Social Media for Professional Services   Don’t Wait To Be ā€œFoundā€ Facebook: Jeffbullas.com Blog: Jeffbullas.com  Twitter: @jeffbullas How To Grow and Position Your Brand as a Leader in its Field with Social Media Marketing
Introduction: The Web’s Growth
Introduction: The Web  The Numbers: What has happened since 1995? First Website in 1990 130 Web Sites  in 1993 16 Million  Users in 1995 738 Million  Internet users in Asia in December 2009  252 Million  Internet users in North America in 2009 1.8 Billion  Users in 2010 234 Million Websites  in 2010 247 Billion  – Average number of email messages per day  90 trillion  – The number of emails sent on the Internet in 2009 30 Billion  – Photos uploaded to Facebook per year 2010
Introduction: Google  The Number One Site on the Web
Introduction  Social Media – Video  Video: Social Media Revolution
Some Social Media Facts Facebook has 650 plus Million Users  Facebook has grown by 100 million users in last 9 months If Facebook were a country it would be the 3rd largest in the world The fastest growing segment on Facebook is 55-65 year-old females  There are over 155 Million Blogs Over 30 Billion YouTube Videos are viewed every month In 2010 Gen Y outnumbered Baby Boomers & 96% joined a social network  The 2nd largest search engine in the world is YouTube  Twitter passed the 10 Billion Tweets mark in March 2010 Twitter received 225 Million unique visitors in February, 2011
Social Media Universe
Social Media Universe: What Technology is Driving The Growth? Hardware Platforms  Laptops Netbooks Smartphones  iPad – coming Software –  Open Source and open API’s Broadband –  Faster Cheaper Processors –  Speed doubles every 12 mths Hard Disks –  Larger & Cheaper YouTube Video:  My Blackberry Is Not Working
Social Media Universe What Drives All this Sharing? Keep in Touch with Friends Update your Status Find News and Stay Updated For Research For Fun and Entertainment Self Expression Leave a Legacy For Admiration and Affirmation Attention Quantification The Short Answer: ā€œTo Be Heardā€
Social Media Universe Starts with Outstanding Multi-Media Content with a Tempting Headline Interesting & Well Structured Writing Captivating High Definition Images Educational and Entertaining HD Videos
Social Media Universe Social Media Amplifies your Content.
Social Media Universe Social Networks Provide ā€œWorld of Mouthā€
Social Media Universe Social Media provides low friction, minimal cost, high leverage ā€œWorld of Mouthā€ & spreads your content and message fast and wide.
Think of Social Networking  as  ā€œ Networking on Steroidsā€
Social Media Your Blog as Your Home Base
Social Media Why Blog? To establish a home base that you own Great for personal branding Eg.ā€jeffbullas.comā€ Position you as a thought leader in your niche Establishes Authority Google likes fresh unique content  Easy to use
Social Media Why Use Facebook? Personal – Fun keeping in touch with friends easily and efficiently Business – Generating fans spreading your unique content, blogs, videos Pages and Groups  Multi-Media rich Easy To Use Growing at over 600,000 users per day and currently over 400 million users YouTube Video
Social Media Why Use Twitter? Communicating quickly and virally Distributing content Connecting Promoting Facebook, Blogs, Websites  Real time search Note: More than 225 million Twitter Users 2011
Social Media Why Use Linked In? Over 100 Million professionals are members worldwide Great for networking professionally  Finding Opportunities Positioning you as an Expert Integrate your other sites including company, blog and facebook  Average income of LinkedIn member: over $100,000
Social Media Why Use YouTube? Second Largest Search engine in the world Easier to rank higher in organic search than Google Important if you are connecting to ā€œGen Yā€ Free Easy to use
Ideas and Tips To Market a ā€œProfessional Servicesā€ Company  with  Social Media
Professional Services has Always  Done Marketing Differently! Traditional marketing doesn’t work! So networking, giving & receiving Introductions, building relationships and being known as the subject matter ā€œExpertsā€ Does Work!
