The Good, the bad and the ugly: Some business continuity and resilience case studies
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The document presents lessons learned from various crises, focusing on business continuity and resilience, including case studies such as the Liverpool Council's arson aftermath and Hurricane Katrina's impact on Mississippi Power. It emphasizes the importance of leadership, effective media management, and understanding supply chains during disruptions. Practical insights for enhancing resilience through planning, exercising, and fostering a culture of adaptability are also highlighted.
The Good, the bad and the ugly: Some business continuity and resilience case studies
- 1. The Good, the Bad & the Ugly Some lessons learnt in crisis, business continuity & resilience Chris Miller B4Crisis, Consultant Business Continuity Manager Helping build business resilience 0416 113 250 [email protected]
- 2. Liverpool (NSW) Council case study presentation withdrawn Helping build business resilience 2
- 3. Arson aftermath, 16 August 2010 $20M insurance claim Helping build business resilience 3
- 4. Alternative lessons learnt case studies in crisis, BC & resilience Claremont (WA) Council Chambers & Library fire Bankstown 18 Nov 2010 $7.5M+ loss (NSW) City Vital records; alternate sites Council fire 1 July 1997 $30M+ loss DR via France Helping build business resilience 4
- 5. A non-routine business disruption, INCIDENT or CRISIS occurs or is detected SAVE the people SAVE the building SAVE the business 0 +3 hours +< 6 hours +2-3 days < 7 days 7+ days 30+ days MUST SHOULD COULD DO DO DO
- 6. Helping build Hurricane Katrina 29 August 2005 business resilience
- 7. When your community depends on your business continuity Helping build business resilience 7
- 8. Mississippi Power damage report • 2/3s of transmission & distribution systems destroyed or damaged. • 1,000 miles of distribution line replaced. • 281 feeder lines (100 percent) replaced. • 9,000 distribution poles replaced. • 2,300 overhead transformers replaced. • 92 percent of the transmission system out of service. • 1,920 miles of transmission lines out of service. • 300 transmission towers replaced. • 12 substations flooded. • 1/3 of generating capacity disabled. • Plant Watson flooded (18 million gallons of brackish water) & offline for 1 year along with Crisis Centre & Corporate HQ (120,000+ sq feet of office space). • Of their 1253 employees, 196 employees’ homes were flooded, of which 441 were severely damaged - leaving 86 employees homeless. • All 195,000 customers out of electric service.
- 9. Mississippi Power, a Southern Company SHOW VIDEO – 5 years after Katrina
- 10. Helping your community & your business Helping build business resilience 10
- 11. Business closures included 6 Supercentres; 2 Stores & 1 Sam’s Club Helping build business resilience 11
- 12. Dispatched 2450 truck loads including 100 truck loads of donated merchandise $17M cash donations – Walmart Corporate + collected $7M+ in donations from its customers + $9.2M in assistance donated to affected staff In kind donations - 70 pallet loads of clothing & 150+ internet ready computers delivered to shelters 12
- 16. Albuquerque, New Mexico, 17 March 2000 small clean room fire
- 17. 1,800 workers shutdown cmi industrial shutdown ‘Cascade’ throughout Australian car assembly plants Helping build business resilience 17
- 18. Unsound BAU or exercising can generate a crisis Sinking ‘Kursk’ Helping build business resilience
- 19. Lt Dmitry Kolesnikov Kursk survivor leader Admiral Lessons in Popov, Exercise crisis leadership Commander Kursk aftermath Helping build business resilience
- 20. Lessons in crisis Captain Francesco leadership Schettino Wrecking Costa Concordia Helping build business resilience 20
- 21. Lessons in Captains Francesco Schettino & Gregorio de Falco crisis leadership Aftermath Deputy Mayor Mario Pellegrino Costa Concordia wreck Helping build business resilience 21
- 22. Crisis communications Keeping internal & external stakeholders informed Helping build business resilience 22
- 23. 3 June 2008 3 of 6 pipelines ruptured; 1/3 WA gas supply disrupted Varanus Island, WA
- 24. Varanus Island, WA Managing traditional & social media SHOW Helping build business resilience VIDEO
- 25. Varanus Island, WA Reputation & Litigation Helping build business resilience 25
- 26. Summary • Leadership – crisis v BAU • People – build confidence in planning & exercising • Media management – traditional & social • Know your supply chain/dependencies • Know what to save, who & how?
- 27. Effective BAU, business as usual Ability to change & adapt Shape environment Source: Cth AGD Research Paper 1 CEO Perspectives on Organisational Resilience http://www.tisn.gov.au/ then Publications & Resilience Helping build business resilience 27
- 28. A final tip for crisis & business continuity management & resilience enhancement Culture change & scenarios Helping build business resilience 28