What 
is 
?
It is a plan of actions designed to achieve a long-term 
or overall aim of an organization. 
 Kurkure’s strategy was not only advertising. 
 Consumer’s trial. 
 Kurkure’s first launch market was Chandigarh, where 
the sales team launched an orange parade. All the 
three-wheelers carrying the product were painted 
orange. Almost the entire sales team had assembled in 
Chandigarh to ensure 100 per cent coverage of outlets 
in 10 days!!! 
 Its success led to it being repeated in other regions 
too.
• A strategy should be :- 
• Unified :- Ties all enterprise together. 
• Comprehensive :- Covers all major aspects of 
enterprise. 
• Integrated :- All parts of the plan are 
compatible with each other and fit together.
SHRM
7 STEPS OF STRATEGIC PLANNING 
Define the 
current 
business 
Perform 
external 
and 
internal 
audits 
Formulate 
a new 
direction 
Translate a 
mission into a 
strategic goals 
Formulate 
strategies to 
achieve the 
strategic goals 
Implement 
strategies 
Evaluate the 
performance 
Strategic 
Planning 
Strategic 
Execution 
Strategic 
Evaluation
• A strategic plan is the company s plan for how it will match its internal 
strengths and weaknesses with external opportunities and threats in order 
to maintain a competitive advantage. The essence of strategic planning is 
to ask, Where are we now as a business where do we want to be, and how 
should we get there? 
• Strategic management is the process of identifying and executing the 
organization s strategic plan, by matching the company s capabilities with 
the demands of its environment.
Generic Types of Strategy
Corporate-level Strategy 
“What business should we be in?” 
 Concentration (Single Business) 
 Diversification 
 Vertical Integration 
 Geographic Expansion 
 Consolidation
Competitive Strategy 
“How will we compete ?” 
 Cost Leadership 
 Differentiation 
 Focuser
Functional Strategy 
 Functional strategies identify the broad 
guidelines that each 
department will follow in order to help the 
business accomplish its competitive goals. 
 Each department’s functional strategy should 
make sense in terms of the business/ 
competitive strategy.
HR 
as a 
Competitive 
Advantage
• A competitive advantage enables a company to differentiate 
its product or service from those of its competitors. 
• For GE, the workers skills and dedication are competitive 
advantages; they produce the quality and productivity that 
make GE an aerospace leader. 
• Apple’s reputation for innovation reflects its competitive 
advantage in creative and brilliant engineers. Thus, the best 
competitive advantage is often human capital knowledgeable, 
skilled, engaged employees working hard and with self-discipline.
SHRM
SHRM
“You may not realize it when you’re managing, but 
your company’s strategic plan is giving much of 
what you do.”
SHRM
STRATEGIC HUMAN RESOURSCE MANAGEMENT 
Policies Practices 
Employee Competencies Behavior of Employees 
Mold according to 
the origination's 
objectives.
In SHRM the policies are related to :- 
• What sorts of people you hire? 
• What you train them to do? 
• How you appraise and reward 
them?
How HRM can be 
supportive to the 
firm’s strategic 
planning ?
Company Strategy HR Strategy 
Company’s 
Competitive 
Environment 
Company’s Strategic 
Situation 
Company’s 
Internal 
Environment 
Company’s Strategic Plan 
 Should we expand Geographically? 
 Cut cost ? 
 Diversify? 
Company s HR (and other functional) 
strategies 
What are the basic policies 
HR will pursue to ensure that the recruiting, 
selecting, training, appraising, and 
compensation systems support the 
company s strategic plan? 
Organizational 
Performance
How can we achieve cost 
leadership through 
SHRM ?
LOW-COST LEADER
Aim:- 
• To deliver convenient services on it’s route. 
• Limited passenger services (such as meals). 
• Short-Haul 
• Point-to-Point service between mostly mid-size 
cities. 
• High aircraft utilization. 
• Lean highly productive ground crews.
ACTIONS THEY NEED TO TAKE 
• Southwest s ground crew department must 
get fast 15-minute turnarounds at the gate. 
• Its purchasing and marketing departments 
shun frills like meals and premium classes of 
service.
Practices 
• High Compensation 
• Flexible Union Contracts 
• Employee Stock Ownership 
High Pay Highly Productive Ground Crews Frequent Departures Low Cost
The first company of the group, TVS & Sons, set up in 1911, has a strike-free record. 
 Treat employees like family. 
 Put employees' interests ahead of the company's. 
 Constantly communicate with employees to build trust. 
 Always honor assurances given to employees. 
 Involve employees while taking major decisions. 
 Empower employees at work. 
 Condone errors of judgment but punish dishonesty. 
 Extend relationships with employees beyond work. 
 Adopt an open-door policy. 