Conversations & Building Relationships Social Media marketing is about having conversations and building relationships.  Sound Familiar!
New Tools & New Ways of Working Social Media gives us a new set of tools to participate in these conversations
Social Media Marketing for Professional Services  Blog Facebook  Twitter  YouTube  LinkedIn
Social Media Marketing According to Wikipedia there are over 155 million blogs worldwide Setting up and Optimizing Your Blog Buy your own domain name not a sub-domain or name under Typepad or Wordpress .. buying a homebase is a lot better than renting one.  Purchase a theme such as WordPress theme that can be optimised for Search  Post content regularly (at least once a week) .. Search engines love new unique content  Promote your Blog on Twitter regularly (Google now has real time search feed into Twitter API)  Include share buttons to other social media channels onĀ  each blog post so visitors can add your blog and posts  Start building your email subscriber database Tips  Solve problems with your posts. What do your customers worry about? Provide ā€œHow Toā€ articles Write great headlines Send out posts instead of static email newsletters that drive traffic to your site and drive comments
Social Media Marketing  Thought Leader & Expert
Social Media Marketing Remember! -Your Blog as Your Home Base
Social Media Marketing Facebook has over 650 million Members Setting up and Optimizing Facebook  Use a group or page profile for your business  Choose a vanity URL eg ā€œ cernoā€ When you post content, always include video or imagery. Facebook users are very visual.  Publish fresh content at least 2-3 times per week  Analyze and optimize using the Facebook Insights Tool Tips:   Start building a Facebook Fan following and grow your corporate and personal tribe on Facebook.  Make it easy for people to ā€˜like’ your page on your blog, email and other online properties. So you ā€œCrowd Sourceā€ sharing Engage communicate and get feedback in real time
Social Media Marketing Over 225 Million Users in February, 2011 Setting Up and Optimizing Twitter Include a photo  Add your Facebook or Website’s URL  when setting up your account Write a ā€œGreat Headlineā€  Place a ā€œ ReTweet ā€ button on your blog articles to make it easy to ā€œshareā€.  Include ā€œFollow me on Twitterā€ buttons on your emails and blog  Leave at least 20 characters spare (make your tweet no longer than 120 charcters), so that it allows room for people to ā€œRetweetā€ your ā€œTweetā€ with comments like ā€œGreat postā€  Almost always include a link back to your blog, or Facebook page in your tweet (don’t waste a Tweet), this is a significant traffic driver for bloggers.  Tips:   Develop a targeted Twitter following in your industry Listen, engage and communicate and build loyal followers  Create a live feed on the corporate brand name eg ā€œCERNOā€ to see what the world is saying about you Create a # tag that keeps you up to date with the industry in real time eg. #socialmediapolicies
Social Media Marketing 3 Billion Video Views Per Day –  Comscore  May 2011 Setting up and Optimizing YouTube Create your own branded YouTube Channel  Link to your Blog, Facebook fanpage or your website to make it easy for people to link back to your site  Put the category such as [Social Media Marketing] in Brackets before each Title of your video  Put ā€œTagsā€ in your video tags section, make them relevant to your video title Again promote your YouTube video on Twitter and place them on your blog in a Video or YouTube Channel section   Tips:  Interview senior people in your industry – promotes them, the law of reciprocity  Create information videos that inform clients while you sleep - saves time  Create  Educational videos demonstrating expertise and thought leadership
Social Media Marketing There are now over 100 million members on LinkedIn Setting up and Optimizing LinkedIn Create a  public profile  (don’t lock it away)  Use the  questions and answers feature  to start conversations, create community, and  Position yourself as a Thought Leader or expert by answering questions,  In your  homepage activate your Twitter link   Activate your  blog feed  to your homepage on LinkedIn Integrate ā€œSlideshareā€ into LinkedIn Make sure your websites and blogs (you can enter 3) includes  My Company ,  My Blog  (jeffbullas.com) and  My Facebook ā€œPageā€  URLs  Tips:  Update your posts on LinkedIn after publishing.  Participate in one of the 900,000 groups that is suitable for your target audience Create your own group that doesn’t sell but provides a forum for your industry niche
