Survey Results
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The document summarizes the results of a web survey conducted by a public library district. It finds that over half of patrons visit the library website weekly, most often from home, and that the majority have never used the site on a mobile device. The primary uses of the site are for account management and searching the catalog. Based on the findings, the document recommends rebuilding the site as a portal to library resources rather than a separate catalog, improving the account experience, search functionality, and reader advisory offerings.
Survey Results
- 2. How often do you visit the District’s web site, arapahoelibraries.org?
- 3. Where are you, most often, when you use the web site?
- 4. How often do you use your phone or mobile device to access arapahoelibraries.org?
- 5. How old are you?
- 6. Patron Response Overview 54% of patrons visit the arapahoelibraries.org web site once per week; 24% visit once per day 77% of patrons are at home when they visit the site 69% of patrons have never accessed the site on a phone or mobile advice 39% of patrons are aged 41-55; 36% are 55+
- 7. Patron Site Use Responses: Primary Purpose 55% use the web site to perform account- related activity 41% use the site to search for items 8% use the site to access downloadable items 6% use the site for readers advisory 4% use the site for research 2% use the site to find information about programming and events
- 8. Patron Site Use Responses: Secondary Purpose 32% use the web site to perform account- related activity 26% use the site to search for items 12% use the site for readers advisory 11% use the site to find information about programming and events 11% use the site for research 8% use the site to access downloadable items
- 9. Staff Responses: What’s the most important thing for our patrons? 28% account features 18% catalog/classic catalog 18% ebooks/downloadables 13% search 5% information 3% programming and events
- 10. Staff Response: What’s the most important thing YOU use? 40% catalog/classic catalog 35% ebooks/downloadables 11% databases 10% readers advisory 8% information 6% programming
- 11. Staff Responses What problems do patrons have? 27% catalog/classic catalog 23% ebooks/downloadables What problems do staff have? 28% catalog/classic catalog 22% ebooks/downloadables 18% search 15% site speed/performance 8% cart/book bag
- 12. Staff Responses How could the site support your work better? 18% “ok as is” 14% improved search 12% improved speed/performance 12% visibility of X If you could change one thing… 13% ebooks/downloadables 11% catalog/classic catalog 11% visibility of X 9% “nothing,” “no suggestions”
- 13. 5 Recommendations Rebuild the web site as a portal to the catalog and other tools, rather than a second catalog. Improve III account experience. Improve search function across formats. Keep exploring and expanding reader advisory opportunities. Reconsider content refresh intervals of content for web team workflow.