT action tracker reports. • Closing all the points given in the MOM). • Monthly SD parameters collected and presentation prepared (continual Improvement PPT). • Preparing dashboards in Attendance (All InfoTech Managers), IAS report (Hardware calls), & Pending calls. • Driving PM wise Attrition Reports in Weekly Basis. Team Leader in ESIC Project, Wipro InfoTech – Chennai Jan 2010 to June 2010 • Roles Played in ESIC Project: As a team leader managing totally 90 resources for both Coimbatore and Salem Region. • Handling all the Repots, followed for this Project. • Managing Asset Details for both Coimbatore and Salem SRO. • Coordinating with the customers and getting all the details related to this project. • Project Details ESIC Project: Client: Employers State Insurance Corporation Environment: Coimbatore & Salem SRO. Engineer Asset Management, Wipro InfoTech - Chennai Nov 2007 to Dec 2009 • Roles Played in SW Asset Management (SAM): Handling the entire Media Management of Microsoft, IBM & Oracle across Wipro Technologies. • Handling all Microsoft technical calls across Wipro Technologies Downloading the Software's from MSDN and Microsoft Volume Licensed Site. • Handling the MSDN Intranet Portal across Wipro Technologies. • Handling Chargeback data for Microsoft Software's. • Handling Software Compliance. • Handling Software Request with Licensed Verification.
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  • Downloading freesoftware's and provided to users for limited period. • Handled CAL software's Past Role and Project Details: Software Engineer - LMW Roles Played: Vehicle Management System HRMS - Payroll Systems Project Details Vehicle Management System: Client: Lakshmi Machine Works Limited. • Coimbatore. • Environment: SQL, PL/SQL, Forms 6i & Reports 6i. Software Engineer – Trainee – Oracle base, LMW - Coimbatore Jul 2006 to Jul 2007 • Vehicle Management System • HRMS – Payroll Systems _______________________________ EDUCATIONAL_________________________________________ • MBA, HR in Bharathiyar University 2012 • B.Sc., Computer Science in Pioneer College of Arts & Science , Coimbatore 2004 PERSONAL DETAILS • Date of Birth : 15-Feb-1982. • Address : No.113/114, Senthil Nagar 14th Cross street, Kolathur, chennai-600099. • Language : English, Tamil I hereby declare that all the statements furnished in this format are true to the best of my knowledge. • Date : 25-Mar-2016 Yours Sincerely, • Place : Chennai Sheela.M.K