Download as PDF, PPTX
Uploaded byRegional Health
Successful Shared Services Implementation
The document outlines 10 keys to effectively implementing a shared service center. It recommends establishing clear objectives and criteria for what processes to include. A phased implementation plan and simplifying complex processes upfront are also advised. Strong governance is needed to prevent unnecessary complexity over time. Performance should be regularly benchmarked and technology platforms chosen that can support the shared services long-term.
More Related Content
Similar to Successful Shared Services Implementation
![Adapting to a Hybrid World [Webinar on Demand]](https://cdn.slidesharecdn.com/ss_thumbnails/adaptingtoahybridworld-161111023003-thumbnail.jpg?width=640&height=640&fit=bounds)
Successful Shared Services Implementation
- 1. Shared Service Center 10Keys to Effective Implementation Effective Leadership: Popular Article Series from HR C-Suite www.hrcsuite.com
- 2. Efficiency, saving money,improving quality and service is necessary for businesses remain healthy and viable. It should be no surprise that many multi-location companies are looking at the shared service model as way of achieving those objectives.
- 3. Here are 10Steps to an effective shared service center implementation:
- 4. 1. Ask KeyQuestions What objectives are to be reached?
- 5. 2. Determine KeyCriteria Understand what should go into shared service center and what should not.
- 6. 3. Phase Implementation Determinea sequence of events and what and when things will change.
- 7. 4. Simplify ComplexityUpfront Simplify complex processes before implementation.
- 8. 5. Establish StrongGovernance Establish good oversight to prevent “complexity creep”
- 9. 6. Establish Chargeback Expectations Beclear and transparent about costs and billing arrangements
- 10. 7. Change Management Takechange management seriously and have a plan
- 11. 8. Ensure EffectivenessOver Time Build benchmark and follow up measures to ensure performance in the long-term
- 12. 9. Evaluate Technology Planfrom the start what is the best technology platform that will support the service center.
- 13. 10. Use ServiceLevel Agreements SLA’s are a great communication tool between service center and customer.
- 14. Get our NEWpublication today! The Insider’s Guide to Shared Services vWhat are common services offered (and how are they determined)? vWhat roles are critical to success? vWhat technology is needed to support this initiative? vWhat chargeback model do you recommend? vHow do you measure performance? Get these key shared service questions answered as well as templates, tools and checklists! To learn more and get access go to: http://www.hrcsuite.com/ publications/shared_services