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Finding and Being

Found, Contextually
    A Big Data Application

          Pankaj Mehra
          CTO, Whodini
CONTEXT-AWARE COMPUTING
My world, abstracted and orchestrated my way

 CONTEXTUALIZATION                                                              Emotions &
 SERVICES will enable                                                           Outcomes
 individuals to VIEW and ACT
 upon their world through an                                    Web of                           Contracts &
                                                                people           context         Commitment
 ARRAY OF INFORMATION
 SERVICES
                                                                                 content

 The key innovation will be
 CONTEXT-MEDIATED                                                Web of                             Time &
 TRANSACTIONS against                                          knowledge                             Place
 persistent CONTENT, which
 will be everything that the                                                      Web of
                                                                                  things
 user owns




 Context-Aware Computing: Beyond Search and Location-Based Services, IEEE ComputingNow theme, Aug 2010
 And special issue of Internet Computing in Feb-Mar 2012
“large context”
Organized along the temporal dimension




                  Web of                       Web of
               Knowledge                       People
                                                                                      Project
                                   Professional                                                         Task
                                     Network                                          Collaboration            Meeting
                            competency
                                                        Customer
                                                         service
                     Loyalty                         Product
                                                                                                           Event
              (team / brand / party)                ownership

                                                                                             Vacation          Trip
 Large       family          parenting                                                                                     Small
 Context                                                                                                  Time &         Context
                                           Social          Web of            Contracts &
                                                                                                          Location
Emotions &                                network          Things          commitments
 Outcomes                     interests



     From “The Ecosystem of Context: How to Play” (Mehra) at Silicon Valley Code Camp 2011
Maturity Model for Information Management
Operational Visibility   Integration     Access,      Scale,         Exploitation,
                                         Protection   Optimization   Innovation

Functional   Content     Communication Mobility       Context        Agency
                         Collaboration

Behavioral   Hunting &   Cultivation &   Connecting   Affordances:   Automation
             Gathering   settlements     & sharing    work  fun

Experiential Ignorance   Chance          Dearth -     Abundance – Immersion -
                         encounters -    seeking      pervasive use being
                         addiction

                         INFORMATION        INFORMATION          PLANNED
                           FORAGING            SEEKING          SERENDIPITY
TCS Innovation Forum 2012 - Big Data Whodini
Knowledge workers: All US>Co. w/500 employees>Co. w/10k employees
Could not find an expert in a 320,000 people company
TCS Innovation Forum 2012 - Big Data Whodini
Ashok Rao, Chairman & CEO                         Todd Liebman, SVP (Sales) & CMO
      -Serial entrepreneur - 4 successful               -Serial entrepreneur - 3 successful
      startups (all revenues $100M+)                    startups
      -Founder & CEO – Midcom                           -Founder & CEO, Ze-VO Products
      Communications, IPO July 1995
                                                        -CEO IntelliCheck (AMEX:IDN)
      -CEO – Trexcom- acquired by L-3 in 2000
                                                        -Founder & CEO, Quick Kiosk (acquired
      -President – Enron North America, 1996-           by NCR)
      1997
                                                        -SVP - Sales, Trexcom



Ani Chaudhuri, President & COO                     Pankaj Mehra, SVP & CTO
      -Serial entrepreneur - 2 successful                -Distinguished Technologist - HP Labs
      startups
                                                         -expertise in “sense-making”
      -Cofounder Opelin - 5M users in 25
                                                         -Tech. Staff Tandem,
      countries - acquired by HP in 2007
                                                         -Faculty, IIT Delhi and UC Santa Cruz
      -Cofounder eCircle - acquired by Reliance
      in 2003                                            -Scientist, NASA
      -Director, WW Web Services                         -Ph.D. in Artificial Intelligence
      Initiatives, HP, 2007-2009
A Big Data Manifesto?
            Here is the NLP version
• Skilled human annotation slow and expensive.
• Experts disagree on quality (64%).
• Use available large-scale data rather than
  hoping for unavailable labeled data.
• Human language has already evolved words
  for important concepts.
•  Simple representations
•  Nonparametric models
                                        Alon Halevy (‘09)
An average US employee writes 600k words in emails annually,
          or more than half the Harry Potter series
‘’Analyzing one's
    personal email
collection is a lot like
looking in a mirror.’’

