E-Commerce
SIM5211
Assignment 1




               1
SIM5211




GROUP MEMBERS

Ahmad Zaki Bin Md Nor    GM04091

Normadiah Binti Ismail   GM04113

Noorakmar Binti Hussin   GM04114




                                       2
SIM5211
Objectives:



  To identify and to discuss the
  activities of e-commerce in the
  Malaysia scenario by using
  Facebook (FB) and Blogs.


                                    3
EC Definitions:                                                                SIM5211




 Process       of     buying,   selling,
 transferring, or exchanging products,
 services, and/or information via
 computer networks, mostly internet
 and intranets. EC can also includes
 following    perspectives:   Business
 process,         service,    learning,
 collaborative and community
       Efraim Turban, D. K.-P. (2010). Electronic Commerce 2010 - A Managerial Perspective.
                                                                                      4
       Pearson.
Activities:                                            SIM5211



  By using FIVE search engines that available in the market
  right now, browse the information about e-commerce
  system based on your views of TOP TEN web sites or found
  over the internet that operating locally and internationally.
  Besides that, also name THREE of the popular e-commerce
  system that is current actively in the Malaysia.

  For each of websites as stated as above, discusses about
  the goods as well as the services (if any) and its potential
  customers, and;

  Discusses how it is being operated or implemented in order
  to serve and deliver its services for e-commerce system
  environment.
                                                           5
Search Engines                                 SIM5211




        http://www.listofsearchengines.info/       6
Top Ten Web Sites                                                         SIM5211



                 Enables users to search the world's information, including web
                 pages, images, and videos. Offers unique features and search
 google.com      technology.

                 A social utility that connects people, to keep up with
                 friends, upload photos, share links and videos
 facebook.com
                 Enables users upload, tag and share videos worldwide!

 youtube.com
                 A major internet portal and service provider offering search
                 results, customizable content, chat rooms, free e-mail, clubs,
                 and pager
  yahoo.com

                 A Complete One-stop Financial portal
 maybank2u.com


                                                   http://www.alexa.com       7
Top Ten Web Sites                                                   SIM5211



                Online marketplace offering classified advertisements.
                Provides regions and countrywide search.


                Free, automated weblog publishing tool
 blogspot.com

                Search engine from Microsoft
  live.com

                Social networking and microblogging service utilising instant
                messaging, SMS or a web interface
  twitter.com


                Malaysia's Number One Online MarketPlace
lelong.com.my

                                                  http://www.alexa.com     8
Facebook                                                                     SIM5211




 E-commerce using facebook is a
 rising trend in this new world of social
 commerce           which       provides
 opportunities for seller to promote
 almost     everything    (goods     and
 services) and gain sales by using
 facebook.


 Public, government, company, friend
 and fans can become potential
 customers.

                     http://www.wearehathway.com/sell-products-on-facebook       9
Facebook Features                                     SIM5211



 Users may Chat with their Facebook friends on one-
 to one, or with multiple friends simultaneously.

 Use Facebook Credits as virtual currency to buy
 virtual goods in games and application on the
 Facebook platform.

 Facebook Events let friends know about upcoming
 events in their community and to organize social
 gatherings.

 Users           can       “Like”         status
 updates, comments, photos, and links posted by
 their Facebook friends.
 Photo and videos application, enables users to
 upload , tag friend and sharing with others.


                                                          10
Facebook Fan Page                            SIM5211



 Through facebook, businesses have
 access to millions of potential fans and
 quickly can spark products awareness
 to potential buyers.

 Beside promoting business and learn
 about your customers, creating a
 facebook for business allows
  - communication with customers;
  - get insights into what customers want;
  - help customers spread info through
    their social network




                                                 11
Facebook Stores                                SIM5211




 Several brands have already taken up
 storefronts on Facebook so fans visiting
 their “fan page” can also purchase goods
 and services.


 Delta Airlines is one of these brands. Like
 Delta Airlines on Facebook and you can
 purchase tickets on their Facebook e-
 commerce store.




