This document provides tips to improve speaking and listening skills. For speaking, it recommends preparing well, creating a positive impression, organizing ideas logically, being interesting, speaking clearly, establishing eye contact, and pronouncing words correctly. For listening, it suggests ignoring disturbances, using lag time effectively, avoiding anticipation, being open-minded, having empathy, not judging the speaker, listening to the full message, not distorting the message after, taking notes, and practicing listening skills. Improving these skills can help one succeed in school, work, and other areas of life.