SplunkLive! Utrecht - KPN
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This document discusses how KPN, the largest Dutch telecommunications provider, implemented Splunk Enterprise to gain operational intelligence across their infrastructure and improve service quality. They created a centralized data lake using Splunk to aggregate operational data from over 60 sources. This has provided insights to 250 active users through over 500 dashboards. Lessons learned include starting with a well-designed architecture and proof of concept. Future plans include expanding Splunk's scope across KPN and integrating with other tools. The top takeaway is to focus on quick wins to demonstrate Splunk's capabilities.
SplunkLive! Utrecht - KPN
- 2. KPN Overview Improve the quality of our services using the right tools GoalsKPN Largest Dutch Integrated Service Provider. 14,077 Employees Only Dutch Telco able to offer a wide range of ICT services.
- 3. Our team within KPN Improve the quality of our services using the right tools GoalsKPN Part of Business Operations – Business Continuity & Improvement 35 Team members 5 members for Operational Analytics
- 4. My Background GoalsGoals The city I call home : Enschede Age : 30 Working @ KPN since : 2011 Before KPN : IT Consultant for a outsourcing company.
- 5. How we got started KPN’s Fast Forward program Goals KPN Started Fast Forward in 2015. Fast Forward is meant to improve turn around times & automate simple and complex operations. Datalake was a part of the Fast Forward Program.
- 6. Raising the bar Taking successful strategy to the next level Innovate Grow Simplify Strengthen Digital & simple service and delivery Converged Telco & IT services Excellent user experience Flexible & simplified networks and operating model Best-in-class secured integrated networks Applying innovative technologies Commercial Operational SIMPLIFY GROW INNOVATE
- 7. How we got started Datalake Goals Situation Struggles Wanted Fast Forward needed to implement a centralised datalake for all Operational Data. Preferably based on HADOOP Data across different tools. Operational Reporting not standardized. Splunk used as a tool for capacity management on one platform. Centralised datalake based on HADOOP so all Operational Analytics can be done from a central place by all teams within Business Operations
- 8. How we got started First design Goals Situation Struggles Wanted Hadoop as central platform Flexibel Not realtime Multiple components to manage Pro’sSituation Con’s
- 9. Enter Splunk Enterprise @ KPN Goals Single platform to manage. Ease of use. Scalability. Realtime. Licensing Pro’s Con’s
- 10. Tooling & Automation Ecosystem A high-level overview JENKINS BEAKER VMPOOLER vCenterMaster Agents VERSION CONTROL Operational Intelligence Sync Web Hook Data Customer Teams Infrastructure Team Module Dev Team Puppet DB FEEDBACK Automated Testing Repo
- 11. Operational Intelligence with Splunk Knowledge is power Nodes Platforms Applications Modules Module versions Puppet run info Nodes in NOOP mode Puppet facts Configuration Changes GitHub commit details Capacity Management Patch Management Compliancy Real Time Troubleshooting Dashboard
- 12. Current state and lessons learned Current State Technology 50 Billion events……and counting! 60+ Sources 1 Million+ page views People 250 active users 27 Custom KPN apps 579 Dashboards Our apps and dashboards provide +- 1500 people with insights Lessons Learned Prepare a well designed and structured POC. Start with a well designed Splunk architecture. Be prepared for a major demand for insights!
- 13. Whats next! Strengthen and improve Roadmap Items Infrastructure Currently migrating to a scalable indexing cluster and searchhead clusters. Analytics Improve Splunk integration Expanding the scope to different parts of KPN. Collaboration Integrate with our other tools such as Jira and HipChat.
- 14. Top Takeaway Stop over planning, Start Splunking! Focus on quick wins to show what you can do with Splunk If you want to be an engine for change make sure you’re a diesel!
- 15. Thank you! Questions? And please join the official splunk usergroup @ usergroups.splunk.com
Editor's Notes
- #2: Tekst groter!
- #3: Bridge to using Puppet. But Puppet is a complex and power tool.
- #4: Bridge to using Puppet. But Puppet is a complex and power tool.
- #5: Bridge to using Puppet. But Puppet is a complex and power tool.
- #6: Bridge to using Puppet. But Puppet is a complex and power tool.
- #8: Bridge to using Puppet. But Puppet is a complex and power tool.
- #9: Bridge to using Puppet. But Puppet is a complex and power tool.
- #10: Bridge to using Puppet. But Puppet is a complex and power tool.
- #12: TDD document Compliancy dasboard Patch Management
- #15: Bridge to using Puppet. But Puppet is a complex and power tool.