 Do not pressure employees to engage in unethical acts.
Examples of the Company’s Strong 
HR Department 
• Global Financial Crisis of 2008, the management at TVS & Sons sought to 
temporarily reduce workers' wages, but left it to them to decide how much they 
would forgo. Far from protesting, employees agreed; while the management had 
expected a 5 per cent reduction proposal, the employees sprang a surprise by 
suggesting a 15 per cent cut. "The company has always stood by us. We saw this 
as an opportunity to help it tide over a temporary crisis," says S Ramasamy, 
manager, IT Systems, TVS & Sons. 
• "I make it a point to directly interact with workers across all our factories at least 
three times a year. A frank interaction helps build enormous trust," says Suresh 
Krishna, Chairman and Managing Director at Sundram Fasteners. 
• It started a provident fund scheme in the early 1940s, before it became mandatory 
for private companies, after the Provident Fund Act was passed in 1952.
SHRM TOOLS 
• STRATEGY MAP 
• THE HR SCORECARD 
• DIGITAL DASHBOARDS
STRATEGY MAP 
• How each department’s performance 
contributes to achieving the company s overall 
strategic goals? 
• The strategy map helps each department 
(including HR) visualize what it needs to do to 
support organization's strategy. 
• Managers can access their companies strategy 
maps while on the go.
DIGITAL DASHBOARD
• A digital dashboard presents the manager 
with desktop graphs and charts, showing a 
computerized picture of how he company is 
doing on all the metrics from the HR Scorecard 
process. 
• Manager’s dashboard might display real-time 
trends for various strategy map activities.
HR SCORECARD 
 It refers to a process for assigning financial and nonfinancial goals or metrics 
to the human resource management related chain of activities required for achieving 
the company’s strategic aims. 
 The computerized scorecard process helps the manager quantify the relationships 
between:- 
HR activities 
Resulting employee behaviors 
Resulting firm-wide strategic outcomes and performance
HUMAN RESOURCE METRICS 
• Benchmarking in Action 
• Strategy and Strategy-Based Metrics 
• Data Mining 
• HR Audits
Significance 
• Only provides one way to look at how your company’s human resource 
management system is performing. 
• Employers increasingly use workforce analytics (or talent analytics ) 
software applications to analyze their human resources data and to draw 
conclusions from it. 
• The logical solution is to assess recruitment effectiveness, using measures 
or metrics. Metrics here might include quality of new hires and which 
recruitment sources produce the most new hires. 
• In conducting the HR audit, managers often benchmark compare their 
results to those of comparable companies.
HIGH PERFORMANCE HUMAN 
RESOURCE POLICIES AND 
PRACTICES
• Human Resource Metrics 
• Hire based on validated selection tests 
• Aspire to help workers to manage themselves. 
• Measurable Differences
THANK 
YOU 


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SHRM

  • 2. It is a plan of actions designed to achieve a long-term or overall aim of an organization.  Kurkure’s strategy was not only advertising.  Consumer’s trial.  Kurkure’s first launch market was Chandigarh, where the sales team launched an orange parade. All the three-wheelers carrying the product were painted orange. Almost the entire sales team had assembled in Chandigarh to ensure 100 per cent coverage of outlets in 10 days!!!  Its success led to it being repeated in other regions too.
  • 3. • A strategy should be :- • Unified :- Ties all enterprise together. • Comprehensive :- Covers all major aspects of enterprise. • Integrated :- All parts of the plan are compatible with each other and fit together.
  • 5. 7 STEPS OF STRATEGIC PLANNING Define the current business Perform external and internal audits Formulate a new direction Translate a mission into a strategic goals Formulate strategies to achieve the strategic goals Implement strategies Evaluate the performance Strategic Planning Strategic Execution Strategic Evaluation
  • 6. • A strategic plan is the company s plan for how it will match its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage. The essence of strategic planning is to ask, Where are we now as a business where do we want to be, and how should we get there? • Strategic management is the process of identifying and executing the organization s strategic plan, by matching the company s capabilities with the demands of its environment.
  • 7. Generic Types of Strategy
  • 8. Corporate-level Strategy “What business should we be in?”  Concentration (Single Business)  Diversification  Vertical Integration  Geographic Expansion  Consolidation
  • 9. Competitive Strategy “How will we compete ?”  Cost Leadership  Differentiation  Focuser
  • 10. Functional Strategy  Functional strategies identify the broad guidelines that each department will follow in order to help the business accomplish its competitive goals.  Each department’s functional strategy should make sense in terms of the business/ competitive strategy.
