Staff Development
Nirmala Roberts
India
We shall learn about….
 Staff development
 Meaning and characteristics
 Role
 Steps of staff development
 Types
Staff development
 Processes, programs and activities through which an
organization develops, enhances and improves the skills,
competencies and overall performance of its employees.
 It may be - formal/ informal & on/ off campus)
 Aims to –
 Accomplish institutional and divisional goals, and
 Grow personally and professionally
 = Continuing Personal and Professional Development
(CPPD)
Characteristics of
Staff development program
 Dual Purposes: Staff and Organization Development
 Developmental Plan – Meets individual and
organizational needs
 Process and Product – Improve work output.
 Emphasizes teamwork - to achieve larger goals
Characteristics of
Staff development program
 Anchored in Day-to-Day work
 Multifaceted, ever Changing – Targets different
people in different roles
 Recognizes Maturation and Growth – At various
levels of hierarchy and seniority
 Tailored to meet the changing functional roles of staff
members
Role of Staff Development
Programme
 Applies adult learning principles when helping employees
learn new skills or information.
 Is sensitive to the learning deficits of the staff and creatively
minimizes these deficits
 Coaches employees regarding knowledge and skill deficits.
 Frequently assesses learning needs of the unit.
 Actively seeks out teaching opportunities.
 Uses teaching techniques that empower staff.
Types of Staff Development
1. Induction Training.
2. Job Orientation.
3. In service education
4. Continuing education
5. Management development
6. Organizational development
7. Training for special function
Interlocking Nature Of Staff
Development Activities
Training for Specific Function
Steps of staff development program
Assess educational needs of staff members
Set priority
Develop the general objectives
Determine the resources needed to reach the desired objectives
Develop a master calendar for an entire year
Establish files on major educational topics
Develop and maintain staff development record system
Regularly evaluate the staff development program
Create a positive atmosphere
Address the new job concerns
Increase comfort level and feeling of belonging
Increase knowledge of the orgn.al procedures, policies, values
Share job specific information
Increase retention of newly hired employees
Improve employee morale and productivity
Types – Internship; Preceptor-ship; Mentorship
1. Induction Training
Steps in Induction
 Tour of facilities
 Introduction to other employees, superiors,
subordinates
 Description of organizational functions
 Departmental visit
 Orientation to philosophy, goals and objectives
 Administration policies and procedures
2. Job Orientation
Creating awareness -
In new employee – Roles, responsibilities and
relationships; working hours, place of work, performance
standards, benefits and facilities
The present employee - Job responsibilities of her/ his
expanded/ enriched role.
The older employees – About policy changes etc
Types – General & Specific
IMPORTANCE OF ORIENTATION
PROGRAMME
 Provides essential, relevant and necessary information
 Helps employee to gain confidence with sense of belonging
 Lessens time to learn about new job related issues.
 Help solve initial problems and make faster adjustment
 Eliminates -
 Learning by trail and error
 Passing of incorrect information by old employees and peers.
 Misinterpretation; mistakes and confusion; apprehension
 Acquaints employee with personnel services available within the
institution/community
Induction Vs Orientation training
Basis for
comparison
Induction training Orientation training
Meaning Welcome newcomer to the
orgn.
To ready them for he job
Assimilation of new joinee into the
orgn; rehabilitate at new workplace,;
provide basic info about the orgn.
Involves Introduction of employee
with the orgn.
Integration of the employee in the
orgn.
Time horizon Short term Long term
Sequence First Second
Form Detailed presentation /
company’s brochure (rules &
policies & employee
benefits)
Practical overview of the orgn.
3. In service education
A planned educational experience provided by
the employing agency to the employee, in the job
setting and closely identified with services , for a
better and effective performance as a person and
as a worker.
Philosophy of ISE
In-Service Education is –
 Based on the needs of the learner
 Planned, flexible and dynamic
 Simple and practical
 Purposeful and participative
 Oriented to employee, job and product
Objectives of ISE
Employee oriented –
 Develop fullest potentials
 Update knowledge
 Maximize performance
competence
 Stimulate & develop
occupational interest
 Maintain and improve job
satisfaction
 Increase the professional
confidence
 Develop a team attitude
Employer oriented -
 Decrease staff turnover
 Improve patient care
 Eliminate dead-end jobs
 Thus improve worker
morale & motivation
 Upgrade the employees
 Remedy training deficits
 Help employees find a
proper place in the
organization
Types of ISE
1
2
3
Assessment
Pinpoint needs, prioritize needs, set
training objectives, and develop criteria
Planning
- The course outline & content; resource
personnel; venue; scheduling; finances ;
evaluation criteria, and other arrangements
Evaluation
Pre test & post test; Observation & follow up
studies to assess transfer of learning to the job
and extent of retention of learning.
