Shift Happens: how to share knowledge in a network centric world

Shift Happens: how to share knowledge in a network centric world

• 1.
  Facilitating Knowledge Transferand Retention in the Modern Workplace The Sebel, Melbourne 18 February 2008 Chris Fletcher—Director, Knowledge Management Asia Pacific region Deloitte Consulting Shift Happens: how to share knowledge in a network centric world Source: Flickr: checco
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  The World isFlat! Globalisation 1.0: circa 1492 - 1800 Globalisation 2.0: circa 1800 - 2000 Globalisation 3.0: circa 2000 to today
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  Drivers of aNetworked World Web 2.0 Societal / Social Change Network Centric World Participation Culture Economics of Change
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  Evolving: Web 2.0Flickr: maruisv Blogs: Personal / Corporate Tagging: Social Bookmarking Photo sharing Wiki RSS Web Video / Video blogging Mash-ups Widgets Social Networking Skype / IM Social Media Second Life
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  The rise ofthe participation culture Me! Me! Me! Me! Flickr: Robin Tremblay Flickr: Milapsinh Jadeja Flickr: Layne Crane Flickr: Sophiandy Flickr: Hasan E Beton US
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  The Economics ofChange
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  Social Change Awarenessof climate change Media generated debate on issues in society A move back to community roots Empowering the individual to lead change in the community Corporate Social Responsibility as a strategy, not a cost
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  “ The newcurrency won’t be intellectual capital. It will be social capital – the collective value of whom we know and what we’ll do for each other.” — James Kouzes, co-author of The Leadership Challenge ……… the new face of Knowledge
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  The impact ofSocial Capital on Knowledge A change in the KM model……… Content and Collection Older thinking Context and Connection Newer thinking
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  The future ofKnowledge in a Networked World Networked World Context and Connection Collaboration
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  So what isup with collaboration? Network Analysis Making sense of complex problems Reputation Capital Virtual AND Physical
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  Organisational Network AnalysisSource: The Hidden Power of Social Networks – Rob Cross / Andrew Parker
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  Organisational Network AnalysisDirector Manager Snr Manager Snr Exec Analyst Consultant Deputy Mgr Level
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  Reputation capital
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  Making sense ofcomplex problems how do we make sense of the world so we can act in it? we know more than we can say, and say more than we can write down first fit pattern recognition cognitive bias contextual relevance distributed cognition “ Context is the most important word in management, and the most neglected”
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  Virtual and physicalinteraction to get, one must give without reserve multiple identities generational divide water coolers balance conflict
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  Rethinking Collaboration inthe 21 st Century
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  Changing focus –a networked world is here
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  The value isnot in the delivery of knowledge, but in the alchemy of knowledge, in the ability to connect thoughts that weren't previously connected
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  A member firmof Deloitte Touche Tohmatsu