  • 11. HR as a Competitive Advantage
  • 12. • A competitive advantage enables a company to differentiate its product or service from those of its competitors. • For GE, the workers skills and dedication are competitive advantages; they produce the quality and productivity that make GE an aerospace leader. • Apple’s reputation for innovation reflects its competitive advantage in creative and brilliant engineers. Thus, the best competitive advantage is often human capital knowledgeable, skilled, engaged employees working hard and with self-discipline.
  • 15. “You may not realize it when you’re managing, but your company’s strategic plan is giving much of what you do.”
  • 17. STRATEGIC HUMAN RESOURSCE MANAGEMENT Policies Practices Employee Competencies Behavior of Employees Mold according to the origination's objectives.
  • 18. In SHRM the policies are related to :- • What sorts of people you hire? • What you train them to do? • How you appraise and reward them?
  • 19. How HRM can be supportive to the firm’s strategic planning ?
  • 20. Company Strategy HR Strategy Company’s Competitive Environment Company’s Strategic Situation Company’s Internal Environment Company’s Strategic Plan  Should we expand Geographically?  Cut cost ?  Diversify? Company s HR (and other functional) strategies What are the basic policies HR will pursue to ensure that the recruiting, selecting, training, appraising, and compensation systems support the company s strategic plan? Organizational Performance
  • 21. How can we achieve cost leadership through SHRM ?
  • 23. Aim:- • To deliver convenient services on it’s route. • Limited passenger services (such as meals). • Short-Haul • Point-to-Point service between mostly mid-size cities. • High aircraft utilization. • Lean highly productive ground crews.
  • 24. ACTIONS THEY NEED TO TAKE • Southwest s ground crew department must get fast 15-minute turnarounds at the gate. • Its purchasing and marketing departments shun frills like meals and premium classes of service.
  • 25. Practices • High Compensation • Flexible Union Contracts • Employee Stock Ownership High Pay Highly Productive Ground Crews Frequent Departures Low Cost
  • 26. The first company of the group, TVS & Sons, set up in 1911, has a strike-free record.  Treat employees like family.  Put employees' interests ahead of the company's.  Constantly communicate with employees to build trust.  Always honor assurances given to employees.  Involve employees while taking major decisions.  Empower employees at work.  Condone errors of judgment but punish dishonesty.  Extend relationships with employees beyond work.  Adopt an open-door policy.  Do not pressure employees to engage in unethical acts.
  • 27. Examples of the Company’s Strong HR Department • Global Financial Crisis of 2008, the management at TVS & Sons sought to temporarily reduce workers' wages, but left it to them to decide how much they would forgo. Far from protesting, employees agreed; while the management had expected a 5 per cent reduction proposal, the employees sprang a surprise by suggesting a 15 per cent cut. "The company has always stood by us. We saw this as an opportunity to help it tide over a temporary crisis," says S Ramasamy, manager, IT Systems, TVS & Sons. • "I make it a point to directly interact with workers across all our factories at least three times a year. A frank interaction helps build enormous trust," says Suresh Krishna, Chairman and Managing Director at Sundram Fasteners. • It started a provident fund scheme in the early 1940s, before it became mandatory for private companies, after the Provident Fund Act was passed in 1952.
  • 28. SHRM TOOLS • STRATEGY MAP • THE HR SCORECARD • DIGITAL DASHBOARDS
  • 29. STRATEGY MAP • How each department’s performance contributes to achieving the company s overall strategic goals? • The strategy map helps each department (including HR) visualize what it needs to do to support organization's strategy. • Managers can access their companies strategy maps while on the go.
  • 31. • A digital dashboard presents the manager with desktop graphs and charts, showing a computerized picture of how he company is doing on all the metrics from the HR Scorecard process. • Manager’s dashboard might display real-time trends for various strategy map activities.
  • 32. HR SCORECARD  It refers to a process for assigning financial and nonfinancial goals or metrics to the human resource management related chain of activities required for achieving the company’s strategic aims.  The computerized scorecard process helps the manager quantify the relationships between:- HR activities Resulting employee behaviors Resulting firm-wide strategic outcomes and performance
  • 33. HUMAN RESOURCE METRICS • Benchmarking in Action • Strategy and Strategy-Based Metrics • Data Mining • HR Audits
  • 34. Significance • Only provides one way to look at how your company’s human resource management system is performing. • Employers increasingly use workforce analytics (or talent analytics ) software applications to analyze their human resources data and to draw conclusions from it. • The logical solution is to assess recruitment effectiveness, using measures or metrics. Metrics here might include quality of new hires and which recruitment sources produce the most new hires. • In conducting the HR audit, managers often benchmark compare their results to those of comparable companies.
  • 35. HIGH PERFORMANCE HUMAN RESOURCE POLICIES AND PRACTICES
  • 36. • Human Resource Metrics • Hire based on validated selection tests • Aspire to help workers to manage themselves. • Measurable Differences