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The Four R's: The Future of the Library
The document outlines a plan for the Lamar Soutter Library to address budget cuts through a process of rejecting old models, rethinking librarianship, and redoing staffing and services. It proposes transitioning from a model relying on support staff to an all-professional staff. This involves laying off support staff, hiring recent MLS graduates as fellows, implementing a new appointment-based reference model, and increasing librarian participation in areas like research and education. The goal is to rejuvenate the library by focusing resources on mission critical activities and creating opportunities for professional growth.
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The Four R's: The Future of the Library
- 1. Library 4 R’s: Reject Rethink Redo Rejuvenate ElaineMartin, D.A. Director of Library Services Lamar Soutter Library UMass Medical School August 2013
- 2. Context LibraryTrends Four “Rs” Reject Rethink Redo Rejuvenate Outline
- 3.
- 4. $20 milliondeficit institution wide 5% cut across the board FY 2014 (all departments except those involving public safety) Hiring freeze Sequestration- resulting in mandatory 5-10% cuts to all NIH-funded research grants Loss of revenue from Commonwealth Medicine Reduced contracts with state agencies including correctional health Clinical partner in financial straights as well Pincus Center closing in June Institution is preserving mission critical programs UMMS proposed operational goals mandates all departments to decrease expenses by anticipated 10% before FY15. UMMS
- 5. Rising Cost ofJournals Figure 1 Annual US journal price increases compared to Consumer Price Index (CPI). Sources: Annual price changes for US journals are from annual Allen Press studies. CPI is from the US Department of Labor, Bureau of Labor Statistics Figure from: Tillery, K. (2013). 2012 Study of Subscription Prices for Scholarly Society Journals: Society Journal Pricing Trends and Industry Overview. Allen Press, Inc. Retrieved on March 29, 2013 from http://allenpress.com/resources/education/jps
- 6. Rising Cost ofKey Resources UptoDate MD Consult/Clinical Key E-Resource Packages Online Books
- 7. Library FY 2014 With resource inflation effective 8-10% cut Approximately $400,000 Budget reduction in RML 5% reduction for Option Year 2 Limited to 8 month budget Permanent staffing reductions for duration of the contract Resulting in reduction of IDC to the library
- 8. Library Trends: Declining Statistics* *Lamar Soutter Library(LSL) has developed tracking methods to compile statistics which we report to the Association of Academic Health Science Libraries (AAHSL) each year.
- 9. Circulation Migration fromprint to electronic Migration from VHS to digital capture of class lectures Paper reserves transitioned to the online curriculum platform.
- 10. ILL Lending Licensingrestrictions National trend Loansome Doc//copyright
- 11. Binding Print reducedto core collection 250 titles in FY10 97 titles in FY13 In FY08, stopped binding due to budget cuts. Completed FY08 binding in FY09.
- 12. Cataloging New ILSsystem cuts cataloging processing by 50% Physical processing done by support staff Remaining is being done by professional staff as support staff do not have the necessary skills: Original cataloging Connection processing (national database) Overall volume reduced
- 13. Other Downward Trends No longer participating in Federal Depository Program No longer checking in print journals Preservation work eliminated Streamlined purchasing process Less space / increase in demand for seats Less activity at the Library Service Point (more self-service)
- 14. Move Towards Self-Service Book renewals Book holds Virtual catalog Self-service for headphones, reserves, etc. 24/7 access to library Pilot was a success. Proposed closing doors at 9pm (Sun–Thurs)/6pm (Fri & Sat)
- 15. National Trends LSLtrends mirror national trends. For Example: In medical school libraries in the US and Canada, there was a 45.7% decline in total circulation between FY2008 and FY2012.* *Byrd, Gary, ed. 2010. 2008-2009 Annual Statistics of Medical School Libraries in the United States and Canada. 32nd ed. Squires, Steven J., ed. 2013. 2011-2012 Annual Statistics of Medical School Libraries in the United States and Canada. 35th ed.
- 16. Professional Work IsChanging The professional work is increasing in volume and becoming more complex and technology focused: Participation in systematic reviews, chart rounds, IRB Developing custom portals for departments Website consultation service Library as publisher Participating as primary staff on research grants In-depth reference requests such as Developing complicated search strings for requests from the Office of Research or the Dean’s office. Getting people started with research Helping people decide where to publish Complex IR work (Institutional Repository is expanding) Complex cataloging work / metadata Library professionals are spending more time bringing services off site to locations such as Memorial and Mass Biologics.
- 17. Catalysts for Change As the Library evolves, library work is changing. More of the work requires specialized, professional information science coupled with subject expertise. Much of the support staff’s repetitive work is going away. It is being replaced by the need to be able to handle in-depth reference questions from faculty and students. The skills necessary to do in-depth, complicated reference work are acquired by obtaining an MLS along with subject knowledge. It is not feasible for the Library to provide support staff with comparable training. Currently these questions are referred to librarians. The librarians, whose roles are changing in response to new initiatives such as data management, e-science, and bioinformatics, are involved in projects outside the Library.
