Slate Innovation Summit 2013 - Standardization

Slate Innovation Summit 2013 - Standardization

• 1.
  Slate Innovation Summit June6, 2013
• 2.
  About Us • Approximately13,000 applications received for two admissions cycles (Spring and Fall) • M.A., Ph.D., and non-degree applicants • Accepting online applications since 2000 • Using online review since 2008 • Technolutions client since 2012 • 2012-2013 season was our first with SLATE – First cycle will conclude at the end of June
• 3.
  About Me David Corbino [email protected] Managerof Information Technology Responsible for Information Technology needs of the Graduate School, working closely with the information processes of Admissions, Financial Aid, and addressing other school information and technological needs. B.S., Information Technology – 2003 M.S., Management of Technology – 2011 M.S., Information, Knowledge and Strategy – 2013 SLATE implementation technical lead and co-project manager with Admissions.
• 4.
  Standardization Steps • Envisioningthe new platform • Surveying and collecting departmental workflow and needs • Designing a universal system • Selling the new system • Supporting the new system • Tweaking and improving
• 5.
  Envisioning • Over adecade of online application experience • Approximately 5 years of online review process • Conversations with departmental administrators • Conversations with Graduate School staff • Support from upper management
• 6.
  Surveying Workflow • Surveywas distributed online to departments • Questions included: 1. Briefly describe your review process. 2. Briefly describe your rating process. 3. Top three requirements for the admissions cycle. 4. Worst three issues in the previous cycle.
• 7.
  Designing Workflow • Whiteboardthe process • Use tools like Visio for distribution • Mimic paper process as closely as possible • Eliminate waste or additional workflow that causes bottlenecks • Streamline process for efficiency • Use survey to determine critical points for most departments
• 8.
  Selling the System •Outreach was key for buy-in • User groups • Newsletters • Departmental administrator meetings • Support from upper management
• 9.
  Supporting the System •Video training available internally online – Training mimics concept of SLATE TV • Universal email address for support • All SLATE issues routed through Admissions prior to reaching Technolutions • In the future, will be moving towards an incident-tracking and knowledge-base system
• 10.
  Tweaking and Improving •New surveys issued each season • Determine issues with greatest frequency during the year to tackle • Wish list requests to Technolutions • Continued outreach – Work with faculty directly – Work with departmental administrators
• 11.
  Thank you.