Talking Performance Support with Charles Jennings and Xyleme
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This document discusses mobile phone usage and the shift towards mobile performance support for learning. The key points are: 1) As of 2011, there were over 5.9 billion mobile subscriptions globally, with a penetration rate of 87% worldwide and 79% in developing countries. 2) Children in the US are now more likely to own a mobile phone than a book. 3) Performance support provides access to knowledge at the point of need, giving a competitive advantage over traditional training which relies on memorization. 4) Learning has shifted from "pushes" of formal training to "pulls" of on-demand, informal learning through performance support and guidance from others.
Talking Performance Support with Charles Jennings and Xyleme
- 2. End 2011 World Population: 7 billion 5.9 billion* mobile subscriptions Global penetration: 87% Developing World: 79% Photograph: © Charles Jennings * Data from International Telecommunications Union (ITU) 2012 2 2
- 3. Children in the US are more likely to own a mobile phone than a book (85% of children own a phone while only 73% own books at home*) 3 * Data: Sybase, September 2010
- 5. Learning at the moment of need Performance Support Access to knowledge at the point of need provides the real competitive advantage Memorization Familiarization On-Demand Concept Context Task Purely conceptual What is the process? How do I do this? Training Performance Support WORKPLACE LEARNING
- 7. from PUSH to PULL
- 8. from STOCKS to FLOWS “We are moving from STOCKS of Knowledge to FLOWS of knowledge” John Seely Brown (former Chief Scientist, Xerox PARC)
- 10. Most Learning Happens beneath the waterline 10% formal courses Process above waterline Management informal observation projects 90% Support below waterline Guidance mistakes rich conversations successes & informal failures coaching
- 12. The 70:20:10 framework 70% 20% 10% LEARN & DEVELOP LEARN & DEVELOP LEARN & DEVELOP THROUGH THROUGH THROUGH STRUCTURED EXPERIENCE OTHERS COURSES & PROGRAMS 90% = EXPERIENTIAL & SOCIAL LEARNING & DEVELOPMENT
- 13. Learning at the Speed of Business
- 14. Learning at the SPEED of Business “there is an inherent inertia in traditional learning approaches”
- 15. Charles Jennings Duntroon Associates email: [email protected] Web: www.duntroon.com Twitter: @charlesjennings Blog: charles-jennings.blogspot.com (or from www.duntroon.com) Internet Time Alliance www.internettimealliance.com All content © copyright Duntroon Associates or licensed for Duntroon use except where stated. Not to be distributed in electronic format without prior permission. No content to be copied without prior permission