  Social Media Marketing Video: Social Media ROI:  Socialnomics
  Case Studies Case Study One: KPI Insight
Case Studies Case Study One: KPI Insight (Professional Services) Traditional Strategy KPI-Insight  was finding new customers through  Direct mail campaigns,  Email marketing  Referrals.  Though these initiatives weren’t necessarily ineffective, the company actively sought a way to expand its lead generation. ā€œWe just wanted to increase the number of leads,ā€ Chantal said.  Digital and Social Media Strategy Created Landing Pages Implemented a Blog Results:  High Visitor-to-Lead Conversions Reached a 27% Conversion Rate on 30 Landing Pages Increased Organic Traffic by over 50% in 6 Months Increased Number of Leads by 60%
  Case Studies Landing Page- Example
Case Studies  Case Study Two: Pharmacy Development Services
  Case Studies Case Study: PDS Pharmacy Development Services Traditional methods of marketing simply weren’t working. The company's online presence was less than effective and its website was difficult to navigate, resulting in a poor user experience that made it a challenge for site visitors to learn more about the company and its service offerings.  Digital and Social Media Strategy Implemented a Blog Measured the traffic and where it was coming from Results  Increased monthly organic traffic by more than 550% Grown the blog from 0 to nearly 300 RSS and email subscribers  Generated an average of 3x more monthly leads  Ā 
Key Takeaways Be a Thought Leader Think like a Publisher Create and Promote Content  Networking on Steroids Create Valuable Online Assets

Social Media Marketing for Professional Services

  • 1.
    Social Media forProfessional Services Don’t Wait To Be ā€œFoundā€ Facebook: Jeffbullas.com Blog: Jeffbullas.com Twitter: @jeffbullas How To Grow and Position Your Brand as a Leader in its Field with Social Media Marketing
  • 2.
  • 3.
    Introduction: The Web The Numbers: What has happened since 1995? First Website in 1990 130 Web Sites in 1993 16 Million Users in 1995 738 Million Internet users in Asia in December 2009 252 Million Internet users in North America in 2009 1.8 Billion Users in 2010 234 Million Websites in 2010 247 Billion – Average number of email messages per day 90 trillion – The number of emails sent on the Internet in 2009 30 Billion – Photos uploaded to Facebook per year 2010
  • 4.
    Introduction: Google The Number One Site on the Web
  • 5.
    Introduction SocialMedia – Video Video: Social Media Revolution
  • 6.
    Some Social MediaFacts Facebook has 650 plus Million Users Facebook has grown by 100 million users in last 9 months If Facebook were a country it would be the 3rd largest in the world The fastest growing segment on Facebook is 55-65 year-old females There are over 155 Million Blogs Over 30 Billion YouTube Videos are viewed every month In 2010 Gen Y outnumbered Baby Boomers & 96% joined a social network The 2nd largest search engine in the world is YouTube Twitter passed the 10 Billion Tweets mark in March 2010 Twitter received 225 Million unique visitors in February, 2011
  • 7.
  • 8.
    Social Media Universe:What Technology is Driving The Growth? Hardware Platforms Laptops Netbooks Smartphones iPad – coming Software – Open Source and open API’s Broadband – Faster Cheaper Processors – Speed doubles every 12 mths Hard Disks – Larger & Cheaper YouTube Video: My Blackberry Is Not Working
  • 9.
    Social Media UniverseWhat Drives All this Sharing? Keep in Touch with Friends Update your Status Find News and Stay Updated For Research For Fun and Entertainment Self Expression Leave a Legacy For Admiration and Affirmation Attention Quantification The Short Answer: ā€œTo Be Heardā€
  • 10.
    Social Media UniverseStarts with Outstanding Multi-Media Content with a Tempting Headline Interesting & Well Structured Writing Captivating High Definition Images Educational and Entertaining HD Videos
  • 11.
    Social Media UniverseSocial Media Amplifies your Content.
  • 12.
