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Name: Class: Date:
Chapter 1 – Introduction to Systems Analysis and
Design
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Edition by Tilley
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True / False
1. Most firms give their IT budgets a low priority in good economic
times. a. True
b. False
ANSWER: False
2. A mission-critical system is one that is unimportant to a company’s
operations. a. True
b. False
ANSWER: False
3. In an information system, data is information that has been transformed into input that is valuable to
users. a. True
b. False
ANSWER: False
4. Transaction processing (TP) systems are inefficient because they process a set of transaction-related
commands individually rather than as a group.
a. True
b. False
ANSWER: False
5. In a knowledge management system, a knowledge base consists of logical rules that identify data patterns
and relationships.
a. True
b. False
ANSWER: False
6. Most large companies require systems that combine transaction processing, business support,
knowledge management, and user productivity features.
a. True
b. False

Name: Class: Date:
Design
ANSWER: True
7. Since middle managers focus on a longer time frame, they need less detailed information than top
managers, but somewhat more than supervisors who oversee day-to-day operations.
a. True
b. False
ANSWER: False

Name: Class: Date:
Design
8. Many companies find that a trend called empowerment, which gives employees more responsibility and
accountability, improves employee motivation and increases customer satisfaction.
a. True
b. False
ANSWER: True
9. Network administration includes hardware and software maintenance, support, and
security. a. True
b. False
ANSWER: True
10. The responsibilities of a systems analyst at a small firm are exactly the same as those at a large
corporation. a. True
b. False
ANSWER:
False
Modified True / False
11. System software consists of programs that support day-to-day business functions and provide users
with the information they require.
ANSWER: False -
Application
12. Joint application development (JAD) is like a compressed version of the entire development process.
ANSWER: False - Rapid application development, Rapid application development (RAD), RAD, RAD
(Rapid application development)
13. User support provides users with technical information, training, and productivity support.
ANSWER: True
Multiple Choice
14. refers to the combination of hardware, software, and services that people use to manage, communicate,
and share information.
a. Instructional
technology b. Information
technology c. Assistive
technology
d. Medical
technology
ANSWER: b

Name: Class: Date:
Design
15. A large concentration of servers working together is called a
_____. a. server window
b. server
application c.
server ranch
d. server farm
ANSWER: d
16. controls the flow of data, provides data security, and manages network
operations. a. Enterprise software
b. System software
c. Application
software d. Legacy
software
ANSWER: b
17. Examples of company-wide applications, called , include order processing systems, payroll systems,
and company communications networks.
a. enterprise applications
b. network operating systems (NOS)
c. operating
applications d. legacy
systems
ANSWER: a
18. When planning an information system, a company must consider how a new system will interface with older
systems, which are called .
a. enterprise applications
b. network operating systems (NOS)
c. operating
applications d. legacy
systems
ANSWER: d
19. Internet-based commerce is called and includes two main sectors: B2C (business-to-consumer) and
B2B (business-to-business).
a. electronic commerce
b. network-oriented
commerce c. virtual trading
d. online trading

Name: Class: Date:
Design
ANSWER: a

Name: Class: Date:
Design
20. Which of the following is one of the main sectors of ecommerce?
a. C2C (consumer-to-
consumer) b. B2C (business-
to-consumer) c. C2B
(consumer-to-business)
d. BPM (business process
model)
ANSWER: b
21. enabled computer-to-computer transfer of data between companies, usually over private
telecommunications networks.
a. Electronic data interchange
(EDI)
b. Radio frequency identification
(RFID)
c. Enterprise resource planning
(ERP)
d. Object-oriented (O-O)
analysis
ANSWER: a
22. A is an overview that describes a company’s overall functions, processes, organization, products,
services, customers, suppliers, competitors, constraints, and future direction.
a. business matrix
b. business profile
c. business index
d. business
glossary
ANSWER: b
23. A _____ graphically displays one or more business processes, such as handling an airline reservation, filling a
product order, or updating a customer account.
a. business matrix model (BMM)
b. business process model (BPM)
c. business indexing model (BIM)
d. business strategic model
(BSM)
ANSWER: b
24. For complex models, analysts can choose computer-based modeling tools that use , which includes
standard shapes and symbols to represent events, processes, workflows, and more.

