The document discusses various tools that can be used by social enterprises for strategic use of ICT and communication. It is divided into three modules: 1) ICT tools for optimization of everyday work, which discusses project management, communication, and collaboration tools; 2) Social media working for social enterprise, covering positioning and tips for using social media; and 3) tools for social media marketing, including for creating buyer personas, marketing calendars, and analytics. The document provides descriptions, key features, pros, and cons of numerous tools in each category to help social enterprises optimize their operations and online presence through strategic use of technology.