RMC
             RIFA MANDA CANDRA




Consumer Motivation
Prepared For Consumer Behavior, Bussines Administration
Consumer Motivation
           Motivation as a
         Psychological Force
           The Dynamics of
             Motivation
          Types and System of
                 Needs
         The Measurement
             Motives
As a Psylogichal Force…
Figure 4.1 Model of the Motivation
Process
                             Learning


 Needs                                              Goal or
 wants,                                              need
           Tension   Drive               Behavior
  and                                               fulfill-
 desires                                             ment
                             Cognitive
                             processe
                                 s


                              Tension
                             reduction
Needs
                 &
                Goals

needs   goals
Needs
Goals
Negative
             Motivation


 Positive
Motivation
Rational Motives   Emotional Motives
The Dynamics
of Motivation
01
• Motivation is highly dynamic
  construct that contantly
  changing
• Needs and goals change and
  grow
• Reasons why need-driven
  human acivity never ceases:
  – Needs are never fully satisfied
  – New needs emerge as old needs
    are satisfied
02
Achive Goals

                       New & Higher                  Level of
                          Goals                     Aspiration



    Goal Selection is often a Function of Success And Failure
03
04




 Defense
Mechanisms
05
   Aggression
Rationalization
   Regression
  Withdrawal
   Projection
    Autisms
 Identification
   Repression
06
• A consumer’s behavior often fulfills
  more than one need
• Specifics goals are selected because
  they fulfill several needs




• Prepotent Need
Types And Systems
    of Needs

 Hierarchy of Needs

 Segmentation and
 Promotional Applications


 PositioningApplications


 A Trio of Needs
Murray's List of
                      Psychogenic Needs
Needs Associated with Inanimate Objects:
Acquisition, Conservancy, Order, Retention,
Construction


Needs Reflecting Ambition, Power,
Accomplishment, and Prestige:
Superiority, Achievement, Recognition,
Exhibition, Infavoidance


Needs Connected with Human Power:
Dominance, Deferrence, Similance, Autonomy,
Contrariance
Murray's List of
  Psychogenic Needs
            Sado-Masochistic Needs :
             Aggression, Abasement

Needs Concerned with Affection between People:
Affiliation, Rejection, Nurturance, Succorance, Play

    Needs Concerned with Social Intercourse:
            Cognizance, Exposition
Hierarchy of Needs

 Physilogical Needs

Safety Needs

 Social Needs
 Egoistic Needs
Need for

SelfActualization
Physicological
   Needs
Safety Needs
Social Needs
Egoistic Needs
Need for Self Actualization
An Evaluation of The Need
         Hierarchy and
      Marketing Application

 Hirarki Maslow teori kebutuhan mendalilkan hirarki
  lima tingkat kebutuhan manusia yang lebih tinggi
  menjadi kekuatan pendorong di belakang perilaku
  manusia sebagai kebutuhan tingkat rendah yang
  terpenuhi.
 Hirarki menawarkan kerangka kerja yang sangat
  berguna bagi pemasar untuk mencoba
  mengembangkan iklan yang sesuai untuk produk
  mereka.
Segmenting and Promotional
           Applications

 Kebutuhan hirarki sering digunakan sebagai dasar
  segmentasi pasar dengan spesifik iklan yang
  diarahkan ke satu atau lebih tingkat kebutuhan
  segmen.
 Sebagai contoh, Ford Taurus telah dirancang dan
  diiklankan akan terkesan sebagai mobil keluarga (
  daya tarik sosial )
Positioning Applications

 Pengiklanan dilihat dari hirarki kebutuhan untuk
  posisi produk yaitu, memutuskan bagaimana produk
  harus dirasakan oleh konsumen.
 Sebagai Contoh, minuman bernutrisi (Kebutuhan
  Psikologis), ada juga untuk Kebutuhan Ego.
A Trio of Needs

    Power
    Affiliation
    Achievement
Power
Affiliation
Achievement
Qualitative research
               designed to uncover
                    consumers’
                  subconscious or
               hidden motivations.
Motivational
                Consumers are not
 Research
               always aware of, or
                  may not wish to
               recognize, the basic
                reasons underlying
                   their actions.
“In the factory, we make product; in
the store we sell hope”.
          Charles Revson, the builder of the Revlon Cosmetics Empire
38

