SOCIAL MEDIA MARKETING IN
TODAY’S BUSINESS ENVIRONMENT:
The Xs and Os of Social
Media
FOR BUSINESS
Governor’s Small Business Forum
San Angelo, TX
October 27, 2015
Get these slides here:
http://sarahtpage.com/SanAngeloGovernor/
THERE’S
no crying
IN BASEBALL
Social Media is a Contact Sport Too
You think it’s “just for kids”.
I don’t control the message.
I don’t have time.
It’s always changing.
I don’t know which social media channel to use.
What if someone says something BAD?
Photo: 50% Chance of Rain on Flickr
CREATE
raving
FANS
80% / 20%
For your audience / For your business
Encourage Audience Participation
Be Responsive
Provide Local Content
Take Us Behind the Scenes
Take Us Behind the Scenes
Offer Fan Discounts
Photo: cmaybourne on Flickr
SIDELINE
secrets
Social Media Marketing in Today's Business Environment
Facebook Offers
• Affordable and great
for brand awareness
• Spent $3.70 and
drove over $200 in
business
• 102 offers claimed/5
redeemed
• Redemption rate on
this offer was low
• Ask your community
to share!
Source: Doe’s Eat Place
Facebook Offers
Source: Doe’s Eat Place
Facebook Offers
Source: Facebook
Facebook Boosted Posts
Source: Visit Bloomington
Facebook Call to Action Button
• Available call to action text includes:
– Book Now
– Contact Us
– Use App
– Play Game
– Shop Now
– Sign Up
– Watch Video
Facebook Call to Action Button
When To Post
Organic Post Targeting
Organic Post Targeting
Organic Post Targeting
Organic Post Targeting
Social Media Marketing in Today's Business Environment
Social Media Marketing in Today's Business Environment
Drive
sales to
your
website!
Social Media Marketing in Today's Business Environment
Social Media Marketing in Today's Business Environment
Why Yelp?
200,000: Number of daily calls to businesses
generated by the Yelp! mobile app
98%: Percentage of Yelp! users that have
made a purchase at a business they found on
Yelp!
200,000: Number of daily directions to
businesses generated by the Yelp! mobile app
65%: Percentage of Yelp! searches coming
from mobile
77.3 million: Number of Yelp! reviews
Source: expandedramblings.com
Social Media Marketing in Today's Business Environment
Social Media Marketing in Today's Business Environment
Social Media Marketing in Today's Business Environment
Social Media Marketing in Today's Business Environment
Respond To Reviews
Show Customers You Care
YOU CAN’T
WIN
if you
Scheduling on Facebook
1
2
Scheduling on Facebook
4
3
Scheduling on Facebook
5
KEEP YOUR
EYE
on the
Strategy
Strategy Down to Each Social Post
Overall goals for your business
Marketing communications to support goals
Social media that supports your marketing
Instagram
Instagram post to reach particular visitor type
Source: Tourism Currents
 Goal #1: Increase Engagement
 Measure: Likes, comments, shares, retweets, mentions,
favorites
 Tools: Facebook Insights, Twitter Analytics, Hootsuite,
Iconosquare, Sprout Social
 Goal #2: Website Traffic
 Measure: URL clicks and traffic from social media
 Tools: Shortened URL (bit.ly, owl.ly, goo.gl), Google Analytics
 Goal #3: Increase Brand Awareness
 Measure: Follower growth rate, % change over time in
followers, sentiment, reach by region, clicks by region
 Tools: Hootsuite, Facebook Insights
 Goal #4: Conversion
 Measure: Email subscribers, downloads, transactions/sales
 Tools: Google Analytics
What To Measure
Sources: BuildFire, Hootsuite, Social Media Examiner
Facebook Insights
Facebook Insights
Photo: oscarandtara on Flickr
READY,
set,
GO!
Follow Me
Linkedin.com/in/sarahpage
Facebook.com/SarahTPageConsulting
@pagetx
Sarah Page, Principal
Sarah T. Page Consulting, LLC
http://sarahtpage.com
sarah@sarahtpage.com
512.914.8873
Instagram.com/stpconsulting
Pinterest.com/sarahtpage
Thank You!
Questions?

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