Name: Class: Date:
Design
a. electronic data interchange
(EDI)
b. joint application development
(JAD)
c. business process modeling notation
(BPMN)
d. rapid application development
(RAD)
ANSWER: c

Name: Class: Date:
Design
25. Transaction processing (TP) systems .
a. provide job-related information to users at all levels of a company
b. simulate human reasoning by combining a knowledge base and inference rules that determine how
the knowledge is applied
c. process data generated by day-to-day business operations
d. include email, voice mail, fax, video conferencing, word processing, automated calendars,
database management, spreadsheets, and integrated mobile computing systems
ANSWER: c
26. Business support systems .
a. provide job-related information support to users at all levels of a company
d. include email, voice mail, fax, video conferencing, word processing, automated calendars,
database management, spreadsheets, and integrated mobile computing systems
ANSWER: a
27. technology uses high-frequency radio waves to track physical
objects. a. Redundant array of independent disks (RAID)
b. Radio frequency identification (RFID)
c. Enterprise resource planning (ERP)
d. Management information system (MIS)
ANSWER: b
28. Knowledge management systems use a large database called a(n) that allows users to find
information by entering keywords or questions in normal English phrases.
a. inference
engine b.
knowledge base
c. knowledge database management
system d. inference manager
ANSWER: b
29. User productivity systems .
a. provide job-related information to users at all levels of a company
d. include groupware programs that enable users to share data, collaborate on projects, and work in teams

Name: Class: Date:
Design
ANSWER: d

Name: Class: Date:
Design
30. In a typical organizational model, top managers .
a. develop long-range plans, called strategic plans, which define a company’s overall mission and
goals b. provide direction, necessary resources, and performance feedback to supervisors and
team leaders
c. oversee operation employees and carry out day-to-day functions, coordinating operational tasks and
people d. include users who rely on transaction processing (TP) systems to enter and receive the data
they need to
perform their jobs
ANSWER: a
31. In a typical company organizational model, middle managers .
a. develop long-range plans, called strategic plans, which define the company’s overall mission and
goals b. provide direction, necessary resources, and performance feedback to supervisors and team
leaders
c. oversee operation employees and carry out day-to-day functions, coordinating operational tasks and
people d. include users who rely on transaction processing (TP) systems to enter and receive the data
they need to
perform their jobs
ANSWER: b
32. is a systems development technique that produces a graphical representation of a concept or process
that systems developers can analyze, test, and modify.
a. Prototyping
b. Rapid application
development c. Scrum
d. Modeling
ANSWER: d
33. A describes the information that a system must
provide. a. process model
b. data model
c. business
model d.
network model
ANSWER: c
34. is a systems development technique that tests system concepts and provides an opportunity to examine
input, output, and user interfaces before final decisions are made.
a. Scrum

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Name: Class: Date:
Design
b.
Prototyping
c. Modeling
d. Rapid application development
ANSWER: b

Name: Class: Date:
Design
35. Identify a method of developing systems that is well-suited to traditional project management tools and
techniques. a. Object-oriented analysis
b. Adaptive method
c. Structured analysis
ANSWER: c
36. The method of developing systems produces code that is modular and
reusable. a. object-oriented analysis
b. adaptive
c. structured analysis
ANSWER: a
37. Which of the following methods of system development stresses intense team-based effort and reflects a
set of community-based values?
a. Object-oriented
analysis b. Agile method
c. Structured analysis
ANSWER: b
38. One of the disadvantages of methods of system development is that the overall project might be
subject to scope change as user requirements change.
a. object-oriented
analysis b. agile
c. structured analysis
ANSWER: b
39. Structured analysis is a traditional systems development technique that uses a series of phases, called the
, to plan, analyze, design, implement, and support an information system.
a. object-oriented (O-O) analysis
b. systems development life cycle (SDLC)
c. transaction processing (TP) system
d. enterprise resource planning system (ERP)
ANSWER: b

Name: Class: Date:
Design
40. Structured analysis is called a(n) technique because it focuses on processes that transform data into
useful information.
a. iterative
b. process-
centered c.
inferred
d. model-specific
ANSWER: b
41. A(n) shows the data that flows in and out of system
processes. a. process model
b. object model
c. business
model d.
network model
ANSWER: a
42. A(n) uses various symbols and shapes to represent data flow, processing, and
storage. a. process flow diagram
b. object model
c. data flow
diagram d. network
model
ANSWER: c
43. In a(n) model, the result of each phase is called a deliverable, which flows into the next
phase. a. interactive
b. iterative
c.
waterfall
d. spiral
ANSWER: c
44. The usually begins with a formal request to the IT department, called a systems request, which
describes problems or desired changes in an information system or a business process.
a. systems design phase
b. systems planning phase
c. systems support and security
phase d. systems analysis phase

