The document outlines a presentation given by Rik Lagey on building believable brands using social and societal media. The agenda includes discussions of the importance of customers, a case study on Will.i.am's "Yes We Can" video, how societal projects and social media can work together, empowering campaigns through viral sharing, and examples of societal campaigns for charities. The presentation emphasizes engaging audiences through open dialogue and empowering brand advocates within online communities.