Hansen, Shneiderman &
     Smith, 2010
TCS Innovation Forum 2012 - Big Data Whodini
TCS Innovation Forum 2012 - Big Data Whodini
TCS Innovation Forum 2012 - Big Data Whodini
Whodini generates 210M data points per person per year
7




19




22

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TCS Innovation Forum 2012 - Big Data Whodini

  • 1. Finding and Being Found, Contextually A Big Data Application Pankaj Mehra CTO, Whodini
  • 2. CONTEXT-AWARE COMPUTING My world, abstracted and orchestrated my way CONTEXTUALIZATION Emotions & SERVICES will enable Outcomes individuals to VIEW and ACT upon their world through an Web of Contracts & people context Commitment ARRAY OF INFORMATION SERVICES content The key innovation will be CONTEXT-MEDIATED Web of Time & TRANSACTIONS against knowledge Place persistent CONTENT, which will be everything that the Web of things user owns Context-Aware Computing: Beyond Search and Location-Based Services, IEEE ComputingNow theme, Aug 2010 And special issue of Internet Computing in Feb-Mar 2012
  • 3. “large context” Organized along the temporal dimension Web of Web of Knowledge People Project Professional Task Network Collaboration Meeting competency Customer service Loyalty Product Event (team / brand / party) ownership Vacation Trip Large family parenting Small Context Time & Context Social Web of Contracts & Location Emotions & network Things commitments Outcomes interests From “The Ecosystem of Context: How to Play” (Mehra) at Silicon Valley Code Camp 2011
  • 4. Maturity Model for Information Management Operational Visibility Integration Access, Scale, Exploitation, Protection Optimization Innovation Functional Content Communication Mobility Context Agency Collaboration Behavioral Hunting & Cultivation & Connecting Affordances: Automation Gathering settlements & sharing work  fun Experiential Ignorance Chance Dearth - Abundance – Immersion - encounters - seeking pervasive use being addiction INFORMATION INFORMATION PLANNED FORAGING SEEKING SERENDIPITY
  • 6. Knowledge workers: All US>Co. w/500 employees>Co. w/10k employees
  • 7. Could not find an expert in a 320,000 people company
  • 9. Ashok Rao, Chairman & CEO Todd Liebman, SVP (Sales) & CMO -Serial entrepreneur - 4 successful -Serial entrepreneur - 3 successful startups (all revenues $100M+) startups -Founder & CEO – Midcom -Founder & CEO, Ze-VO Products Communications, IPO July 1995 -CEO IntelliCheck (AMEX:IDN) -CEO – Trexcom- acquired by L-3 in 2000 -Founder & CEO, Quick Kiosk (acquired -President – Enron North America, 1996- by NCR) 1997 -SVP - Sales, Trexcom Ani Chaudhuri, President & COO Pankaj Mehra, SVP & CTO -Serial entrepreneur - 2 successful -Distinguished Technologist - HP Labs startups -expertise in “sense-making” -Cofounder Opelin - 5M users in 25 -Tech. Staff Tandem, countries - acquired by HP in 2007 -Faculty, IIT Delhi and UC Santa Cruz -Cofounder eCircle - acquired by Reliance in 2003 -Scientist, NASA -Director, WW Web Services -Ph.D. in Artificial Intelligence Initiatives, HP, 2007-2009
  • 10. A Big Data Manifesto? Here is the NLP version • Skilled human annotation slow and expensive. • Experts disagree on quality (64%). • Use available large-scale data rather than hoping for unavailable labeled data. • Human language has already evolved words for important concepts. •  Simple representations •  Nonparametric models Alon Halevy (‘09)
  • 11. An average US employee writes 600k words in emails annually, or more than half the Harry Potter series
  • 12. ‘’Analyzing one's personal email collection is a lot like looking in a mirror.’’ Hansen, Shneiderman & Smith, 2010
  • 16. Whodini generates 210M data points per person per year

Editor's Notes

  • #3: Users increasingly sense and control their world looking through a lens of information.They want to impose their view on the universe of services, communication & collaboration, payments and agreements, and even the realm of controllable physical objects, media, and entertainment services.
  • #5: Enterprise focus (operational) is on aligning IT with the business: evolving from iT (lot of technology for managing relatively little information) to It (relatively little technology for managing lots of information). Evolving toward viewing information as an asset because of improving ROIIT focus (functional): IT’s rule is to support people and processes with information infrastructure. filesystems and databases, ECM and KM, Search and delivery, (all still doing your own work) … to AgencyKnowledge worker focus (behavioral): Looking to eliminate drudgeryConsumer focus (experiential)Operational – Cost and risk associated with information as a resourceFunctional – Features and functionality of information systemsBehavioral – Sophistication and grace in working with informationExperiential – Creativity and value creation, insights
  • #7: The heart of what knowledge workers do on the job is collaborateThey interact to build products, complete projects, serve customers, engage with partnersGrowing % of workforce. Wage premium 55-75%Variance is high: 9x performance rangeIn US, 47% (CAGR 4.2%) do Collaboration (vs Production and Transaction (routinized))