                                                   12
Facebook Deals                                    SIM5211




 Facebook Deals offers online coupons,
 and discounts from local business.



 This deal-of–the-day features discounted
 gift certificates usable at local and national
 companies




                                                      13
Facebook Advertisement   SIM5211




                             14
Maybank2u.com                                                             SIM5211


 Online banking or Internet banking allows customers to conduct financial
 transactions on a secure website operated by their retail or virtual bank, credit
 union or building society.




                                                                                15
SIM5211
Maybank2u.com
Services Offered : Accounts & Banking




                                            16
Maybank2u.com              SIM5211



Services Offered : Cards




                               17
Maybank2u.com                   SIM5211



Services Offered : Investment




                                    18
Maybank2u.com                  SIM5211


Services Offered : Insurance




                                   19
Maybank2u.com              SIM5211


Services Offered : Loans




                               20
Maybank2u.com                       SIM5211



Services Offered : Other Services




                                        21
Maybank2u.com                         SIM5211


Services Offered : Customer Service




                                          22
Maybank2u.com                     SIM5211


 Potential Customers:

 i)Maybank customer with a
 Maybank ATM/credit card
 ii)Maybank customer without a
 Maybank ATM/credit card
 iii)New customer
 iv)Existing maybank2u.com
 customer who want to pay bills
 with any credit card
 v)Don’t have a Maybank
 account but want to pay bills
 with any credit card
 vi)Existing PayBills customer
 who wants to use
 Maybank2u.com services

                                      23
Maybank2u.com                                            SIM5211



 I'm a Maybank customer with a Maybank ATM/credit
 card

 1)Go to any Maybank ATM.
 2)At the main menu, select Maybank2u/Phone
 Banking/SMS Alert
 3)Select Maybank2u Application.
 4)Key in your own 6-digit Maybank2u.com Personal
 Identification Number (PIN).
 5)Key in the same PIN again to confirm. For security
 reasons, your PIN will not be printed on the receipt.



                                                             24
Maybank2u.com                                              SIM5211


How to login
1)Go to www.maybank2u.com.
2)Select Login, then Login for new users.
3)Read the Terms and Conditions carefully and click on the
Accept button.
4)The Welcome page will appear. If you do not see this page,
your browser may need to be upgraded.
5)In the Access Number field, enter the ATM/credit card number
that you used to apply for your Maybank2u.com PIN at the ATM.
6)Enter the 6-digit Maybank2u.com PIN that you selected and
click Activate.
7)A new login screen will appear. Select your preferred username
and password. Please use this username and password for all
future access.
8)To pay bills with other credit cards (not Maybank), login and
select 'Add/Remove Credit Card' under 'Payments'.
                                                                   25
Maybank2u.com   SIM5211


Login screen




                    26
Maybank2u.com              SIM5211


 Login screen - security




                               27
Maybank2u.com   SIM5211




                    28
© Mudah.my Sdn Bhd                             SIM5211


Alexa Traffic Rank                     Reputation
       2,195               10                1,138
  Global Rank        Rank in MY         Sites Linking In        5 stars
http://www.alexa.com/topsites




                     more than 5.2 Million unique visitors a month




                                                                              29
more than 5.2 Million unique visitors a month    SIM5211


Activities:
Unlimited product and unlimited services - Buy and
sell basically almost everything (ie; cars for sale,
houses for sale, mobile phones for sale, computers
for sale, properties for sale, pets, apartments for
rent and find jobs) within the region conveniently
(Categories: Property, Vehicles, Cars, electronics,
accessories, hobbies, services, others)

Potential customers - The no.1 marketplace in
Malaysia (by The Malaysian Digital Association (MDA) .
users who browse this site from home, age
between 45-64 and female user. (Audience
Demographics from http://www.alexa.com/siteinfo/mudah.my#
Recommended for those interested in Online
Marketplace. Free of charge and user friendly. Very
fast and good customer service.