Steps of In-service education
programme
Implementation
Climatic check, actual conducting of
training with ongoing monitoring
Methods of In-service education
Ward teaching
Discussion
Laboratory
Conference
Seminar
Workshop
Field trip
Job orientation
Who’s responsibility?
Employing agency
Employee
4. Continuing Education
All the learning activities that occur after an
individual has completed her/ his basic
education - Cooper
The education which builds up on a previous
education -Shannon
Purpose of Continuing Education
 Enable a worker to move from satisfactory to excellent
performance
 Exposure to new concepts; procedures; innovative product
applications, or acquisition of increased expertise
 Ensure professional development
 Increase ability in problem solving in a clinical teaching/
administrative area.
 Preparation for promotions & better job prospects
Difference between ISE & Continuing
Education
Features In-service Education Continuing Education
Responsibility Employing agency Individual (Uses various
agencies)
Basic concept Retrain people, improve worker
performance
Self directed learning
Venue Employment setting (= staff
education) & in association with
the performance of duties
Not limited to area of
employment
Areas covered Specific as observed by the
agency
Covers entire learning needs
of the individual
Utility value In area of employment In area of employment and all
aspects of living
Work performance Improved in area of work Improved in general
Training for Specific Function
 = Workshop - The term is borrowed
from engineering and technology.
 Aim – To achieve skills – Cognitive, psychomotor, teaching,
affective, communication, supervisory…
 A meeting at which a group of people engage in intensive
discussion and activity on a particular subject or project/
procedure.
Staff development
workshop
 Opportunity to teach-learn from each other
 Takes place in small groups
 Combination of presentations, demonstrations
 Interactive-leads to active participation
 Provides opportunity to practice skills and receive
feedback
Need…
 Organizer
 Convener/ Coordinator/ Chairman
 Experts & resource persons
 Participants
Potential difficulties in staff
development & training activities
Lack of time
Inadequate resources at disposal
Under-funded training budgets
Conflicting priorities
Lack of Clarity about what should be done
Failure to identify, or accept the need.
Potential difficulties in staff
development & training activities
Shortfall in training skill or experience
Fear that trained employee –
Will leave the organization or
Will be poached by competitor
Cynical attitude to Staff development-Not directly
measurable
 Treated as ‘Cost’ and not as ‘Investment’.
Thanx

Staff Development NR.ppt

  • 1.
  • 2.
    We shall learnabout….  Staff development  Meaning and characteristics  Role  Steps of staff development  Types
  • 3.
    Staff development  Processes,programs and activities through which an organization develops, enhances and improves the skills, competencies and overall performance of its employees.  It may be - formal/ informal & on/ off campus)  Aims to –  Accomplish institutional and divisional goals, and  Grow personally and professionally  = Continuing Personal and Professional Development (CPPD)
  • 4.
    Characteristics of Staff developmentprogram  Dual Purposes: Staff and Organization Development  Developmental Plan – Meets individual and organizational needs  Process and Product – Improve work output.  Emphasizes teamwork - to achieve larger goals
  • 5.
    Characteristics of Staff developmentprogram  Anchored in Day-to-Day work  Multifaceted, ever Changing – Targets different people in different roles  Recognizes Maturation and Growth – At various levels of hierarchy and seniority  Tailored to meet the changing functional roles of staff members
  • 6.
    Role of StaffDevelopment Programme  Applies adult learning principles when helping employees learn new skills or information.  Is sensitive to the learning deficits of the staff and creatively minimizes these deficits  Coaches employees regarding knowledge and skill deficits.  Frequently assesses learning needs of the unit.  Actively seeks out teaching opportunities.  Uses teaching techniques that empower staff.
  • 7.
    Types of StaffDevelopment 1. Induction Training. 2. Job Orientation. 3. In service education 4. Continuing education 5. Management development 6. Organizational development 7. Training for special function
  • 8.
    Interlocking Nature OfStaff Development Activities Training for Specific Function
  • 9.
    Steps of staffdevelopment program Assess educational needs of staff members Set priority Develop the general objectives Determine the resources needed to reach the desired objectives Develop a master calendar for an entire year Establish files on major educational topics Develop and maintain staff development record system Regularly evaluate the staff development program
  • 10.
    Create a positiveatmosphere Address the new job concerns Increase comfort level and feeling of belonging Increase knowledge of the orgn.al procedures, policies, values Share job specific information Increase retention of newly hired employees Improve employee morale and productivity Types – Internship; Preceptor-ship; Mentorship 1. Induction Training
  • 11.
    Steps in Induction Tour of facilities  Introduction to other employees, superiors, subordinates  Description of organizational functions  Departmental visit  Orientation to philosophy, goals and objectives  Administration policies and procedures
  • 12.
