| 1 of X |www.productfocus.com© Product Focus
Product Focus
The 5 secrets of in-life product management
1
The 5 secrets of in-life product management
Ian Lunn, Product Focus
© Product Focus www.productfocus.com
Ian Lunn
 Over 25 years product management and marketing experience in
Telecoms, IT and software
 Following Computing degree started life working in IT consultancy –
Logica and Hoskyns
 Senior marketing, product management and consultancy roles at Cable &
Wireless, Lucent, Vodafone and Orange
 Head of marketing in ‘dot-com’ company
 Wide experience across business and consumer markets in both small
companies and large multi-nationals
 Co-founded Product Focus 11 years ago
2
© Product Focus www.productfocus.com
Product Focus – who are we?
Europe’s leading product management & product marketing training business with
a focus on technology-based products
3
© Product Focus www.productfocus.com
Our research
4
 Annual industry survey on product management and product marketing
 Research and publish a new Product Management Journal year (15 so far)
 Growing database of experience from the reviews and assessments we conduct
 Run monthly webinars, publish regular blogs and infographics
 Report on top product management tools
© Product Focus www.productfocus.com
The 5 secrets of in-life product
management
5
© Product Focus www.productfocus.com
A competition
6
Questions from our 2017 Industry Survey
Question 1 : Is it on average 45% time working on pre-
launch activities and 55% on post-launch activities - or the
other way round?
Question 2 : Is it on average 47% fire-fighting and 53% on
planned activities – or the other way round?
Question 3 : What is the percentage of products that
exceeded or far exceeded their commercial objectives?
© Product Focus www.productfocus.com
How much time is spent on in-life activities?
7
© Product Focus www.productfocus.com
How much time is spent fire-fighting?
8
© Product Focus www.productfocus.com
Do products meet their commercial objectives?
9
© Product Focus www.productfocus.com
The 5 secrets
10
1. Measure what matters
2. Push back on fire-fighting
3. Plan for the Optimal product vs the MVP
4. Be professional with a ‘Product Book’
5. Withdraw products (as well as launching them)
© Product Focus www.productfocus.com
1. Measure what matters
11
 Different KPIs
 Revenue billed / contracted
 Profit
 Number of customers
 Recurring Revenue (RR) e.g. €10 / mth
 Lifetime value
 Acquisition cost
 Task time
 Conversion rate
 Performance against business case
 Net Promoter Score (NPS)
© Product Focus www.productfocus.com
Leading vs lagging indicators
12
© Product Focus www.productfocus.com
2. Push back on fire-fighting
 What do you need to do – what should others be doing?
 Remember to work ‘on the product’ not ‘in it’
 Think about the 80:20 rule and what to focus on
13
© Product Focus www.productfocus.com
3. Plan for the Optimal product vs the MVP
14
© Product Focus www.productfocus.com
4. Be professional with a ‘Product Book’
15
Set of slides updated monthly by the Product Manager
 Dashboard (one-page status)
 Product Description
 The numbers
 Who does what
 Roadmap
 Key issues
 The strategy/vision
© Product Focus www.productfocus.com
5. Withdraw products (as well as launching them)
16
© Product Focus www.productfocus.com
Withdraw products (coconuts and icebergs)
17
© Product Focus www.productfocus.com
The 5 secrets summary
18
1. Measure what matters
2. Push back on fire-fighting
3. Plan for the Optimal product vs the MVP
4. Be professional with a ‘Product Book’
5. Withdraw products (as well as launching them)
© Product Focus www.productfocus.com
Product Management and Product Marketing for technology-based products
 Gives a thorough grounding in all aspects of the roles
 3 day courses run across Europe
 Learn industry best practice
 Tools, templates and checklists to take away
 Certification
 Network with peers
 Independently reviewed
Our public course runs every two weeks
19
Date Location Action
29-1 Dec Amsterdam Full
13-15 Dec London Book now
17-19 Jan London Book now
7-9 Feb Paris Book now
7-9 Feb London Book now
14-16 Feb Munich Book now
21-23 Mar Berlin Book now
© Product Focus www.productfocus.com
We also offer…
Private on-site training
 Tailored to your objectives and delivered when and where you want
 Completely confidential
 Cost effective
20
Reviews and assessments
 To make practical recommendations on how to improve product management in your
company
Product Management Leadership Forum
 An exclusive workshop for product management leaders focused on leading and
improving product management
 Next one 26 Apr 2018
© Product Focus www.productfocus.com
www.productfocus.com
+44 (0) 207 099 567
21
Ian.Lunn@productfocus.com

The 5 secrets of in-life product management

  • 1.
    | 1 ofX |www.productfocus.com© Product Focus Product Focus The 5 secrets of in-life product management 1 The 5 secrets of in-life product management Ian Lunn, Product Focus
  • 2.
