Six sigma mumbai dabbawals

Six sigma mumbai dabbawals

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  Six Sigma atMumbai Dabbawala Presented By: Panpatte Suraj (17FPBM)
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  Introduction A Dabbawala isa person in the Indian City of Mumbai whose job is to carry and deliver freshly made food from home in lunch boxes to office workers. They are also known as Tiffin-wallas. The dabbawala originated when India was under British rule. They used to served food prepared by British people. Now a days Indian businessmen are the main customer for the dabbawalas, and the service often includes cooking as well as delivery. Why would you want dabbawala to carry your tiffin? 2
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  For the efficiencyof their supply chain it has been claimed that this virtually achieves a Six-Sigma performance rating(i.e. 99.99999%) of deliveries are made without error. Though the work sounds simple, it is actually a highly specialized trade that is over a century old and which has become integral to Mumbai’s culture. NMTBSA History: Started in 1880. Charitable trust: Registered in 1956. Average literacy rate: 8th grade schooling. Total area coverage: 60 kms. Employee strength: 5000+ persons Nos. of tiffin's: 2,00,000 tiffin boxes i.e. 4,00,000 transactions per day. Time taken: 3 hrs. 3
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  ⊸ 1. Noalcohol drinking during business hour ⊸ 2. Wearing white cap during business hour also known as Gandhi cap. ⊸ 3. Carrying identity card 4 Approach-Discipline
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  LOGISTICS AND CODING ⊸By using their own logics methods they deliver lacs of tiffins boxes through many dabba wallas hand. ⊸ Logistics is happening 24 hrs. day, 7 day a week and 52 weeks a year. ⊸ Logistical competency is achieved by coordinating the followings:  NETWORK DESIGN  INFORMATION  TRANSPORTATION  INVENTORY  WARE HOUSING 5
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  Conclusion 1. Managing morethan 5000 dabbawalas daily. 2. Six Sigma service provide 100% satisfaction level. 3. Work is Worship 4. Serving people is serving GOD. 5. Time is Money. 6. Unity is Power. 7. Logistics and coding.
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  Thank You 11