Social collaboration and your business

Social collaboration and your business

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  Social Collaboration with HyperOffice Learnhow new social technologies can transform your business HyperOffice © 2013
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  Contents Connecting the dots_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _2 Day to day benefits_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _3 Introducing HyperOffice Social_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 4 HyperOffice Social Features_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _5
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  Connecting the dots What is social collaboration? What does it mean for my business? Ultimately, every technology should be analyzed through a single prism – how does it contribute to business goals? Social collaboration applies the concepts of social media to the core business problem, collaboration, or, the alignment of everyone’s efforts with business objectives. Social collaboration applies the concepts of social media to the core business problem of collaboration The pandemic-like success of social media tools like Facebook, Twitter and LinkedIn in our everyday lives has rightfully spurred interest in the applicability of social concepts These tools are so much more intuitive that it to business. Their success is not merely a encourages people to communicate, connect, consumer fad, but a drastically new approach engage and share information in to information design. unprecedented ways. Facebook’s more than 1 billion users is testimony. These outcomes are profoundly relevant to business, and indeed, the outcomes are the end purpose of traditional business tools as well – email, intranets, project management, document management and so on. 2 www.hyperoffice.com | 1.240.428.1700
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  The day today impact Specific benefits of social collaboration Easy to use. Intuitive. Business software is notorious for treating users like second class citizens – that’s why no one uses them! Social software has been designed in the wilds of the consumer market. If someone doesn’t like your service, they switch instantly. Anyone with basic internet smarts can quickly get up to speed with social tools. Break silos and encourage sharing. Traditional collaboration tools create scores of silos across the organization. Information in Social media tools are profoundly democratic. each silos – an email, a document folder, an intranet group – is forever hidden from the rest Social media tools are also profoundly democratic. of the organization. “Activity walls” in social tools Users are the contributors of information, and not push relevant information to people, rather then passive consumers of dictums coming from the expecting people to chase information across management. With people connecting, contributing, silos. Plus, social software is geared for sharing communicating, you end up releasing trapped information across networks. We all know how organizational knowledge, while bypassing slow easy it is to share a link, a video, or an article in traditional channels (email). Facebook or Twitter. Dynamic view of business. People Centric. Traditional collaboration software have the data People are right at the center of social software. needed for work, but users need to find it across Social profiles allow people to view other scores of silos - “pull” design. Since things are people’s details and drop messages. Others can constantly changing, you often miss a client meeting, “follow” them and keep up with what’s or overshoot a project deadline. Social software gives happening in their world. This encourages a dynamic view of business, and “pushes” information speedy people-to-people connections where to a user’s activity wall whenever it becomes relevant. you can bypass hierarchies, find skills and If a project which you were working on changes, or expertise, and share your knowledge. the document you submitted was reviewed, you are informed right away on your activity wall. www.hyperoffice.com | 1.240.428.1700 3
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  Introducing HyperOffice Social The first coming together of social and collaboration software Collaboration software & social media are not either/or Some see social media as a replacement for collaboration software. This is naïve. The “network effects” of social media in the consumer world are undeniable, but businesses are very different: - Structured data. Information in the corporate context is voluminous and structured – files, customer records – while consumer content is unstructured and low volume – status updates, links, wall posts. - Collaboration vs. Sharing. Consumers “share” information, but typically there is limited need to work together or “collaborate” on information. - Policy control. Consumer social media HyperOffice Social achieves a delicate balance encourages free and viral sharing. In businesses between collaboration and socialization, social however, the freedom of sharing needs to be sharing and policy control balanced with policy controls. HyperOffice has invested significant research to achieve a delicate balance between collaboration and socialization, social sharing and policy control. We combine the best of both worlds - the social layer acts brings organizations the benefits of network effects, while collaboration tools serve specific collaboration needs. The result is HyperOffice Social. 4 www.hyperoffice.com | 1.240.428.1700
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  HyperOffice Social Features SocialSharing HyperOffice gives users the ability to access collaboration tools and data right in the “flow” of social conversations. Social messaging and activity walls are a vastly quicker, easier, and more intuitive way for people to converse. Further, people can pull and share the exact data and collaboration tools, exactly when needed in a business conversation. Therefore, business information always has context around it. A few examples: - Jill sends Tom a social message about an upcoming client project. She attaches the project from the projects module containing a detailed breakdown of activities. Tom replies The following are some things users can do: asking for the details of a contractor who will help with the project. Jill attaches the contact - Attach and share documents, projects, record from the contacts module in her reply. calendars, contacts and links from across HyperOffice right on group or user activity - Beth and Sam, remote members of Charles’ walls. team, are working together on a document. - Access collaboration tools, edit and They initiate a social conversation about the collaborate on data right from the activity wall document, attach the document, and also collaborate on the actual document right there. - Have elaborate conversations around specific Beth, Sam and Charles all have a transparent documents, projects, calendars etc., through view of the evolution of the document, and the comment threads. tools to collaborate on it in a single place. www.hyperoffice.com | 1.240.428.1700 5