The dynamics of motivation

  • 1.
    RMC RIFA MANDA CANDRA Consumer Motivation Prepared For Consumer Behavior, Bussines Administration
  • 2.
    Consumer Motivation Motivation as a Psychological Force The Dynamics of Motivation Types and System of Needs The Measurement Motives
  • 4.
  • 5.
    Figure 4.1 Modelof the Motivation Process Learning Needs Goal or wants, need Tension Drive Behavior and fulfill- desires ment Cognitive processe s Tension reduction
  • 6.
    Needs & Goals needs goals
  • 7.
  • 8.
  • 10.
    Negative Motivation Positive Motivation
  • 11.
    Rational Motives Emotional Motives
  • 12.
  • 13.
    01 • Motivation ishighly dynamic construct that contantly changing • Needs and goals change and grow • Reasons why need-driven human acivity never ceases: – Needs are never fully satisfied – New needs emerge as old needs are satisfied
  • 14.
    02 Achive Goals New & Higher Level of Goals Aspiration Goal Selection is often a Function of Success And Failure
  • 15.
  • 16.
  • 17.
    05 Aggression Rationalization Regression Withdrawal Projection Autisms Identification Repression
  • 18.
    06 • A consumer’sbehavior often fulfills more than one need • Specifics goals are selected because they fulfill several needs • Prepotent Need
  • 20.
    Types And Systems of Needs Hierarchy of Needs Segmentation and Promotional Applications PositioningApplications A Trio of Needs
  • 21.
    Murray's List of Psychogenic Needs Needs Associated with Inanimate Objects: Acquisition, Conservancy, Order, Retention, Construction Needs Reflecting Ambition, Power, Accomplishment, and Prestige: Superiority, Achievement, Recognition, Exhibition, Infavoidance Needs Connected with Human Power: Dominance, Deferrence, Similance, Autonomy, Contrariance
  • 22.
    Murray's List of Psychogenic Needs Sado-Masochistic Needs : Aggression, Abasement Needs Concerned with Affection between People: Affiliation, Rejection, Nurturance, Succorance, Play Needs Concerned with Social Intercourse: Cognizance, Exposition
  • 23.
    Hierarchy of Needs Physilogical Needs Safety Needs Social Needs Egoistic Needs Need for SelfActualization
  • 24.
  • 25.
  • 26.
  • 27.
  • 28.
    Need for SelfActualization
  • 29.
    An Evaluation ofThe Need Hierarchy and Marketing Application  Hirarki Maslow teori kebutuhan mendalilkan hirarki lima tingkat kebutuhan manusia yang lebih tinggi menjadi kekuatan pendorong di belakang perilaku manusia sebagai kebutuhan tingkat rendah yang terpenuhi.  Hirarki menawarkan kerangka kerja yang sangat berguna bagi pemasar untuk mencoba mengembangkan iklan yang sesuai untuk produk mereka.
  • 30.
    Segmenting and Promotional Applications  Kebutuhan hirarki sering digunakan sebagai dasar segmentasi pasar dengan spesifik iklan yang diarahkan ke satu atau lebih tingkat kebutuhan segmen.  Sebagai contoh, Ford Taurus telah dirancang dan diiklankan akan terkesan sebagai mobil keluarga ( daya tarik sosial )
  • 31.
    Positioning Applications  Pengiklanandilihat dari hirarki kebutuhan untuk posisi produk yaitu, memutuskan bagaimana produk harus dirasakan oleh konsumen.  Sebagai Contoh, minuman bernutrisi (Kebutuhan Psikologis), ada juga untuk Kebutuhan Ego.
  • 32.
    A Trio ofNeeds  Power  Affiliation  Achievement
  • 33.
  • 34.
  • 35.
  • 36.
    Qualitative research designed to uncover consumers’ subconscious or hidden motivations. Motivational Consumers are not Research always aware of, or may not wish to recognize, the basic reasons underlying their actions.
  • 37.
    “In the factory,we make product; in the store we sell hope”. Charles Revson, the builder of the Revlon Cosmetics Empire
  • 38.