Take Charge of Your Cloud Migrations with Dependency Mapping, Inventory and Usage Insights

IT & DATA MANAGEMENT RESEARCH,
INDUSTRY ANALYSIS & CONSULTING
Dennis Nils Drogseth
Vice President of Research
Enterprise management Associates
Take Charge of Your Cloud
Migrations with Dependency
Mapping, Inventory and
Usage Insights
Will Degener
Director, Product Management
Scalable Software, Ltd

INDUSTRY ANALYSIS & CONSULTING2 © 2019 Enterprise Management Associates
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Featured Speakers
Dennis Nils Drogseth, Vice President, EMA
Dennis joined Enterprise Management Associates in 1998 and currently manages the
New Hampshire office. Dennis brings several years of experience in various aspects
of marketing and business planning for service management solutions. He supports
EMA through leadership in IT Service Management (ITSM), CMDB systems, as well
as megatrends like advanced operations analytics, cross-domain automation
systems, IT-to-business alignment, and service-centric financial optimization. Dennis
also works over several practice areas to promote dialogue across critical areas of
technology and market interdependencies.
Will Degener, Director Product Management,
Scalable Software, Ltd
Will joined Scalable Software in January 2014 as a Senior Solutions Consultant and it
quickly became apparent that his background and experience was very suited to
assisting with product direction alongside his normal activities. 2019 brought an
opportunity to spend more time in the product management role. Will brings decades of
experience across various aspects of enterprise software solution delivery specifically in
the ITSM and ITAM space. His roles have included consultancy, product management
and even a little development too. Often acting as the bridge between the business
need and the software developers his skills lie in understanding need and translating
into a provisioned solution.

Logistics
An archived version of the event recording
will be available at
www.enterprisemanagement.com
• Log questions in the chat panel located on
the lower left-hand corner of your screen
• Questions will be addressed during the
Q&A session of the event
QUESTIONS
EVENT RECORDING
A PDF of the speaker slides will be
distributed to all attendees
PDF SLIDES

Agenda
• Demographics
• What’s really going on with the so-called
“journey to the cloud?”
• What are the reasons, challenges, and benefits?
• How has shadow IT begun to color the
overall IT landscape?
• How is dependency mapping changing the
game?
• Why are new approaches to inventory and
usage becoming ever more critical?
• What is the best strategy for taking charge
of cloud migrations?

Demographics

Market Based Intelligence:
• “EMA Research Report: Optimizing IT for Financial Performance 2016.”
• ”EMA Research Report: Unifying IT Decision Making for Digital War
Rooms,” April, 2019.
• “EMA Research Report: Next-Generation IT Service Management:
Changing the Future of IT,” June, 2017.
• “EMA Research Report: Integrating SecOps with Operations,
Development and ITSM in the Age of Cloud and Agile,” 2017.
• “CMDB Systems: Making Change Work in the Age of Cloud and Agile,”
Drogseth, Twing and Sturm, Elsevier, 2016.
• “EMA Research Report: User, Customer and Digital Experience: Where
Service and Business Performance Come Together,” February, 2017.
• “Casualties of Cloud Wars: Customers are Paying the Price,” webinar
with EMA and iLand, 2014.
• EMA consulting
7 © 2019 Enterprise Management Associates

What’s Really Going On
with the So-called
“Journey to the Cloud”

About 20% of Workloads Are
Currently in the Public Cloud
What percent of your overall workloads are in the public cloud?
4%
4%
10%
21%
21%
25%
12%
3%
None
1% - 4%
5% - 9%
10% - 14%
15% - 24%
25% - 49%
50% - 74%
75% or more
Sample Size = 272

Cloud Spending
• On average IT organizations are
spending more than 30% of their
budgets on public or private cloud
services.
• With an average compound annual
growth rate (CAGR) of 10%
• Those with larger pre-existing cloud
investments show a higher CAGR
for cloud services than others
• Spending more on cloud services aligns
with success in optimizing IT for financial
performance
• And also aligns with size: 33% of
companies with more than 10,000
employees spend more than 60% on
cloud services

Big Cloud Spenders (60% of Budget or More)
Are more Likely to…
• Have more strategic priorities for optimizing IT
• Have more inventory and discovery tools (and
spend more time in reconciling data)
• Have CMDB/CMS, dependency mapping (DDM),
and more automation technologies

Why Are They Moving To Cloud?
Flexibility and Agility + Cost
41%
38%
65%
36%
15%
0%
Cost savings
Shifting expenditures from CapEx to OpEx
Increased flexibility or agility
Policy directive from senior management
Driven by line-of-business managers (shadow IT)
Other