Name: Class: Date:
Design
ANSWER: b

Name: Class: Date:
Design
45. In a systems development life cycle (SDLC) model, the purpose of the is to build a logical model of the
new system.
a. systems analysis phase
b. systems implementation
phase c. systems design phase
d. systems support and security phase
ANSWER: a
46. In a systems development life cycle (SDLC) model, the purpose of the is to create a physical model that
will satisfy all documented requirements for the system.
a. systems implementation
phase b. systems planning
phase
c. systems analysis
phase d. systems design
phase
ANSWER: d
47. During the of the systems development life cycle (SDLC), a new system is
constructed. a. systems planning phase
b. systems support and security
phase c. systems design phase
d. systems implementation phase
ANSWER: d
48. The systems implementation phase of the systems development life cycle (SDLC) includes an assessment, called
a
, to determine whether the system operates properly and if costs and benefits are within
expectation. a. systems estimation
b. systems
verification c.
systems validation
d. systems evaluation
ANSWER: d
49. During the of the systems development life cycle (SDLC), the IT staff maintains, enhances, and
protects the system.
a. systems support and security
phase b. systems implementation
phase

Name: Class: Date:
Design
c. systems analysis
phase d. systems
planning phase
ANSWER: a

Name: Class: Date:
Design
50. In object-oriented analysis, objects possess characteristics called
. a. properties
b.
orientations
c. classes
d. inheritances
ANSWER: d
51. In object-oriented analysis, an object is a member of a(n) , which is a collection of similar
objects. a. property
b. class
c.
message
d. instance
ANSWER: b
52. In object-oriented design, built-in processes called can change an object’s
properties. a. methods
b. functions
c. attributes
d. features
ANSWER: a
53. Agile methods typically use a(n) , which represents a series of iterations based on user
feedback. a. incremental model
b. extreme
model c. spiral
model
d. evaluative
model
ANSWER: c
54. The group typically provides leadership and overall guidance, but the systems themselves are
developed by teams consisting of users, managers, and IT staff members.
a. web support
b. application
development c. systems
support
d. database
administration

Name: Class: Date:
Design
ANSWER: b

Name: Class: Date:
Design
55. provides vital protection and maintenance services for system hardware and software, including
enterprise computing systems, networks, transaction processing systems, and corporate IT infrastructure.
a. User support
b. Database
administration
c. Systems support and
security d. Network
administration
ANSWER: c
56. A answers questions, troubleshoots problems, and serves as a clearinghouse for user problems and
solutions. a. user support specialist
b. database
administrator c. web
support specialist d.
network administrator
ANSWER: a
57. design and construct webpages, monitor traffic, manage hardware and software, and link web-
based applications to a company’s information systems.
a. User support
specialists b. Database
administrators c. Web
support specialists d.
Network administrators
ANSWER: c
58. Many large IT departments use a(n) team that reviews and tests all applications and systems
changes to verify specifications and software quality standards.
a. beta testing
b. quality
assurance c. alpha
testing
d. acceptance
verifier
ANSWER: b
59. A(n) investigates, analyzes, designs, develops, installs, evaluates, and maintains a company’s
information systems.
a. application
developer

Name: Class: Date:
Design
b. database
administrator c. network
administrator d. systems
analyst
ANSWER: d

Name: Class: Date:
Design
60. Many hardware and software companies offer for IT professionals, which verifies that an
individual demonstrated a certain level of knowledge and skill on a standardized test.
a. spot
identification b.
certification
c. education
d. accreditation
ANSWER: b
61. A(n) is the set of beliefs, rules, traditions, values, and attitudes that define a company and influence its
way of doing business.
a. corporate
culture b. team
guideline
c. mission
statement d.
ongoing rule-set
ANSWER: a
Critical Thinking Questions
Case 1-1
Roark has just joined a company and in his role as a lead analyst, he will be responsible for determining which
systems development method the team uses to create a new application for a major medical supplier.
62. After Roark has spent a week getting to know the members of the team, including their strengths and
weaknesses, and what has worked well (and not so well) for this particular team in the past, one theme keeps
recurring: the team has particularly weak communications skills. Which of the following methods is Roark least
likely to use, given that he knows about the disadvantages of each method?
a. Structured analysis
b. Agile/adaptive
methods c. Object-
oriented analysis
ANSWER: b