- 18. The 4 Rs Reject Rethink Redo Rejuvenate
- 19. Reject the Old LSL’s current model is no longer viable Resources must be redistributed Reorganize
- 20.
- 21. Historical Progression toCurrent Reorganization DATE ACTIVITIES 2007 Levels Program: Support Staff Career Path Program, emphasizing cross training introduced to staff 2007 Technical Services eliminated 2009 Reference Department reorganized into specialty areas 2009 Reference Desk eliminated; Single Service Desk opened 2009 Triage/Pager Reference Model begins 2010 Outreach Continuum defining outreach and embedded librarians at LSL developed. 2010 Strategic Plan: Future of the Library developed 2011 Librarians are embedded in research grants and actively forming partnerships with faculty, clinicians and researchers 2011 - 2013 Self-Service Team Recommendations implemented 2012 Embedded librarian job description approved 2013 24/7 Library access instituted 2013 Fellows Program developed and Fellows job description approved 2013 New Reference model developed– appointment based
- 22. Director Assoc. Director Comm, Tech, GlobalRelations Assoc. Director Library Operations Assoc. Director History & Archives Assoc. Director RML Head: Education & Clinical Services Head: Research & Schol. Comm Services Head: Technology Initiatives Head: Licensing & Copyright Institutional Repository Libr Embedded Librarian Embedded Librarian Embedded Librarian Library Asst I Librarian, e-resources Library Asst I Vacant Eliminated Supervisor: Public Desk Supervisor: ILL Library Asst II Library Asst I Vacant Eliminated Library Asst I Library Asst I Library Asst I Library Asst I Library Clerk Library Clerk O3’s Staff Accountant I Fin. Asst III Administrative Asst II Project Coordinator Librarian, Info & Special Coll Network Coord Consumer Health Info Coord Proj. Coord: Outreach Technology Coord Financial Assistant Administrative Assistant Project Director: Public Health Project Coordinator Project Coordinator Project Coordinator Embedded Librarian Current FY13
- 23. Director Assoc. Director Comm, Tech, GlobalRelations Assoc. Director Library Operations Assoc. Director History & Archives Assoc. Director RML Head: Education & Clinical Services Head: Research & Schol. Comm Services Head: Technology Initiatives Institutional Repository Libr Embedded Librarian Embedded Librarian Embedded Librarian Library Asst I Librarian, Electronic Resources Supervisor Library Fellow O3’s Staff Accountant I Fin. Asst III Administrative Asst II Project Coordinator Librarian, Info & Special Coll Network Coord Consumer Health Info Coord Proj. Coord: Outreach Technology Coord Financial Assistant Administrative Assistant Project Director: Public Health Project Coordinator Project Coordinator Project Coordinator Embedded Librarian Library Fellow Library Fellow Library Clerk Library Clerk Re-Org FY 2014 Supervisor
- 24. Rethink the LibrarianshipModel Rethinking the Library in “mission critical” terms leads us to a totally professional model that better meets the needs of faculty, students, and staff of UMMS. As we take a more universal view of what it means to be a librarian, we concentrate in new areas: Data services Embedded librarians Focus on UMMS programs Questions to address? Will our library continue to be “equal access” ? Will we provide baseline service, but move to an entrepreneurial chargeback model “pay to play”? Will our budget fluctuate based on who uses our services and who can pay? What changes do we need to make to morph into a Library that continues to meet the needs of the medical school as it changes? Do librarians need a physical library to be librarians?
- 25. Redo Implement anew model based on professional librarians in new roles. Funnel our resources into mission critical areas.
- 26. Approach Increase opportunitiesfor librarian participation in: Education Research & Clinical programs Outreach In-depth reference Information Science Research Fill positions that support mission critical work Eliminate staffing at the Library Service Point and redesign service model Implement operational efficiencies Think about succession planning
- 27. Summary of StaffingChanges Transition staffing from current non-MLS support staff to recent MLS graduates Layoff 5 support FTE Cut 2 vacant support FTE Recruit 3 MLS degreed Library Fellows
- 28. New Reference Model No Desk No Paging System No “on call” Librarians New Model: Consultation service model; appointment based Librarians off-site; assigned to specific projects or departments Less “library as place” based service More librarians going out of Library to provide service. More grant funding for partial salary support – charge back model of reference service.
- 29. Summary of LibraryFellows Program Provides a two-year work experience emphasizing hands-on learning and research into topics of information management, medical librarianship, and the biomedical sciences. Incorporates training, professional development, and research. Guides the fellow toward a professional career in academic medical Librarianship. LSL is the learning laboratory for exploring the ins and outs of assisting clinicians, researchers, educators, and students with their information needs. Fellows contribute to LSL by performing meaningful projects and assignments and bringing passion and new ideas about librarianship to the organization.
- 30. Rejuvenate New, optimisticview of the Library. Flexible and ready to change as needed to meet current needs. Opportunities for individual growth Creating an environment that promotes contributions to the profession of Librarianship.
- 31. Creating Opportunities forthe New Health Sciences Librarian: LSL Fellows Program For more information contact: Elaine Martin, D.A. Director of Library Services Lamar Soutter Library UMass Medical School [email protected]