                                                         30
SIM5211



A. How to Buy : Choose Item
Step 1 of 3:
    a. Search your region to begin item search
    b. Search item by typing in search box or browsing
        the category
    c. Click on item for more detail
    d. If there is an interest to purchase, get contact
        number
Step 2 of 3: Contact the advertiser to arrange a meeting to
view item
Step 3 of 3: Check the item and close the deal, ensure to
check the item carefully before purchase/payment




                                                              31
SIM5211



B. How to Sell :
Post a free advertisement

Step 1 of 3:
Fill Up the Insert Ad Form

Step 2 of 3: Preview Your
Ad and Enter Your
Password

Step 3 of 3: Select a
payment method

For how long will the ad
be published online?
2 months, if it isn't deleted
manually by the advertiser
before that.
                                32
SIM5211




Other
• A search word must contain at least two characters, three if it's used with *
• A search word may contain A-Z, 0-9, & (and-sign), / (divide).
• Some normal words are ignored by the search engine. If you for example
  search for the word 'and' it won't result in any hits.
• Search words not found in the ad headings or ad text will not return any
  results.
• You cannot replace NOT with a minus-sign in front of the word you are looking
  for, e.g. Perodua Myvi -1.3SR.

                                                                            33
Thank You

        34   34

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Slide presentation assignment 1

