SunTseu, evenement SalesCloud chez Oracle, Automatisez vos Ventes grâce au CRM
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The document outlines the Oracle Sales Cloud presentation, discussing its application strategy and offerings, including mobile, social, and analytics capabilities. It highlights the importance of customer experience with statistics on executive perspectives and the need for effective CX initiatives. Key features include integrated customer experience, performance management tools, and various service options available for businesses.
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SunTseu, evenement SalesCloud chez Oracle, Automatisez vos Ventes grâce au CRM
- 1. <Insert Picture Here> EXPERIENCE CLIENT Oracle Sales Cloud Nicolas Godlewski, Alliance Manager Sébastien Barillot, PreSales Manager France Eric Bruna-Fiorentino, Industry Presales Lead 13 Mars 2014
- 2. Agenda Stratégie applicative Oracle (10 mns) L’offre Oracle Sales Cloud (20 mns) Illustration applicative (45 mns) Tarification (5 mns) Références (10 mns) Questions – Réponses (10 mns)
- 3. 3 Copyright © 2012, Oracle and/or its affiliates. All rights reserved. Stratégie Applicative Oracle
- 4. New Technologies | New Possibilities Social Mobile Cloud Big Data Analytics New Business ModelsNew Products New Experiences
- 5. Customer Experience. Reimagined. The Experiences Customers Expect
- 6. The Expectations Gap The Execution Gap 97% executives say CX is critical to their business advantage 37% are just getting started with a formal CX initiative Customer Experience Expectations Delivery
- 7. Marketing Sales Commerce Service Social Oracle’s Modern Customer Experience Solution Connects every engagement customers have with your brand
- 8. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.8 8 Mobile Social In Store Contact Center Field Service Direct Sales Channel Sales Web Customer Experience FoundationSocial Network Mobile Analytic KPIs & Dashboards Predictive Analytics Integrations Integrated Customer Experience Foundation Oracle Commerce COMMERCE Oracle CX Cloud Suite Oracle Sales Cloud: Smarter Sales Oracle Service Cloud SERVICE Oracle Sales Cloud SALES Oracle Marketing Cloud MARKETING Oracle Social Cloud SOCIAL Oracle Sites & Endeca CONTENT
- 9. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.9 Unsurpassed Global & Regional Coverage leveraging State of the Art Facilities Baseline 99.999% Availability of Power/Cooling 24X7 Active Monitoring and Support U.S. – EU SAFE HABROUR – EU General Data Protection Regulation – Asia-Pacific Data Hosting Regulation Select a Hosting Region that works for you Chicago Ashburn Austin Santa Clara Toronto Japan Singapore Sydney Linlithgow Amsterdam London
- 10. Copyright © 2012, Oracle and/or its affiliates. All rights reserved.10 Oracle Cloud Services proposés Application Services Platform Services Social Services Infrastructure Services
- 11. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.11 Social Marketing Social Engagement & Monitoring Social Network Social Data & Insight Object Storage Compute Messaging Cache Identity Sync Global Human Resources Talent Management Sales Service Enterprise Resource Planning Enterprise Performance Management MarketingApplication Services Social Services Infrastructure Services Database Java Developer Mobile Documents Business Intelligence Cloud Marketplace Database BackupPlatform Services Oracle Cloud Une suite intégrée de services
- 12. Copyright © 2013 Oracle and/or its affiliates. All rights reserved.12 L’offre Oracle Sales Cloud
- 13. Copyright © 2014, Oracle and/or its affiliates. All rights reserved.13 Mobile Social Sales Businesses Telesales Consumers Direct Sales Channel SalesWeb Simplified UI Extensibility Mobile Customer Data Management Collaborative Selling Social Performance Dash Boards Analytics Sales Force Automation SALES Configure, Price, Quote Commerce Partner Management PRM Cloud Marketplace Oracle Sales Cloud Integrated Customer Experience Foundation
- 14. Copyright © 2012, Oracle and/or its affiliates. All rights reserved.14 Les fondements du SFA Tous les éditeurs couvrent ces besoins
- 15. Copyright © 2014, Oracle and/or its affiliates. All rights reserved.15 15 Leads, Opportunities, Configure, Price, Quote Mobile and Collaboration Customer Master Integrated Sales & Marketing Real time Integrated Analytics Quota and Compensation ManagementTerritory Management De nouveaux challenges à relever … Oracle Sales Cloud vous permet d’y répondre grâce à une couverture fonctionnelle étendue et une ergonomie innovante Forecasting and Analytics
- 16. Copyright © 2012, Oracle and/or its affiliates. All rights reserved.16 Un outil enrichi de rapports dynamiques Rapports et tableaux de bord temps réel Dashbords pré-construits Clients Pipeline Opportunités Créez très facilement rapports et dashboards en quelques clics
- 17. Copyright © 2012, Oracle and/or its affiliates. All rights reserved.17 Un module unique de gestion de la performance Territoires, Quotas et compensation des commerciaux Maximisez la couverture du marché avec des territoires équilibrés Proposez des quotas réalistes et atteignables basés sur les données du CRM Gérez la compensation de vos commerciaux Bénéficiez d’analyses en temps réel pour vous permettre d’ajuster l’organisation commerciale au bon moment
- 18. Copyright © 2012, Oracle and/or its affiliates. All rights reserved.18 Tirer profit de la connaissance collective au sein de vos équipes Bénéficiez des avantages des réseaux sociaux sans le bruit associé Le contenu est contextuel aux objets du CRM Accessible depuis Outlook et depuis les applications mobiles dédiées Efficacité … grâce à la collaboration