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  My activity stream HyperOffice Social gives users a real-time view - “Follow” users and groups or even specific of activity across their network through activity information of interest across the company – streams. Traditionally, employees are blind to documents, contacts, or projects – and get changes of relevance to them, as the changes real time updates are reflected in silos (a folder, a document, a - Have conversations and create context project) or have to depend on email around every update through comment notifications, which get lost in a sea of internal threads and external emails. Activity streams invert the equation, as changes are pushed to the - Navigate to users, groups or specific attention space of the user as soon as they are documents, contacts, projects and other relevant. Further, users have the powerful data right from your activity wall ability to keep track of any person, group or data of interest to them across the network. 6 www.hyperoffice.com | 1.240.428.1700
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  Business social networking Businesssocial networking is an incredibly - User Activity. Every user’s profile also has a powerful tool which allows for the discovery of streaming display of all of the activities they skills and competencies across the organization are involved in. This gives other users not a and fosters people-to-people connections. Every description of their organizational role, but a user has an external facing “profile” with a real time view of their company activities. summary description of the user, a stream of - Connections. Connections are a powerful tool that users’ activity, as well as the ability to for users to add other users to their network, message users right on their “Profile”. Business and get streaming updates of that user’s networking functionality includes: activities. Users can add other users to their connections with a single click “follow”. - Profiles. Every user has a profile which - Social Messaging. Users can post messages summarizes their skills, organizational role, right on the profile pages of others, which are group memberships, ongoing projects, transparently visible to everyone else. connections and so on. Other users can search Everyone can have conversations around and browse through profiles, and discover the these messages with comment threads. Users people and skills they are looking for across can also send private messages. the network. www.hyperoffice.com | 1.240.428.1700 7
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  Group profile andgroup activities Group profiles for collaboration. In addition to Intranet and extranet pages may be ideal for providing a real time view of group activities, displaying which doesn’t change much. Group Profiles may be leveraged as a powerful However, most groups might want to have a tool to gather team members and collaborate. dynamic view of ongoing activities. HyperOffice Rather than sending emails back and forth, Social extends the concept of profiles and multiple team members can get together and activity streams to groups. Each group has a have communicate and have involved page with streaming updates of that group’s discussions using group social messaging and activities – project updates, documents that comment threads. Further, they can access were changed, new events and so on. data and collaboration tools at the exact point they are needed as the conversation proceeds. This provides a completely transparent and contextual view of every collaborative effort from inception to conclusion. Group walls can be used to manage collaborative effort from inception to completion, and have that information available for reference for all times to come 8 www.hyperoffice.com | 1.240.428.1700
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  Tagging and socialsearch Policy controls HyperOffice Connect brings the concept of As mentioned before, the exciting possibility of tagging to HyperOffice. A tag is non-hierarchical creating network effects within your company meta-data information that can be associated needs to be counterbalanced with a complex set with specific objects. Tags are a rich layer of of policy controls in organizations. Companies metadata, which offer a more efficient way to get want to encourage people to share, but at the to information than hierarchical structures same time ensure that sensitive information is (navigating through folders/groups to be available only to specific groups or subfolders/subgroups) and full content search, individuals. HyperOffice Social is fully integrated which returns a mass of useless information. with HyperOffice’s multi layered permission Since it is so easy to tag objects, it is users who control system. This means that the contribute a rich layer of metadata to objects administrator’s policies about what information and information. users (or group of users) can access (and level of access) fully applies within the rich sharing environment of HyperOffice Social. The future of HyperOffice Social The first version of HyperOffice Social combines collaboration and social features in powerful ways, and allows organizations to reap the n benefits of the social revolution. But we are definitely not letting it rest at that. We recognize that socialization is here to stay which is reflected in our grand plans for the future of Notifications HyperOffice Social. With a solid core in place, the Traditionally, people have depended on email to future cuts of HyperOffice Social will allow be notified of changes to information of organizations to bring external networks into relevance. However, it requires you to keep their fold in unique ways, and even tap into the checking email, plus there’s always the power of public networks like FaceBook, possibility of notifications being lost in a flood of LinkedIn, Twitter and more. Stay tuned for more! other emails. Notifications within HyperOffice Social are a visual tool which allows people to reduce dependence, and keep on top of activity of high relevance at a glance. Notifications include a quick shorthand view of changes across your network, and allow users to navigate to specific information with a single click. www.hyperoffice.com | 1.240.428.1700 9