  • 2. SIM5211 GROUP MEMBERS Ahmad Zaki Bin Md Nor GM04091 Normadiah Binti Ismail GM04113 Noorakmar Binti Hussin GM04114 2
  • 3. SIM5211 Objectives: To identify and to discuss the activities of e-commerce in the Malaysia scenario by using Facebook (FB) and Blogs. 3
  • 4. EC Definitions: SIM5211 Process of buying, selling, transferring, or exchanging products, services, and/or information via computer networks, mostly internet and intranets. EC can also includes following perspectives: Business process, service, learning, collaborative and community Efraim Turban, D. K.-P. (2010). Electronic Commerce 2010 - A Managerial Perspective. 4 Pearson.
  • 5. Activities: SIM5211 By using FIVE search engines that available in the market right now, browse the information about e-commerce system based on your views of TOP TEN web sites or found over the internet that operating locally and internationally. Besides that, also name THREE of the popular e-commerce system that is current actively in the Malaysia. For each of websites as stated as above, discusses about the goods as well as the services (if any) and its potential customers, and; Discusses how it is being operated or implemented in order to serve and deliver its services for e-commerce system environment. 5
  • 6. Search Engines SIM5211 http://www.listofsearchengines.info/ 6
  • 7. Top Ten Web Sites SIM5211 Enables users to search the world's information, including web pages, images, and videos. Offers unique features and search google.com technology. A social utility that connects people, to keep up with friends, upload photos, share links and videos facebook.com Enables users upload, tag and share videos worldwide! youtube.com A major internet portal and service provider offering search results, customizable content, chat rooms, free e-mail, clubs, and pager yahoo.com A Complete One-stop Financial portal maybank2u.com http://www.alexa.com 7
  • 8. Top Ten Web Sites SIM5211 Online marketplace offering classified advertisements. Provides regions and countrywide search. Free, automated weblog publishing tool blogspot.com Search engine from Microsoft live.com Social networking and microblogging service utilising instant messaging, SMS or a web interface twitter.com Malaysia's Number One Online MarketPlace lelong.com.my http://www.alexa.com 8
  • 9. Facebook SIM5211 E-commerce using facebook is a rising trend in this new world of social commerce which provides opportunities for seller to promote almost everything (goods and services) and gain sales by using facebook. Public, government, company, friend and fans can become potential customers. http://www.wearehathway.com/sell-products-on-facebook 9
  • 10. Facebook Features SIM5211 Users may Chat with their Facebook friends on one- to one, or with multiple friends simultaneously. Use Facebook Credits as virtual currency to buy virtual goods in games and application on the Facebook platform. Facebook Events let friends know about upcoming events in their community and to organize social gatherings. Users can “Like” status updates, comments, photos, and links posted by their Facebook friends. Photo and videos application, enables users to upload , tag friend and sharing with others. 10
  • 11. Facebook Fan Page SIM5211 Through facebook, businesses have access to millions of potential fans and quickly can spark products awareness to potential buyers. Beside promoting business and learn about your customers, creating a facebook for business allows - communication with customers; - get insights into what customers want; - help customers spread info through their social network 11
  • 12. Facebook Stores SIM5211 Several brands have already taken up storefronts on Facebook so fans visiting their “fan page” can also purchase goods and services. Delta Airlines is one of these brands. Like Delta Airlines on Facebook and you can purchase tickets on their Facebook e- commerce store. 12
  • 13. Facebook Deals SIM5211 Facebook Deals offers online coupons, and discounts from local business. This deal-of–the-day features discounted gift certificates usable at local and national companies 13
  • 15. Maybank2u.com SIM5211 Online banking or Internet banking allows customers to conduct financial transactions on a secure website operated by their retail or virtual bank, credit union or building society. 15
  • 17. Maybank2u.com SIM5211 Services Offered : Cards 17
  • 18. Maybank2u.com SIM5211 Services Offered : Investment 18
  • 19. Maybank2u.com SIM5211 Services Offered : Insurance 19
  • 20. Maybank2u.com SIM5211 Services Offered : Loans 20
  • 21. Maybank2u.com SIM5211 Services Offered : Other Services 21
  • 22. Maybank2u.com SIM5211 Services Offered : Customer Service 22
  • 23. Maybank2u.com SIM5211 Potential Customers: i)Maybank customer with a Maybank ATM/credit card ii)Maybank customer without a Maybank ATM/credit card iii)New customer iv)Existing maybank2u.com customer who want to pay bills with any credit card v)Don’t have a Maybank account but want to pay bills with any credit card vi)Existing PayBills customer who wants to use Maybank2u.com services 23
  • 24. Maybank2u.com SIM5211 I'm a Maybank customer with a Maybank ATM/credit card 1)Go to any Maybank ATM. 2)At the main menu, select Maybank2u/Phone Banking/SMS Alert 3)Select Maybank2u Application. 4)Key in your own 6-digit Maybank2u.com Personal Identification Number (PIN). 5)Key in the same PIN again to confirm. For security reasons, your PIN will not be printed on the receipt. 24
  • 25. Maybank2u.com SIM5211 How to login 1)Go to www.maybank2u.com. 2)Select Login, then Login for new users. 3)Read the Terms and Conditions carefully and click on the Accept button. 4)The Welcome page will appear. If you do not see this page, your browser may need to be upgraded. 5)In the Access Number field, enter the ATM/credit card number that you used to apply for your Maybank2u.com PIN at the ATM. 6)Enter the 6-digit Maybank2u.com PIN that you selected and click Activate. 7)A new login screen will appear. Select your preferred username and password. Please use this username and password for all future access. 8)To pay bills with other credit cards (not Maybank), login and select 'Add/Remove Credit Card' under 'Payments'. 25
  • 26. Maybank2u.com SIM5211 Login screen 26
  • 27. Maybank2u.com SIM5211 Login screen - security 27
  • 28. Maybank2u.com SIM5211 28
  • 29. © Mudah.my Sdn Bhd SIM5211 Alexa Traffic Rank Reputation 2,195 10 1,138 Global Rank Rank in MY Sites Linking In 5 stars http://www.alexa.com/topsites more than 5.2 Million unique visitors a month 29
  • 30. more than 5.2 Million unique visitors a month SIM5211 Activities: Unlimited product and unlimited services - Buy and sell basically almost everything (ie; cars for sale, houses for sale, mobile phones for sale, computers for sale, properties for sale, pets, apartments for rent and find jobs) within the region conveniently (Categories: Property, Vehicles, Cars, electronics, accessories, hobbies, services, others) Potential customers - The no.1 marketplace in Malaysia (by The Malaysian Digital Association (MDA) . users who browse this site from home, age between 45-64 and female user. (Audience Demographics from http://www.alexa.com/siteinfo/mudah.my# Recommended for those interested in Online Marketplace. Free of charge and user friendly. Very fast and good customer service. 30
  • 31. SIM5211 A. How to Buy : Choose Item Step 1 of 3: a. Search your region to begin item search b. Search item by typing in search box or browsing the category c. Click on item for more detail d. If there is an interest to purchase, get contact number Step 2 of 3: Contact the advertiser to arrange a meeting to view item Step 3 of 3: Check the item and close the deal, ensure to check the item carefully before purchase/payment 31
  • 32. SIM5211 B. How to Sell : Post a free advertisement Step 1 of 3: Fill Up the Insert Ad Form Step 2 of 3: Preview Your Ad and Enter Your Password Step 3 of 3: Select a payment method For how long will the ad be published online? 2 months, if it isn't deleted manually by the advertiser before that. 32
  • 33. SIM5211 Other • A search word must contain at least two characters, three if it's used with * • A search word may contain A-Z, 0-9, & (and-sign), / (divide). • Some normal words are ignored by the search engine. If you for example search for the word 'and' it won't result in any hits. • Search words not found in the ad headings or ad text will not return any results. • You cannot replace NOT with a minus-sign in front of the word you are looking for, e.g. Perodua Myvi -1.3SR. 33
  • 34. Thank You 34 34