Name: Class: Date:
Design
63. It is a new day at the firm. Roark has been in place for a few weeks, strengthening the communications skills of
his employees, getting them to work much better together. Now, the challenge that he faces is not an internal
one; it lies with the client, which is increasingly incapable of sticking with decisions. Roark, based on his past
experience with other clients like this, is afraid that the client will throw them a curveball and want to make
changes late in the game
—but that they also will be unwilling to absorb the costs of those changes. For this reason, which of the
following methods of development will Roark eliminate?
a. Structured analysis
b. Agile/adaptive
methods c. Object-
oriented analysis
ANSWER: a
Critical Thinking Questions
Case 1-2
Maddy has been performing at a very high level at a firm, and so when two of her colleagues who are
currently leading other development efforts get sick or leave the company, she is asked to step in and help
manage these two other efforts.
64. When Maddy sits down at the first meeting at which the first group is gathering, she hears them discussing the
feasibility study in which they are currently engaged. She knows, then, in which phase of the systems
development life cycle (SDLC) this team currently is. Which phase is it?
a. Systems
analysis b.
Systems design
c. Systems planning
d. Systems implementation
ANSWER: c
65. After leaving the first meeting, Maddy goes down the hall to meet with the outgoing manager of the second
team. In that meeting, he shares with her the latest draft of the systems requirement document, which is nearly
complete. In which phase is the second team currently?
a. Systems
analysis b.
Systems design
c. Systems planning
d. Systems implementation
ANSWER: a

Name: Class: Date:
Design
Multiple
Response
66. An example of a vertical system is a(n)
. a. inventory application
b. medical practice
application c. payroll
application
d. database for an auto dealership
ANSWER: b, d
67. A business process describes a specific set of
. a. transactions
b.
employees
c. events
d. results
ANSWER: a, c, d
68. Product-oriented firms manufacture
. a. retail services
b. routers
c. computers
d.
microchips
ANSWER: b, c, d

Name: Class: Date:
Design
Matching
Identify the letter of the choice that best matches the phrase or
definition. a. Management information system (MIS)
b.
Modeling c.
Message
d. Spiral model
e. Enterprise resource planning (ERP)
f. Team leaders
g. Operational
employees h. Supply
chain
i. Scalable
design j.
Prototype
69. In many large companies, these kinds of systems provide cost-effective support for users and managers
throughout
the company.
ANSWER: e
70. The name for new business support systems that produced valuable information, in addition to performing
manual tasks; their primary users were managers.
ANSWER: a
71. All companies that provide materials, services, and functions needed to provide a product to a customer.
ANSWER: h
72. An approach that proponents believe reduces risks and speeds up software development
ANSWER: d
73. People who oversee operational employees and carry out day-to-day functions
ANSWER: f
74. People who rely on transaction processing (TP) systems to enter and receive data they need to perform their jobs
ANSWER: g
75. Produces a graphical representation of a concept or process that systems developers can analyze, test, and
modify
ANSWER: b
76. Requests specific behavior or information from another object
ANSWER: c
77. Can expand to meet new business requirements and volumes

Name: Class: Date:
Design
ANSWER: i
78. An early working version of an information system
ANSWER: j

Name: Class: Date:
Design
Essay
79. Who is a knowledge worker, and why this kind of worker is required by successful companies?
ANSWER: Knowledge workers include systems analysts, programmers, accountants, researchers, trainers,
human resource specialists, and other professionals. Knowledge workers also use business support
systems, knowledge management systems, and user productivity systems. Knowledge workers
provide support for an organization's basic functions. Just as a military unit requires logistical
support, a successful company needs knowledge workers to carry out its mission.
80. Discuss the pros and cons of agile methods.
ANSWER: Pros:
Stresses team interaction and reflects a set of community-based
values. Frequent deliverables constantly validate the project and
reduce risk. Cons:
Team members need a high level of technical and communications skills. Lack of structure
and documentation can introduce risk factors.
Overall project might be subject to scope change as user requirements change.

Exploring the Variety of Random
Documents with Different Content

[68] Victor Hugo had given Juliette a Quintus Curtius in which he had formerly
studied Latin. On the fly-leaf he had written a few words of dedication.
[69] A critic.
[70] Juliette Drouet here enumerates the depreciation of various stocks. The letter
is of course written in a sarcastic vein induced by pique.—Translator’s Note.
[71] This is an allusion to the lawsuit of Victor Hugo against the Comédie
Française.
[72] Casimir Delavigne.
[73] Scribe.
[74] Juliette’s sums were always wrong.
[75] Alluding to the revival of Hernani at the Comédie Française, January 20th,
1838.
[76] The revival of Marion de Lorme at the Comédie Française was to take place
the next evening, March 8th.
[77] Granier de Cassagnac, one of the most ardent champions of Victor Hugo
against the classical writers. The poet had introduced him to the Journal des Débâts.
[78] Ruy Blas. The poet had considered the propriety of casting Juliette for the part
of the Queen, and had in consequence caused her to be engaged by the Théâtre de la
Renaissance.
[79] The creator of the part of the Queen in Ruy Blas. The first performance had
taken place on November 8th.
[80] Anténor Joly, Manager of the Théâtre de la Renaissance. He had intended to
produce Juliette in a musical comedy.
[81] Victor Hugo had already submitted himself three times as a candidate for the
Académie and was elected the fourth time, that is to say, the day Juliette wrote this
letter. His chief adversary in the Académie was one of his former rivals, the
Vaudevilliste, Dupaty.
[82] Victor Hugo was received into the Académie by Monsieur de Salvandy on
June 3rd, 1841.
[83] The poet’s children.
[84] Victor Hugo had been elected Chancellor of the Académie Française on the
preceding June 24th. Charles Nodier was the President.
[85] François Victor Hugo, whose childhood was extremely delicate.
[86] This is an allusion to the recent death of the Duc d’Orléans, the friend and
protector of Victor Hugo.
[87] Rehearsals of Burgraves at the Comédie Française.