What Cloud-Related Services Are IT
Organizations Prioritizing?
1. External SaaS delivered applications
2. Internally hosted virtual applications
3. Internally hosted virtual desktop applications
4. Externally hosted PaaS capabilities
5. Internal IaaS capabilities
6. Internal on-demand virtualized infrastructure
7. Externally hosted IaaS

Cloud Also Has Its Challenges
How has public cloud impacted your asset/audit processes and capabilities?
20%
41%
25%
8%
6%
Radically impacted - public cloud dramatically changed
our asset/audit requirements
Significantly impacted
Impacted
Somewhat impacted
Not at all impacted

Looking More Broadly
How is cloud impacting ITSM, integrated
operations and asset management?
1. Cloud and virtualization have made asset management
challenging
2. Cloud is shortening review cycles for managing change
3. Cloud is changing how we approach release management
(shorter lifecycles)
4. Cloud is changing how we’re organized
5. Cloud is requiring higher levels of automation in provisioning
services
6. Cloud is pushing us to pay more attention to SecOps
7. Cloud is putting pressures on us to justify costs

Customer Experiences with Asset Vision®
Providing Diverse Range of Intelligence
• Accountability Challenges
• Those who are responsible for expenditure have huge
challenges in identifying where costs are being used
• Inventory bedrock is changing
• Need for multiple tools is growing
• Analysis of multi / hybrid / disparate environments
• Physical
• Virtual
• On Premise / In Data Centre / In Cloud – AWS / Azure
• How to make the intangible tangible
• Quantifying use of web based / zero footprint IT

How Has Shadow IT
Begun to Color the
IT Landscape?

More than Two Thirds of IT Organizations are
Experiencing Shadow IT
Is your organization moving to support cloud via Shadow IT?
38%
32%
29%
Yes, somewhat
Yes, significantly
No
Sample Size = 151

… and of those, 63% Find Shadow IT at least
Somewhat Disruptive
To what degree is this a problem for your organization?
16%
47%
37%
We find it significantly disruptive and a challenge
to our credibility
We find it somewhat disruptive
Not a problem
Sample Size = 107

Perspectives on Central IT versus LOB IT
Further Color the Issue
• Central IT was more likely to…
• Be overseen by the IT executive suite
• 2X more likely to be slated for growth
• More likely to pursue analytics and big data
• More likely to have a CMDB/CMS already in place
• More likely to have integrated cloud-related
services in its catalogs/portals
• More likely to be engaged with
agile/DevOps and create a fast
track for certain applications
• More likely to be involved in
enterprise workflows

Supporting the agile workplace
• Subscription Services driving this evolution
• Vendors benefit hugely
• Not Just Software (IaaS / PaaS)
• LOB are not restricted by infrastructure or process
• Is Shadow the right word?
• Flexible / Agile / Disruptive / Shorter time to operation
• Central Identification and Analysis brings benefits
• Remove duplication
• Leverage better pricing
• Run the winners / cut the losers

How Can Dependency
Mapping Change the Game?

Use Cases for Discovery and Dependency
Mapping (DDM) Can Be Manifold
53%
50%
48%
44%
34%
31%
23%
3%
0%
DDM for performance and availability management for
business services
DDM for data center consolidation
DDM for performance and availability management
across the infrastructure
DDM for change management
DDM for security vulnerability assessments
DDM to support us in the move to cloud
DDM for asset management
None - we have no plans for DDM deployment
Other
Sample Size = 64, Valid Cases = 64, Total Mentions = 184

How Dependency Mapping Can Empower the
“Journey to the Cloud” -1-
• Understanding the data center—the move to cloud
requires more not less visibility into what you’ve got already
• Provisioning new environments in cloud—with
consistent updates and awareness
• Understanding service impact—if you’re making a
change, what happens?
• Continual insight—understanding what’s
true across your public, private and legacy
environments on an ongoing basis
• Taken from an EMA consulting interview–

How Dependency Mapping Can Empower the
“Journey to the Cloud” -2-
• Compliance and Risk Assessment—security is
one of the top concerns for cloud adoption
• No Server Left Behind—Cloud makes it even
more critical to identify unused, or not registered in
your asset management and configuration
management tools
• Application/workload Migration—As applications
migrate to cloud, what interdependencies do you
need to keep in mind
• Software License Management—Both private
and public cloud can make software license
management a challenge

Flashlight in the basement
• Provides near real time source of truth
• Superior to a manually managed spreadsheet depicting
what servers “should” be doing
• Intelligently move data center assets
• Assess communications cross network or geography
• Identify cross business unit communications
• Calculate the correct fit for over / underutilized assets
• Don’t move redundant IT
• Analysis over time provides greater insight
• Measuring trends

Why Are New Approaches to
Inventory and Usage Insights
Becoming Ever More Critical?

