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The Future of AT Services
This document discusses using web conferencing tools for assistive technology (AT) consultations and support to improve service delivery and reduce costs compared to only providing in-person services. It evaluates several web conferencing options before concluding that Bomgar is the best solution, as it provides remote access and support capabilities while maintaining security and an audit trail. The document estimates that Bomgar has helped save over $52,000 in travel costs over 3 years for one organization. Overall, web conferencing allows for more responsive AT support across greater distances at a lower overall cost compared to only traveling for in-person services.
The Future of AT Services
- 1. AT Consults –Web Conferencing The Future of AT ServicesMystie RailFred Tchang
- 2. Service Delivery inAlaska
- 3. Why in NewJersey?Most densely populated state
- 4. Travel is STILL30% of our timeWhy Remote Service for AT?Distancetime
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- 6. Client needs urgentresponse
- 7. Customer needs improveresponse timePractical Solution
- 8. Range of ServicesTrainingATConsultTech Support
- 9. The “Kleenex” ofweb conferencingSurprisingly, some IT departments are fine with Skype
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- 12. Can drop calls/ lose audio qualityThe business alternativeNo video
- 13. Audio: over internetor conference call
- 14. Option to recordsession
- 15. Discount through Techsoup($50annual)research.. research.. research Great products but..Many tools fell short:Provided little or no audit trail of support activity
- 16. Only had supportfor one operating system
- 17. Did not workthrough firewalls without weakening security
- 18. Stored sensitive datawith a third party
- 19. Costly!Bomgar to therescueRemote access appliance justplug and play on your network
- 20. Bomgar – 3years laterTotal travel savings… Total cost $4263$52,222
- 21. More than oneway to ..Service Delivery BlueprintIt’s about Choices!
- 22. THANK YOU!www.assistivetechnologycenter.orgWWW.ATLAAK.ORGCHECK OUTOUR BLOG FOR MORE INFOFOLLOW US…. ATLAAK.WORDPRESS.COMDELICIOUS.COM/ATLAAKTWITTER @ATLAAK FACEBOOK.COM/ATLAAK