Telecoms pres

Telecoms pres

• 1.
  Integrated Methodologies  Six Sigma  Etom  COPC 2000  ISO standards
• 2.
  Time management  Workforce management  Pre determined schedules based on workload  Bidding of time schedules i.e days or weeks  Bidding of timeslots i.e hours or smaller values  Schedule adherence- follow up
• 3.
  Why Implement  Less management supervison  80/20 of the production 20 % energy to leverage 80% of the accuracy.  20% is time adjustments and shiftchanges  More Productive time management tool through Work Force Management  Empowerment via a prestigeless enviroment
• 4.
  Pros and Consof Timemanagement Implementation  Postive reaction  Change of mindset  New thing  Supervisor tool  Authomy  Shared leadership  Minimise waste of money  Motivation
• 5.
  Integration stages  Definition of mission- what to achieve  Specification  Proposal  Project plan  Implementation  Follow up  Evaluation
• 6.
  Technical Overview ofworkforce management
• 7.
  Departmental integration  HR Human capitalization  Personal development  Staff performance  Manpower adherence  Performance vs. timemanagement
• 8.
  Global Benefit  Schedules send to their GSM/TDMA phones  Displayed on a in-house phone  Playful software  Utilization of Multiply sites, FL, Haiti, Bolivia etc.
• 9.
  Roaming  Get more people connect world wide  More revenue stream  Better ROI  Better service and products  Maximise the customer retention  Keeping loyalty  Retain the customer base and enhance the revenue.
• 10.
   To leverage and attain best empowerment  System acceptance  System orientation  System utliasation  Product engineering  Software enhancements  Softskills alingments
• 11.
  GSM  Easy to allinged to the future commication  East to upgrade i.e 3g, 4g  Globally renown  Roaming  Alliacing  Joint ventures  Better market share  Increase brand equity
• 12.
  Enhancements by Timemanagement  Technical upgrades  Smart cards implementation  Staff change in administration  Changing a mind set to automation  More happiness of not being supervised  More self control  Better flexibilityTo leverage and attain best empowerment  System acceptance  System orientation  System utliasation  Product engineering  Software enhancements  Softskills alingments
• 13.
  Values of Deployment  30 %Increase of Production  35% increase understanding of their job description, eliminating misunderstandings  40% Employee satisfaction  30% Felt more involvement in the company  25% Felt a better understanding of the company mission