    © Product Focuswww.productfocus.com Ian Lunn  Over 25 years product management and marketing experience in Telecoms, IT and software  Following Computing degree started life working in IT consultancy – Logica and Hoskyns  Senior marketing, product management and consultancy roles at Cable & Wireless, Lucent, Vodafone and Orange  Head of marketing in ‘dot-com’ company  Wide experience across business and consumer markets in both small companies and large multi-nationals  Co-founded Product Focus 11 years ago 2
  • 3.
    © Product Focuswww.productfocus.com Product Focus – who are we? Europe’s leading product management & product marketing training business with a focus on technology-based products 3
  • 4.
    © Product Focuswww.productfocus.com Our research 4  Annual industry survey on product management and product marketing  Research and publish a new Product Management Journal year (15 so far)  Growing database of experience from the reviews and assessments we conduct  Run monthly webinars, publish regular blogs and infographics  Report on top product management tools
  • 5.
    © Product Focuswww.productfocus.com The 5 secrets of in-life product management 5
  • 6.
    © Product Focuswww.productfocus.com A competition 6 Questions from our 2017 Industry Survey Question 1 : Is it on average 45% time working on pre- launch activities and 55% on post-launch activities - or the other way round? Question 2 : Is it on average 47% fire-fighting and 53% on planned activities – or the other way round? Question 3 : What is the percentage of products that exceeded or far exceeded their commercial objectives?
  • 7.
    © Product Focuswww.productfocus.com How much time is spent on in-life activities? 7
  • 8.
    © Product Focuswww.productfocus.com How much time is spent fire-fighting? 8
  • 9.
    © Product Focuswww.productfocus.com Do products meet their commercial objectives? 9
  • 10.
    © Product Focuswww.productfocus.com The 5 secrets 10 1. Measure what matters 2. Push back on fire-fighting 3. Plan for the Optimal product vs the MVP 4. Be professional with a ‘Product Book’ 5. Withdraw products (as well as launching them)
  • 11.
    © Product Focuswww.productfocus.com 1. Measure what matters 11  Different KPIs  Revenue billed / contracted  Profit  Number of customers  Recurring Revenue (RR) e.g. €10 / mth  Lifetime value  Acquisition cost  Task time  Conversion rate  Performance against business case  Net Promoter Score (NPS)
  • 12.
    © Product Focuswww.productfocus.com Leading vs lagging indicators 12
  • 13.
    © Product Focuswww.productfocus.com 2. Push back on fire-fighting  What do you need to do – what should others be doing?  Remember to work ‘on the product’ not ‘in it’  Think about the 80:20 rule and what to focus on 13
  • 14.
    © Product Focuswww.productfocus.com 3. Plan for the Optimal product vs the MVP 14
  • 15.
    © Product Focuswww.productfocus.com 4. Be professional with a ‘Product Book’ 15 Set of slides updated monthly by the Product Manager  Dashboard (one-page status)  Product Description  The numbers  Who does what  Roadmap  Key issues  The strategy/vision
  • 16.
    © Product Focuswww.productfocus.com 5. Withdraw products (as well as launching them) 16
  • 17.
    © Product Focuswww.productfocus.com Withdraw products (coconuts and icebergs) 17
  • 18.
    © Product Focuswww.productfocus.com The 5 secrets summary 18 1. Measure what matters 2. Push back on fire-fighting 3. Plan for the Optimal product vs the MVP 4. Be professional with a ‘Product Book’ 5. Withdraw products (as well as launching them)
  • 19.
    © Product Focuswww.productfocus.com Product Management and Product Marketing for technology-based products  Gives a thorough grounding in all aspects of the roles  3 day courses run across Europe  Learn industry best practice  Tools, templates and checklists to take away  Certification  Network with peers  Independently reviewed Our public course runs every two weeks 19 Date Location Action 29-1 Dec Amsterdam Full 13-15 Dec London Book now 17-19 Jan London Book now 7-9 Feb Paris Book now 7-9 Feb London Book now 14-16 Feb Munich Book now 21-23 Mar Berlin Book now
  • 20.
    © Product Focuswww.productfocus.com We also offer… Private on-site training  Tailored to your objectives and delivered when and where you want  Completely confidential  Cost effective 20 Reviews and assessments  To make practical recommendations on how to improve product management in your company Product Management Leadership Forum  An exclusive workshop for product management leaders focused on leading and improving product management  Next one 26 Apr 2018
  • 21.
    © Product Focuswww.productfocus.com www.productfocus.com +44 (0) 207 099 567 21 [email protected]