    2. Job Orientation Creatingawareness - In new employee – Roles, responsibilities and relationships; working hours, place of work, performance standards, benefits and facilities The present employee - Job responsibilities of her/ his expanded/ enriched role. The older employees – About policy changes etc Types – General & Specific
  • 13.
    IMPORTANCE OF ORIENTATION PROGRAMME Provides essential, relevant and necessary information  Helps employee to gain confidence with sense of belonging  Lessens time to learn about new job related issues.  Help solve initial problems and make faster adjustment  Eliminates -  Learning by trail and error  Passing of incorrect information by old employees and peers.  Misinterpretation; mistakes and confusion; apprehension  Acquaints employee with personnel services available within the institution/community
  • 14.
    Induction Vs Orientationtraining Basis for comparison Induction training Orientation training Meaning Welcome newcomer to the orgn. To ready them for he job Assimilation of new joinee into the orgn; rehabilitate at new workplace,; provide basic info about the orgn. Involves Introduction of employee with the orgn. Integration of the employee in the orgn. Time horizon Short term Long term Sequence First Second Form Detailed presentation / company’s brochure (rules & policies & employee benefits) Practical overview of the orgn.
  • 15.
    3. In serviceeducation A planned educational experience provided by the employing agency to the employee, in the job setting and closely identified with services , for a better and effective performance as a person and as a worker.
  • 16.
    Philosophy of ISE In-ServiceEducation is –  Based on the needs of the learner  Planned, flexible and dynamic  Simple and practical  Purposeful and participative  Oriented to employee, job and product
  • 17.
    Objectives of ISE Employeeoriented –  Develop fullest potentials  Update knowledge  Maximize performance competence  Stimulate & develop occupational interest  Maintain and improve job satisfaction  Increase the professional confidence  Develop a team attitude Employer oriented -  Decrease staff turnover  Improve patient care  Eliminate dead-end jobs  Thus improve worker morale & motivation  Upgrade the employees  Remedy training deficits  Help employees find a proper place in the organization
  • 18.
  • 19.
    Assessment Pinpoint needs, prioritizeneeds, set training objectives, and develop criteria Planning - The course outline & content; resource personnel; venue; scheduling; finances ; evaluation criteria, and other arrangements Evaluation Pre test & post test; Observation & follow up studies to assess transfer of learning to the job and extent of retention of learning. Steps of In-service education programme Implementation Climatic check, actual conducting of training with ongoing monitoring
  • 20.
    Methods of In-serviceeducation Ward teaching Discussion Laboratory Conference Seminar Workshop Field trip Job orientation Who’s responsibility? Employing agency Employee
  • 21.
    4. Continuing Education Allthe learning activities that occur after an individual has completed her/ his basic education - Cooper The education which builds up on a previous education -Shannon
  • 22.
    Purpose of ContinuingEducation  Enable a worker to move from satisfactory to excellent performance  Exposure to new concepts; procedures; innovative product applications, or acquisition of increased expertise  Ensure professional development  Increase ability in problem solving in a clinical teaching/ administrative area.  Preparation for promotions & better job prospects
  • 23.
    Difference between ISE& Continuing Education Features In-service Education Continuing Education Responsibility Employing agency Individual (Uses various agencies) Basic concept Retrain people, improve worker performance Self directed learning Venue Employment setting (= staff education) & in association with the performance of duties Not limited to area of employment Areas covered Specific as observed by the agency Covers entire learning needs of the individual Utility value In area of employment In area of employment and all aspects of living Work performance Improved in area of work Improved in general
  • 24.
    Training for SpecificFunction  = Workshop - The term is borrowed from engineering and technology.  Aim – To achieve skills – Cognitive, psychomotor, teaching, affective, communication, supervisory…  A meeting at which a group of people engage in intensive discussion and activity on a particular subject or project/ procedure.
  • 25.
    Staff development workshop  Opportunityto teach-learn from each other  Takes place in small groups  Combination of presentations, demonstrations  Interactive-leads to active participation  Provides opportunity to practice skills and receive feedback
  • 26.
    Need…  Organizer  Convener/Coordinator/ Chairman  Experts & resource persons  Participants
  • 27.
    Potential difficulties instaff development & training activities Lack of time Inadequate resources at disposal Under-funded training budgets Conflicting priorities Lack of Clarity about what should be done Failure to identify, or accept the need.
  • 28.
    Potential difficulties instaff development & training activities Shortfall in training skill or experience Fear that trained employee – Will leave the organization or Will be poached by competitor Cynical attitude to Staff development-Not directly measurable  Treated as ‘Cost’ and not as ‘Investment’.
  • 29.