the art of confidenceVicki Sotiros. Jaimie Crupi.Vicki Sotiros& Jaimie Crupi
   what if… there was a consumer experience that connected self-confidence and intimacy?hypothesis
on the market
Lululemon: committed to create clothing that helps people live longer and healthierCurves: workouts that allow personalization and connection with other womenPlaytex: conveying positive messages of body image through lingeriestories
self-awareness        belongingcommunitytrends
definingpersonas
1population patterns 2females3subgroups45women with otherswomen alonewomen with dogswashington square park
what we saw
doing the research
1shops alone 2seems unapproachable 3acts independently4enjoys a private experience“I love my friends—and shopping with them is a ton of fun. But I have to be honest, sometimes hitting the stores solo is just what the doctor ordered. Why? It’s a peaceful feeling being alone with your own thoughts sometimes, you know? “The lone shopper
1Build relationships 2Seek each other’s approval3conflicting opinions“ It (shopping) is a necessity. Not a pleasure. This pleasure is spending time with my mom, and that she is enjoying it. So I enjoy it.”“ When my daughter comes home from college we definitely use shopping as a bonding time.”The mother/daughter shopper
1expressive 2goal is to socialize3others’ opinions are crucial“For me, shopping with friends is more about socializing than the actual shopping, its just another fun thing to do”The social shopper
eureka
“My mother used to have her bras made for her at a place called Bra and Girdle Factory. She took me there when I was around thirteen, I was measured and they made me a bra. I don’t know any place that does that anymore.”          –Ellen Schweber, age 59nostalgiamemoriesrelationships
interviews
“The nervousness has gone. Now I like to take my time choosing between different patterns and colors.” –Stephanie Hornsby, age 26the lone shopperthe socialshopper“The first time I went bra shopping for myself I was in Mexico and needed a certain bra for a party. I went with a bunch of my friends and was excited to be with them. It wasn’t about the shopping itself or how it fit.” –Julia Galeano, age 21the lone shopper“Me and my mom ran in, grabbed something, and left. I didn’t spend the time and thought I do now when I go out to buy bras.”                        – Maria Sinagridis, age 45persona quotes
shopping experiment
“I spent most of my time in the section with all the sexy lingerie and the section where all the push-up bras are.”“The store makes me feel happier, but I love Victoria’s Secret. I love the Pink sweatpants and cute travel bags.”Alina Petrichyn, age 21The user
push-up bras‘sexy little things’entranceunderwearcash registerPINK!unrealisticunconsciousunawarecognitive map
so what?
“I actually didn’t go shopping for my first bra. My aunt was a seamstress and so she made it for me. She took my measurements and sewed it herself.”  – Kiki Dapontes, age 75“My mother took me to a specialty bra store for my first bra. I was so scared because I didn’t want to wear a bra and I got measured by an older woman. I was so uncomfortable even though the bra fitter was trying to be nice. It turns out that as I got older I never went anywhere else but that store to get my bras. I never went to Victoria’s Secret because I knew better. And when my daughter was ready for her first bra, I took her to a similar store that I went to. –Emily Susan Myron, 51bespoke concept
suggested solution
   To create a newproduct;lingeriethat evokes feelings of comfort and sentiment simply through its design. concept

the art of confidence.

  • 1.
    the art ofconfidenceVicki Sotiros. Jaimie Crupi.Vicki Sotiros& Jaimie Crupi
  • 2.
    what if… there was a consumer experience that connected self-confidence and intimacy?hypothesis
  • 3.
  • 4.
    Lululemon: committed tocreate clothing that helps people live longer and healthierCurves: workouts that allow personalization and connection with other womenPlaytex: conveying positive messages of body image through lingeriestories
  • 5.
    self-awareness belongingcommunitytrends
  • 6.
  • 7.
    1population patterns 2females3subgroups45womenwith otherswomen alonewomen with dogswashington square park
  • 8.
  • 9.
  • 10.
    1shops alone 2seemsunapproachable 3acts independently4enjoys a private experience“I love my friends—and shopping with them is a ton of fun. But I have to be honest, sometimes hitting the stores solo is just what the doctor ordered. Why? It’s a peaceful feeling being alone with your own thoughts sometimes, you know? “The lone shopper
  • 11.
    1Build relationships 2Seekeach other’s approval3conflicting opinions“ It (shopping) is a necessity. Not a pleasure. This pleasure is spending time with my mom, and that she is enjoying it. So I enjoy it.”“ When my daughter comes home from college we definitely use shopping as a bonding time.”The mother/daughter shopper
  • 12.
    1expressive 2goal isto socialize3others’ opinions are crucial“For me, shopping with friends is more about socializing than the actual shopping, its just another fun thing to do”The social shopper
  • 13.
  • 14.
    “My mother usedto have her bras made for her at a place called Bra and Girdle Factory. She took me there when I was around thirteen, I was measured and they made me a bra. I don’t know any place that does that anymore.” –Ellen Schweber, age 59nostalgiamemoriesrelationships
  • 15.
  • 16.
    “The nervousness hasgone. Now I like to take my time choosing between different patterns and colors.” –Stephanie Hornsby, age 26the lone shopperthe socialshopper“The first time I went bra shopping for myself I was in Mexico and needed a certain bra for a party. I went with a bunch of my friends and was excited to be with them. It wasn’t about the shopping itself or how it fit.” –Julia Galeano, age 21the lone shopper“Me and my mom ran in, grabbed something, and left. I didn’t spend the time and thought I do now when I go out to buy bras.” – Maria Sinagridis, age 45persona quotes
  • 17.
  • 18.
    “I spent mostof my time in the section with all the sexy lingerie and the section where all the push-up bras are.”“The store makes me feel happier, but I love Victoria’s Secret. I love the Pink sweatpants and cute travel bags.”Alina Petrichyn, age 21The user
  • 19.
    push-up bras‘sexy littlethings’entranceunderwearcash registerPINK!unrealisticunconsciousunawarecognitive map
  • 20.
  • 21.
    “I actually didn’tgo shopping for my first bra. My aunt was a seamstress and so she made it for me. She took my measurements and sewed it herself.” – Kiki Dapontes, age 75“My mother took me to a specialty bra store for my first bra. I was so scared because I didn’t want to wear a bra and I got measured by an older woman. I was so uncomfortable even though the bra fitter was trying to be nice. It turns out that as I got older I never went anywhere else but that store to get my bras. I never went to Victoria’s Secret because I knew better. And when my daughter was ready for her first bra, I took her to a similar store that I went to. –Emily Susan Myron, 51bespoke concept
  • 22.
  • 23.
    To create a newproduct;lingeriethat evokes feelings of comfort and sentiment simply through its design. concept