This document provides an overview of social media and how organizations can utilize various social media platforms. It defines social media as being based on social networking and crowd-sourcing, with a foundation of interactivity and accessibility. Various social media platforms are described, including online video sharing sites like YouTube that skew towards older demographics, photo sharing sites like Flickr that are popular among females ages 25-54, and social networking sites like Facebook and Twitter that also have large user bases in older age groups. The document encourages organizations to use social media as marketing channels, for customer service, and to build relationships, and outlines the "5 Ls" approach to properly using social media.