Technical Writing As A Service Proposal to Jetstar
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The document discusses the importance and purpose of technical writing. It explains that technical writing is a form of communication that conveys specialized information to a particular audience for a specific purpose, such as translating complex concepts into simpler language. Good technical writing practices include planning, using clear and simple language, brevity, and an active voice. The document also provides examples of tools used for technical writing and outlines Zensar's services around technical documentation and training.
Technical Writing As A Service Proposal to Jetstar
- 2. 2 © 2009 Zensar Technologies. Trusted Advisor. Strategic Business Partner. Expert Implementer. We Dare To Realize Your Dream
- 3. 3 © 2009 Zensar Technologies. Trusted Advisor. Strategic Business Partner. Expert Implementer. “You can have brilliant ideas, but if you can't get them across, your ideas won't get you anywhere.” — Lee Iacocca
- 4. 4 © 2009 Zensar Technologies. Trusted Advisor. Strategic Business Partner. Expert Implementer. Technical Writing : Necessity not Luxury
- 5. 5 © 2009 Zensar Technologies. Trusted Advisor. Strategic Business Partner. Expert Implementer. Why Technical Writing? • It is a communication to convey a particular piece of information to a particular audience for a particular purpose. • It translates complex technical concepts and instructions into simpler language in order to enable users to perform a specific task in a specific way. • To present appropriate information, technical writers must understand the audience and their goals. Audience analysis is a key feature of all technical writing.
- 6. 6 © 2009 Zensar Technologies. Trusted Advisor. Strategic Business Partner. Expert Implementer. Good Technical Writers’ Practice • Planning • Clarity • Brevity • Simplicity • Word Choice • Active Voice • Committing to Writing as a Process
- 7. 7 © 2009 Zensar Technologies. Trusted Advisor. Strategic Business Partner. Expert Implementer. Transformation Tools ------------ FrameMaker 9.0 Microsoft Word 2007 RoboHelp 8.0 Adobe Dreamweaver CS5 Acrobat Writer 9.0 Capabilities ------------- User Guides Help Files API Guides Technical Specification Documents Service Manuals Maintenance Manuals Integration Documents Induction Training Material Process Documentation Transformation Process Domain Specific Quality Work --------------------- Technical Services and Engineering Information Technology Banking and Finance Automobiles Training and Development Human Resource Development Marketing and Business Support
- 8. 8 © 2009 Zensar Technologies. Trusted Advisor. Strategic Business Partner. Expert Implementer. People Behind the Transformation e-Learning Team Instructional Designers • Content Designers • Technical Writers • Strengths: New learning trends, Social Media • Work experience in Copywriting, Teaching, HR Strategy • Average Exp: 5 yrs Integrators • Developers • Integrators • Strengths: Agile development, R&D with latest technology • Work experience in Flash (AS3), Flex, Java, XML, HTML • Exposure to Saba HCMS • Average Exp: 6 yrs Technical Writers • Technical Writing • Technical Communication • Strengths: FrameMaker, Microsoft Word, RobHelp, Dreamweaver, Acrobat • Exposure to the latest in author-ware • Average Exp: 5 yrs Visual Designers • Animators & Illustrators • Graphic Designers • Strengths: Flash, Dream Weaver, Captivate • Exposure to the latest in author-ware • Average Exp: 7 yrs Subject Matter Expert
- 9. 9 © 2009 Zensar Technologies. Trusted Advisor. Strategic Business Partner. Expert Implementer. Zensar Value Proposition Our 4S approach: Start, Support, Sustain, Satisfy every Learning Initiative to its culmination and Success
- 10. 10 © 2009 Zensar Technologies. Trusted Advisor. Strategic Business Partner. Expert Implementer. Some of Our Clients Learning Services and Support Process and Safety Training Induction Program and Branding Exercise Application Change Management Application Rollout Support Game-based Training on Company Values Procedural Training for Auditors Standard Operating Procedures Training and the movie goes on ……….
- 11. 11 © 2009 Zensar Technologies. Trusted Advisor. Strategic Business Partner. Expert Implementer. We are Listening… Solutions & Request for: Technical Writing Sample with us for: A Byte of Learning Ask us for: Technical Discussion Request for: Learning Consultation Contact us: [email protected]
- 12. Thank You