The document discusses the impact of Facebook on citizen engagement. It examines Facebook pages as a way to connect citizens for policy input (many-to-many) versus using Facebook to transmit information from government to citizens in a one-way manner (one-to-many). A 2011 study found that some governments used Facebook more as a way to maintain power and inform citizens of their views rather than for the intended purpose of facilitating open communication and feedback between citizens and government. The results suggest social media could better facilitate citizen engagement in the future if used to increase interaction rather than just one-way information sharing from government.