Editor's Notes

  • #7: Google – Launched in 1998 by Larry Page and Sergey Brin, Google.com is by far the most popular search engine globally. Originally named BackRub, Google’s network of sites roughly get 65% of all the United States searches and is considered by most people to be the world’s best search engine. As of Oct. 3 2010, Alexa reports Google.com as the most visited website worldwide. Google powers: AOL Search (including CompuServe & Netscape), MySpace Search, Comcast Search and many other websites delivering search results.Yahoo! – Started in 1994 by David Filo and Jerry Yang, Yahoo.com was originally a directory of websites that later became it’s own crawler-based engine in 2002. As of late 2009, Yahoo! was the second biggest search engine on the web. However, in late August of 2010, Yahoo! search results started being powered by Bing. As of Oct. 3 2010, Alexa reports Yahoo.com as the 4th most visited website worldwide.Bing – Launched in 2009 by Microsoft, Bing.com is their latest search engine service. In late August, Bing officially started delivering Yahoo!’s search results. Former Microsoft search engines include Microsoft Live search and MSN Search. As of Oct. 3 2010, Alexa reports Bing.com as the 22nd most visited website worldwide. Bing powers: Yahoo! Search, AltaVista, AlltheWeb, GoodSearch, Lycos, Go.com and many other websites delivering search results.Ask – Formally known as Ask Jeeves or AskJeeves.com, Ask.com was founded in 1996 with the idea of allowing users to get answers to questions posed in everyday, natural language, as well as traditional keyword searching. Today Ask.com also includes support for math, dictionary, and conversion questions. In November of 2010 Ask.com announced it would no longer be crawling, indexing and ranking it’s own pages, and will probably outsourcing that to Google or Bing. Ask will continue to focus heavily on Q&A.Teoma – Founded in 2000 by a professor and his colleagues at Rutgers University, Teoma.com was acquired by Ask Jeeves in 2001 and was used to run Ask.com for several years. In May of 2010, Teoma was relaunched as an independent search engine with results similar to those on Ask.com, but slightly different for testing purposes. 
  • #10: 1. Almost everybody has got a Fb account these days. It is just about obscene how considerably time individuals are investing on Fb playing Farmville, making friends, looking for dates, 
  • #11: Fans are very important factors to commercialize products or services.2. You can use it to highlight specific products and services, post status updates to keep customers and prospects informed, and get Fans excited about upcoming events, product and service launches or enhancements, and related campaigns.3. Artists are utilizing their Fan WebPages to give details regarding who they are, which indicates these folks should be at and also displaying their fans how to do their methods via online videos.
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