What Requirements Most Need Technology
Investment for the Move to Cloud?
1. Security/compliance issues for audits
2. Understanding software and application usage across lines of
business
3. Understanding performance issues with cloud services
4. Optimizing mixed SaaS and on-premise application usage
5. Software license audits
6. Optimizing public cloud for cost/value
7. Lifecycle asset and change
management (private and public cloud)
8. Gaining insights into spending and
usage across public and private cloud
environments

Effective Inventory and Discovery is Key to Just
About Everything
• Assimilating cloud resources
• Asset management and audits
• CMDB/CMS
• Effective analytics
• Change management
• Release management/DevOps
• Capacity planning
• Security and compliance concerns
• Managing application/infrastructure performance in context
• Minimizing redundancies
• IT governance and ownership
• Optimizing end user experience
• IT financial planning

INDUSTRY ANALYSIS & CONSULTING30 © 2019 Enterprise Management Associates, Inc.
Most Spend Nearly 30 Hours Preparing for Asset
Inventory Data for a Major SW License Audit edit Master
title style
On average, how much time does your organization spend collecting asset inventory data for a major SW
license or compliance audit including public/private cloud assets?
12%
18%
24%
23%
13%
4%
3%
4%
Less than 10 hours
Between 11-20 hours
Between 21-30 hours
Between 31-40 hours
Between 41-50 hours
Between 51-75 hours
Between 76-100 hours
More than 100 hours

Understanding Usage -1-
• Usage means…
• Knowing how much cloud-resident (SaaS) applications
are being used (across all devices)
• Knowing the impact of usage on SW license
requirements
• Knowing the impact of usage on HW lifecycle
management
• Knowing the impact of usage for portfolio planning
• Knowing the impact of usage for IT/business
effectiveness

Understanding Usage -2-
Usage means…
• Knowing where SW and HW come together through
superior inventory and discovery
• Knowing how much applications are being used (and by
whom) resident on end-user computers and mobile
• Knowing how much data-center-delivered applications
are being used (and by whom) across all devices

A single source of truth
• Inventory across multiple technologies in one place
• Physical, Virtual, Multi-cloud infrastructure
• Installed Software, SaaS
• Utilization
• Server communication “cobweb” maintains truth
• Resource consumption identifies savings
• Usage
• Forensic usage of applications installed or SaaS
• Continual intelligence for right sizing / right licensing

What Is the Best Strategy
for Taking Charge of
Cloud Migrations?

Be Prepared for Process and Organizational
Changes
Over the past two years, which organizational/process changes
has your organization experienced due to cloud?
40%
40%
40%
36%
28%
25%
23%
9%
1%
Moved towards a more cross-domain management focus
IT became more engaged with it s business clients
Re-evaluated how we work with service providers
Accelerated the adoption of ITIL disciplines and best practices
Operations took back control of initial cloud service deployments
IT became less engaged with its business clients
Moved away from ITIL disciplines and best practices
We have not experienced any organizational or process changes
Other (Please specify)
Sample Size = 151

Some Key Metrics for Measuring Success in
Cloud Migration/Assimilation
• Cost of delivery for external cloud services
• Cost of delivery for internal cloud services
• Service utilization
• Unified cost of delivery across internal/external delivery
• Time to provision new business services
• Service availability/ response SLAs
• Security/compliance-related metrics

Key Business Perspectives in Optimizing Cloud
• Metrics to show application usage from a cost/value
perspective
• Metrics to show end-user application preferences
• Business process impacts
• Revenue-specific metrics
• Business Activity Management (BAM) metrics
• Response time for multiple transactions to complete a
business service
• Supply-chain related outcomes

Values Favoring Success in Cloud Migration
1. A single organization coordinating across silos
1. A strongly evolved cross-silo dynamic
2. IT executive involvement/awareness
3. Effective IT-to-business dialog and planning
4. More effective and evolved metrics
• For all relevant processes and disciplines
• Shared across silos, including IT and business
stakeholders

Values Favoring Cloud Migration – 2-
• Leading technology investments:
• Dependency mapping (DDM)
• Effective inventory/discovery
• Effective usage and cost awareness
• More effective/integrated security/compliance
• More advanced levels of automation
• More advanced levels of analytics
• Capabilities for assimilating and optimizing more data sources
• More effective approaches for data sharing
• CMDB/CMS
• Superior reporting and visualization

Same view on a changing world
• Moving to the cloud is not the end of the story
• It is the beginning of an evolution, a fluid infrastructure
• Continued inventory and monitoring key
• Don’t through out your tools
• Not everything will or can move
• Embrace the change
• Cloud services support innovation and rapid change
• “Invisible” IT is an enabler
• Central monitoring and communication is key

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Take Charge of Your Cloud Migrations with Dependency Mapping, Inventory and Usage Insights

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