    Social Media UniverseSocial Networks Provide ā€œWorld of Mouthā€
  • 13.
    Social Media UniverseSocial Media provides low friction, minimal cost, high leverage ā€œWorld of Mouthā€ & spreads your content and message fast and wide.
  • 14.
    Think of SocialNetworking as ā€œ Networking on Steroidsā€
  • 15.
    Social Media YourBlog as Your Home Base
  • 16.
    Social Media WhyBlog? To establish a home base that you own Great for personal branding Eg.ā€jeffbullas.comā€ Position you as a thought leader in your niche Establishes Authority Google likes fresh unique content Easy to use
  • 17.
    Social Media WhyUse Facebook? Personal – Fun keeping in touch with friends easily and efficiently Business – Generating fans spreading your unique content, blogs, videos Pages and Groups Multi-Media rich Easy To Use Growing at over 600,000 users per day and currently over 400 million users YouTube Video
  • 18.
    Social Media WhyUse Twitter? Communicating quickly and virally Distributing content Connecting Promoting Facebook, Blogs, Websites Real time search Note: More than 225 million Twitter Users 2011
  • 19.
    Social Media WhyUse Linked In? Over 100 Million professionals are members worldwide Great for networking professionally Finding Opportunities Positioning you as an Expert Integrate your other sites including company, blog and facebook Average income of LinkedIn member: over $100,000
  • 20.
    Social Media WhyUse YouTube? Second Largest Search engine in the world Easier to rank higher in organic search than Google Important if you are connecting to ā€œGen Yā€ Free Easy to use
  • 21.
    Ideas and TipsTo Market a ā€œProfessional Servicesā€ Company with Social Media
  • 22.
    Professional Services hasAlways Done Marketing Differently! Traditional marketing doesn’t work! So networking, giving & receiving Introductions, building relationships and being known as the subject matter ā€œExpertsā€ Does Work!
  • 23.
    Conversations & BuildingRelationships Social Media marketing is about having conversations and building relationships. Sound Familiar!
  • 24.
    New Tools &New Ways of Working Social Media gives us a new set of tools to participate in these conversations
  • 25.
    Social Media Marketingfor Professional Services Blog Facebook Twitter YouTube LinkedIn
  • 26.
    Social Media MarketingAccording to Wikipedia there are over 155 million blogs worldwide Setting up and Optimizing Your Blog Buy your own domain name not a sub-domain or name under Typepad or Wordpress .. buying a homebase is a lot better than renting one. Purchase a theme such as WordPress theme that can be optimised for Search Post content regularly (at least once a week) .. Search engines love new unique content Promote your Blog on Twitter regularly (Google now has real time search feed into Twitter API) Include share buttons to other social media channels onĀ  each blog post so visitors can add your blog and posts Start building your email subscriber database Tips Solve problems with your posts. What do your customers worry about? Provide ā€œHow Toā€ articles Write great headlines Send out posts instead of static email newsletters that drive traffic to your site and drive comments
  • 27.
    Social Media Marketing Thought Leader & Expert
  • 28.
    Social Media MarketingRemember! -Your Blog as Your Home Base
  • 29.
    Social Media MarketingFacebook has over 650 million Members Setting up and Optimizing Facebook Use a group or page profile for your business Choose a vanity URL eg ā€œ cernoā€ When you post content, always include video or imagery. Facebook users are very visual. Publish fresh content at least 2-3 times per week Analyze and optimize using the Facebook Insights Tool Tips: Start building a Facebook Fan following and grow your corporate and personal tribe on Facebook. Make it easy for people to ā€˜like’ your page on your blog, email and other online properties. So you ā€œCrowd Sourceā€ sharing Engage communicate and get feedback in real time
  • 30.