- 19. Copyright © 2012, Oracle and/or its affiliates. All rights reserved.19 Facilité … d’accès via la mobilité & un choix d’interfaces selon l’usage Interface simplifiée pour accès en quelques clis depuis tous devices Outlook Mobile et Apps
- 20. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.20 Multi-Device Administration Configuration Access Control Authentication / SSO Services Multi-Language Multi- Currency Web Services/Groovy Reporting & Analytics Object Workflow Search Engine Besoins types d’adaptation de la solution
- 21. Copyright © 2013 Oracle and/or its affiliates. All rights reserved.21 Facile à étendre, par simple clics Une plateforme qui vous garantit des performances exceptionnelles pour l’intégration et une extensibilité totale Entièrement configurable et extensible Look and feel Business Processes Reporting Data Model et automatisation Page Composer Process Composer Application ComposerBI Reports Composer
- 22. Copyright © 2013 Oracle and/or its affiliates. All rights reserved.22 Illustration applicative
- 23. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.23 23 Nos acteurs du jour Lisa Jones Mateo Lopez • Commerciale chez Infusion Technologies • En charge des grands comptes • Très mobile, elle passe peu de temps au bureau • Directeur des ventes • Responsable d’une équipe européenne, il est souvent en déplacement • Lisa lui reporte
- 24. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.24 24 Lisa se connecte à son ordinateur de bureau Elle consulte son agenda de la semaine et prépare son RDV client
- 25. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.25 25 Lisa vient d’arriver chez ABC Partner France Avant d’entrer en réunion, elle se remémore les informations clés grâce à son smart phone
- 26. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.26 26 La réunion avec ABC Partner France vient de se terminer Lisa informe immédiatement Matéo de l’issue positive de sa réunion
- 27. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.27 27 Comme souvent, Mateo est bloqué à l’aéroport Grâce à son iPad, il continue de suivre son équipe en temps réel
- 28. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.28 28
- 29. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.29 29 Oracle Sales Cloud Lisa (Sales Rep) Agenda Détail fiche client / opportunité Génération de Leads Mobilité Collaboration intégrée
- 30. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.30 30 Oracle Sales Cloud Matéo (Manager) Accès en mobilité Collaboration intégrée Forecasting Le reporting en temps réel Travailler en déconnecté dans Outlook
- 31. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.31 31 Bénéfices clés pour nos clients Oracle Sales Cloud Une interface intuitive pour une meilleure productivité Une vision synthétique du portefeuille client et de l’activité commerciale agrémenté de rapports temps réel Une adoption utilisateur renforcée grâce à au module déconnecté entièrement intégré à Outlook Un outil collaboratif complet permettant aux utilisateurs de partager l’information au bon moment Nouvelle version proposée tous les 3 mois Déploiement agile, en quelques semaines Capacités d’intégration au SI d’un client existant
- 32. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.32 32 Customers: • Find out what is available today as value-added solutions App Provider: • Become a Publisher is the simple and fast way to get started and go further Oracle Cloud Marketplace: https://cloud.oracle.com/marketplace Oracle Cloud Marketplace
- 33. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.33 33 Oracle Sales Cloud Integrated Portfolio Sales Cloud Service Cloud Visibility to Opportunities, Incidents, Service Requests Marketing Cloud Integrated Marketing Campaigns & Leads Social Cloud Integrated Social Campaigns & Leads from Social Social Network Conversations about Sales Topics Customer Master Shared Clean Customer DataData Cloud Social Data and Insight Service ERP Opportunity to Quote and Order Fulfillment Quote Configure, Price, Quote
- 34. Copyright © 2013 Oracle and/or its affiliates. All rights reserved.34 Tarification
- 35. Oracle Sales Cloud Sell More, Sell Faster, Sell Smarter Standard Offering Oracle Sales Cloud Base* Plus: •Territory Management • Lead Management • Forecast Management • Sales Catalog • Quota Management • Oracle Social Network • Oracle Sales Cloud Outlook Edition • Oracle Sales Cloud Mobile • Sales Prediction Engine • Customer Hub Cloud Service** • Data Steward Cloud Service • Transaction Business Intelligence and one user of Applications Extensibility Framework. Enterprise Offering Oracle Sales Cloud Base Plus: •Standard Offering Plus • Mobilitics (PIAA) • Sales Campaigns • Incentive Compensation and one user of Applications Extensibility Framework for every 20 users. Premium Offering Oracle Sales Cloud Base Plus: •Enterprise Offering Plus • Opportunity Landscape • Enterprise Contracts Base and one user of Applications Extensibility Framework for every 20 users. *Oracle Sales Cloud Base includes Customer Center, Opportunity Management, Notes, Attachments, References and Competitors etc ** Term being used for combination of Customer Management Foundation for Org/Person Cloud Service
- 36. Copyright © 2013, Oracle and/or its affiliates. All rights reserved. Oracle Customer Experience36
- 37. Copyright © 2013, Oracle and/or its affiliates. All rights reserved.37 37