Symantec Secure Web Content Service - KAZ
- 1. Commercial in Confidence 1 Enterprise Security Services Symantec ™ Web Content Service Managed staff access to inappropriate or malicious web based content Overview Organisations around the world provide the Internet for staff to perform their work. Unfortunately a large amount of content available through this medium contains viruses and illegal or inappropriate content. During Jul to Dec 2004, 7360 new viruses and worms were detected, an increase of 64% on the previous 6 months, and a 300% increase over the same period the previous year. (Source: Symantec Internet Security Threat Report VII) There is no debate and numerous examples within organisations where content containing illegal or inappropriate content has created legal and complex HR issues. Organisations continue to set policy and attempt to educate staff. However traditional approaches have not been as effective as management would like. To effectively address the issue, you need an approach which will continuously monitor and screen content being accessed by staff according to your corporate policy. Symantec Web Content Control Service (SWCS) manages this business risk for your organisation. This service manages all inappropriate, offensive, illegal and malicious content which staff may access. Figure 1 highlights this model. Figure 1 - Web Content Control Overview This service leverages people, process and technology to deliver a capability which is more effective and cost effective than an organisation can provided with internal resources. Key Benefits The key benefits to your organisation are: Reduce HR & legal issues – Stop inappropriate and offensive content being accessed by staff. Reduce operational costs – Lower cost than companies can provide internally. All year round protection – 24 hours a day, 365 days a year the service monitors and protects your business. Guaranteed service – Backed by Symantec Service Level Agreements (SLA). Predictable cost model – Fixed fee per month service based on the number of users with no capital costs. Complete visibility – With direct access to management analysis and reporting tools, clients can view status and important statistical information from anywhere they choose. Key Features Key features of the Symantec Compliance Management service are: Complete coverage – Coverage across all your mobile, desktop and server environments. Vendor independent – Manage Symantec, heterogeneous, or other major vendor products. 24 hour incident response capability – The service is monitored on a 24 hour, 365 day basis with a team ready to respond and manage issues. Management Dashboard – A secure management portal to view status of service. Reporting – Regular reporting to management on service metrics and security statistics. Service desk integration – Automatic ticketing integration with Peregrine and Remedy service desks. Fixed contracts – Fixed price agreements based on 3, 4 and 5 year periods.
- 2. Commercial in Confidence 2 Enterprise Security Services Symantec ™ Web Content Service Managed staff access to inappropriate or malicious web based content Our Approach As the approach is not product driven, Symantec take a methodical process oriented approach to ensure success. This involves: An analysis of the customer’s current network and internal processes. Establishment of a transition plan for moving to the new service. Design, build, test and transition to the service. Perform reporting, maintenance, monitoring and incident response services ongoing. To achieving this in a cost effective manner, Symantec: Establishes automated processes and capability through world leading technology. Utilises the best industry experts to rapidly and efficiently manage the service. Symantec ensures this approach is globally consistent and repeatable with a quality outcome by: Using Symantec tried and tested practices integrated into your business processes. Establishment of automated tools to manage the content flowing between staff and the outside world. Simply put, all year round Symantec utilise best of breed technology, expert people and proven processes to establish an integrated management practice. This approach can be demonstrated by Figure 2. Figure 2 - Symantec's approach Symantec establishes and maintains three important activities around this service: 1. 24 by 7 monitoring and incident response – Automated services track and notify our incident response teams of potential and actual issues. 2. Management reports – Baseline and trend reporting for operational and executive management. 3. Workflow management – Automated remediation and activity tracking integrated into major helpdesk ticketing systems (e.g.: Peregrine, Remedy etc). These activities are delivered by expert staff trained and experienced in security risk management to ensure relevance to your business. About Symantec Symantec is the global leader in information security providing services designed to help mid- sized businesses and large enterprises secure and manage their IT infrastructure. Symantec Australia Head Quarters Riverside Corporate Park Level 2, 1 Julius Avenue North Ryde NSW 2113 More Information Telstra/KAZ Account Manager Richard Dufty Email: [email protected] Phone: 02 8220 7035 Mobile: 0414 754 325 Telstra/KAZ Business Development Manager Glenn Hurn Email: [email protected] Phone: 03 9864 2629 Mobile: 0407 775 672