    Social Media MarketingOver 225 Million Users in February, 2011 Setting Up and Optimizing Twitter Include a photo Add your Facebook or Website’s URL when setting up your account Write a ā€œGreat Headlineā€ Place a ā€œ ReTweet ā€ button on your blog articles to make it easy to ā€œshareā€. Include ā€œFollow me on Twitterā€ buttons on your emails and blog Leave at least 20 characters spare (make your tweet no longer than 120 charcters), so that it allows room for people to ā€œRetweetā€ your ā€œTweetā€ with comments like ā€œGreat postā€ Almost always include a link back to your blog, or Facebook page in your tweet (don’t waste a Tweet), this is a significant traffic driver for bloggers. Tips: Develop a targeted Twitter following in your industry Listen, engage and communicate and build loyal followers Create a live feed on the corporate brand name eg ā€œCERNOā€ to see what the world is saying about you Create a # tag that keeps you up to date with the industry in real time eg. #socialmediapolicies
  • 31.
    Social Media Marketing3 Billion Video Views Per Day – Comscore May 2011 Setting up and Optimizing YouTube Create your own branded YouTube Channel Link to your Blog, Facebook fanpage or your website to make it easy for people to link back to your site Put the category such as [Social Media Marketing] in Brackets before each Title of your video Put ā€œTagsā€ in your video tags section, make them relevant to your video title Again promote your YouTube video on Twitter and place them on your blog in a Video or YouTube Channel section Tips: Interview senior people in your industry – promotes them, the law of reciprocity Create information videos that inform clients while you sleep - saves time Create Educational videos demonstrating expertise and thought leadership
  • 32.
    Social Media MarketingThere are now over 100 million members on LinkedIn Setting up and Optimizing LinkedIn Create a public profile (don’t lock it away) Use the questions and answers feature to start conversations, create community, and Position yourself as a Thought Leader or expert by answering questions, In your homepage activate your Twitter link Activate your blog feed to your homepage on LinkedIn Integrate ā€œSlideshareā€ into LinkedIn Make sure your websites and blogs (you can enter 3) includes My Company , My Blog (jeffbullas.com) and My Facebook ā€œPageā€ URLs Tips: Update your posts on LinkedIn after publishing. Participate in one of the 900,000 groups that is suitable for your target audience Create your own group that doesn’t sell but provides a forum for your industry niche
  • 33.
    SocialMedia Marketing Video: Social Media ROI: Socialnomics
  • 34.
    CaseStudies Case Study One: KPI Insight
  • 35.
    Case Studies CaseStudy One: KPI Insight (Professional Services) Traditional Strategy KPI-Insight was finding new customers through Direct mail campaigns, Email marketing Referrals. Though these initiatives weren’t necessarily ineffective, the company actively sought a way to expand its lead generation. ā€œWe just wanted to increase the number of leads,ā€ Chantal said. Digital and Social Media Strategy Created Landing Pages Implemented a Blog Results: High Visitor-to-Lead Conversions Reached a 27% Conversion Rate on 30 Landing Pages Increased Organic Traffic by over 50% in 6 Months Increased Number of Leads by 60%
  • 36.
    CaseStudies Landing Page- Example
  • 37.
    Case Studies Case Study Two: Pharmacy Development Services
  • 38.
    CaseStudies Case Study: PDS Pharmacy Development Services Traditional methods of marketing simply weren’t working. The company's online presence was less than effective and its website was difficult to navigate, resulting in a poor user experience that made it a challenge for site visitors to learn more about the company and its service offerings. Digital and Social Media Strategy Implemented a Blog Measured the traffic and where it was coming from Results Increased monthly organic traffic by more than 550% Grown the blog from 0 to nearly 300 RSS and email subscribers Generated an average of 3x more monthly leads Ā 
  • 39.
    Key Takeaways Bea Thought Leader Think like a Publisher Create and Promote Content Networking on Steroids Create Valuable Online Assets

Editor's Notes

  • #23Ā http://www.slideshare.net/bbrelsford/eating-the-elephant-social-media-marketing-for-professionals
  • #31Ā Reading: http://www.jeffbullas.com/2010/10/18/todays-twitter-tip-how-to-get-targeted-niche-followers
  • #32Ā http://www.jeffbullas.com/2011/05/09/50-awesome-youtube-facts-and-figures/