[88] An allusion to the disagreement of the poet with Mdlle. Maxime, to whom the
Comédie Française wished to allot the part of Guachumara, and whom he was
afterwards able to replace by Mdlle. Théodorine (Mme. Melingue).
[89] This letter is written after the catastrophe at Villequier on September 4th,
1847, in which the eldest daughter and the son-in-law of the poet perished.
[90] This is an allusion to a journey Juliette and Victor Hugo had just made, the
account of which had been published in Alpes et Pyrénées.
[91] Probably Ulrich Guttinguer.
[92] A bronze medal representing Victor Hugo, after the medallion by David
d’Angers.
[93] This letter was written at Auteuil, where Juliette was living, with her dying
daughter, in a house belonging to the sculptor, Pradier. Victor Hugo visited her there
nearly every day.
[94] The doctor chosen by Pradier.
[95] Juliette’s own doctor.
[96] Victor Hugo was then a candidate for the Assemblée Nationale.
[97] Victor Hugo was to make a speech that day on La Misère, vide Actes et
Paroles, Avant l’Éxil.
[98] Mdlle. Rachel. Arsène Houssaye, who had recently been appointed Director
of the Comédie Française, had just introduced Victor Hugo to the great tragedian.
[99] A speech on deportation. Vide Actes et paroles, Avant l’Éxil.
[100] Madame Biard.
[101] Madame Biard had sent Juliette a packet of Victor Hugo’s letters to her.
[102] The word “to-day” is left unfinished in the original, thus: aujo....
[103] The period when Victor Hugo’s intrigue with Madame Biard began.
[104] On December 2nd, 1851, Victor Hugo held a meeting of the representatives
of the people, at which he drew up a proclamation addressed to the Army. On the 3rd
he presided over a meeting of the Republicans in the Faubourg St. Antoine. Word was
brought that the troops were marching on the Faubourg. Victor Hugo thereupon
delivered an impassioned appeal to his audience, which concluded in the following
terms: “On one side stand the Army, and a crime—on the other, a handful of men, and
the Right! Such is the struggle. Are you prepared to carry it through?"—Translator’s
note.
[105] A troupe of actors passing through Jersey had insisted upon playing Angélo
before the exiled poet.
[106] Teleki, one of Victor Hugo’s friends in Jersey.
[107] Victor Hugo had taken up photography.

[108] An allusion to spiritualism to which Victor Hugo had just fallen a prey.
[109] Adèle Hugo, daughter of the poet.
[110] Victor Hugo’s drawings. He was giving them away indiscriminately to his
friends, and Juliette was jealous.
[111] Probably one of the poems commemorating the catastrophe of Villequier.
They were collected and republished in Les Contemplations.
[112] Charles Hugo had lost his eldest son, Georges. He gave the same Christian
name to the second, who, with Petite Jeanne, figures in L’Art d’être Grand-père.
[113] Madame Victor Hugo had just died.
[114] François Victor Hugo had just been given up by the doctors. His slow agony
lasted eleven months.
[115] François Victor Hugo died in the course of the day.
[116] The anniversary of the death of Claire.
[117] The removal from Hauteville Féerie.
[118] Victor Hugo was to make a speech at the funeral of Madame Louis Blanc.
[119] A. Vacquerie and family.
[120] To the grave of Léopoldine.
[121] This letter is the last Juliette ever wrote.
[122] Monsieur Eugène Planès possesses the original editions of Chants du
Crépuscule, Les Voix Intérieures, Les Rayons et les Ombres, dedicated to Juliette and
annotated by herself. He has been good enough to refer to them and verify our list in
so far as the three following collections are concerned. We have included in the
selection only the love-poems directly inspired by Juliette. We have left out the
miscellaneous pieces which were dedicated to her after they were written, sometimes
at her own request.

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